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“Very nice relaxing resort”

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The Lakes Cairns Resort
Ranked #40 of 64 Hotels in Cairns
Melbourne
Level 4 Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Very nice relaxing resort”
Reviewed March 7, 2012

Girlfriend booked us on a voucher deal to stay 5 nights at the lakes as a christmas present for a vacation over the new years period.

Check in was handled very well considering our flights got us into Cairns by 10am - well prior to 2pm check in. Bags stored with no hassle and the reception staff were very polite.

First day it bucketed down with rain and having no car, we were reliant on eating at the restaurant on the premises. To save us from becoming soaked, they sent a golf buggy down to pick us up (we were at the far end of the resort) and took us to and from the restaurant. Very good service.

Restaurant was reasonable - a bit overpriced and I considered it a bit rich to be paying high prices by melbourne standards for the food that was served but it was tasty and convenient. Did a good pizza too! Service staff weren't bad although occasionally a bit misleading (asked if meal came with any sides, they said no, so i ordered fries at extra cost only for the dish to come out with mash potato)

Hired a car whilst there, had no problems getting in or with parking as others have mentioned prevously.

Probably 3 or 4 different pools to try out - did tend to get a little crowded during the day but it was summer and peak season so understandable from my point.

Rooms were good - we had a 2 bedroom apartment even though it was just the 2 of us (good voucher deal). Have no complaints in regards to noise and we were there new years eve and all.

Main drawback on this place is it a distance from the cairns cbd and from the beaches but otherwise it's good

  • Stayed December 2011, traveled as a couple
    • Value
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Helpful?
3 Thank SteveH86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (97)
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English first
West Midlands
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 22, 2012

What can we say......Fantastic!
We had a 2 bedroom apartment, it was spacious, clean, well set out and very comfortable (a real home from home)
All the staff that we came into contact with were helpful, freindly and totally proffesional.
The 4 pools and gym were great, greatly enjoyed by us as well as our 14 year old daughter and 17 year old son.
The shuttle bus was great for getting into Cairns and both the drivers we came in contact with were exemplary.
The only negative was the TV signal.
We only spent 4 nights here but really wish it had been longer and can't wait to visit again, and leave cold, windy and damp England behind.
Because it was so good here it made the apartment in Syndey pale in to insignificance.

  • Stayed December 2011, traveled with family
    • Location
    • Sleep Quality
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Helpful?
4 Thank Frank and Gail R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 19, 2012

Beautiful tropical gardens and four pools to choose from. We had a lovely 2 bedroom apartment - very spacious, lots of room so that we weren't on top of each other (2 teenage boys with us) when we were in the apartment. Apartment has a full kitchen, so after an initial shopping exercise for food we were pretty much set up for a two week stay. Yes, the resort is a little out of town (1.5km) - but we found this an attraction rather than a hindrance. The resort is very secure - it is gated, plus a key is required to get into each apartment block and again into the individual apartments, so this was great peace of mind for us in letting the kids wander on their own. The resort offers an hourly shuttle bus service into town for a minimal charge, and we found the public bus system a very easy & cheap way to get around too. Most tours offered hotel pickups so this was no problem either. Overall a great place to get away from it all and relax for a while.

  • Stayed January 2012, traveled with family
    • Value
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Helpful?
2 Thank Sue465
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canberra, Australia
Level 3 Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 18, 2012

We stayed here as part of a family visit and had two apartments. One serviced daily and one not. On the whole we had a nice time but this resort is let down by the reception staff, they have some very good ones who are efficient and helpful and a couple of clearly untrained younger staff who dont know much and seem to not care. The standard of service is determined by the staff member you get. Our room was serviced once and the work was above expectations and the women cleaning was very efficient and thorough. Our family members were serviced daily for which they paid a premium, only to find out after arriving that the full service was not available over a couple of the public holidays, even though they paid for it. Their service was by some othere staff member than ours, and was sloppy, half done, and one day the maid left a half eaten ice block on a bedside table, yes its hot but really....

The resort is lovely, but over Christmas it was very full and the pools were taken over by younger people partying and taking drinks in bottles into the water, playing cricket in the water, playing very very loud music and generally making it impossible for other people to enjoy. After a couple of days the pools were cleaned and were at least usable but to enjoy this resort you need to avoid the peak school holiday time. Younger children were fine but the late teens / early twenty year olds who took over and partied by the pool and in the pool all day made it tough on older people and families with young children. It seems once someone has a key to the place they can invite all their friends who turn up with eskies full of booze and take over. Having said that the staff did their best to keep the place clean and maintain it but over the public holidays it was clearly a skeleton staff and they had no control over the partying. We stayed here some years ago and loved it which is why we chose to come back for Christmas. I would stay again but pick a less busy time. But do your homework as the lack of experienced staff means you need to ask the right questions, they wont offer any help unless pushed. There are one or two good ones but its the luck of the draw. Nice place but it needs some staff training and better control of the pools in busy times.

Room Tip: we had the deluxe two bedroom which looked over the pool, the standard had a street view. If you go...
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  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sue S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portsmouth, United Kingdom
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 12, 2012

Only stayed a couple of nights, but after arriving after a 25 hour journey from London, we were welcomed by the friendly staff at the front desk.
My nieces buggy never arrived,having not been transferred from Singapore, but the concierge quickly found a spare one until ours arrived!
The apartment we we in was spacious and very clean.
Excellent nights sleep after a long journey.
Well worth the money and enjoyed our stay throughout. Would definitely recommend.

  • Stayed December 2011
    • Value
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    • Rooms
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Helpful?
4 Thank DannyBoyUK38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level 4 Contributor
37 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed January 11, 2012

The resort is quite nice with 3 storey apartment blocks surrounding a series of landscaped pools. The rooms are large and have a pleasant outdoor dining space. Because the rooms are large and are sparsely furnished it doesn't have that luxury look. Our apartment did not have a telephone and it was almost impossible to get this across to the front desk staff.
"Our apartment doesn't have a phone"
"Yes it does"
"No it doesn't"
"Yes, every apartment has a phone"

Other than that the staff were really helpful. The apartment also had a clothes washing machine which came in handy. No towels for the pools though. The bistro was "interesting" - can't recommend eating there.

I wouldn't stay here again as I prefer Port Douglas over Cairns and The Lakes is too far out of town - nice walk in for exercise but ....

Room Tip: If not with kids ask for an apartment away from families as they were noisy.
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  • Stayed September 2011, traveled with friends
    • Value
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    • Cleanliness
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Helpful?
1 Thank Kangavik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cairns, Queensland, Australia
Level 5 Contributor
52 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed January 10, 2012

No lifts and no help with arrival and departure made it all very tiresome with kids, baby gear, back problems and tropical heat. Up and down two flights of stairs with luggagage was painful I could never commit to this again!
Phone in room did not work and nothing was done to rectify this. Aircon did not work properly and staff could not correct it. My husband did easily when staff were obviously not forthcoming in ideas on what to do.
Lovely pools but were very busy at this time.
fridge very small for a two bedroom unit.
Make sure you get a ground floor and then they don't change it on you!

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kathy1932
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Lakes Cairns Resort

Property: The Lakes Cairns Resort
Address: 2 Greenslopes St, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#6 Top resorts Hotel in Cairns
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Lakes Cairns Resort 3.5*
Number of rooms: 220
Reservation Options:
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Also Known As:
The Lakes Cairns Resort And Spa
The Lakes Cairns Hotel Cairns
Lakes Resort Cairns
Lakes Hotel Cairns

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