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“Nice Stay” 4 of 5 stars
Review of Reef Gateway Apartments

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Reef Gateway Apartments
Ranked #42 of 68 Hotels in Cairns
Central Coast Aus
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Nice Stay”
4 of 5 stars Reviewed October 8, 2013

We stayed at The Reef Gateway Apartments the last week of August after spending a week in Port Douglas and attending my nephews wedding. We stayed in apartment 15 which was a 2 bedroom apartment as we had our 2 sons (23,21) with us. The apartment was on the 2nd floor overlooking the pool.Good pool and BBQ area. The apartment was very spacious and clean with a good sized kitchen with all the appliances you need. We caught taxis into the center of town,only cost $8.00 each way. Plenty to do around Cairns,Sky rail,reef,fishing,great restaurants and bars.Russ and Pam were great hosts and you can book all your tours at reception.We had a Great time in Cairns.

Room Tip: Apartment 15 2 bedroom overlooking the pool.
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank WaynoCentralCoastAus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Russ E, Manager at Reef Gateway Apartments, responded to this review, October 9, 2013
Thanks for your review. It is always pleasing to get some nice positive comments. We sincerely hope that you will visit us again in the future.
Russ E
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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97 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Any
English first
Adelaide, Australia
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed October 7, 2013

We booked our holiday in Cairns based on the Trip Advisor reviews and the website pictures on the apartments. This was the first time we had returned to Cairns since having our daughter and it had been approx. 7 years since we had been to Cairns. The managers Russ and Pam were very nice, polite and accommodating and assisted us with booking and recommending which tours to go on.
The room we were given was relatively nice and it was clean. Despite the website stating it was recently renovated the room still has the appearance of being old and tired.

We found the air-conditioners controls initially difficult to work out. In this day and age, we would have expected to have either ducted air-conditioning or at least modern split system units installed rather than the old style wall units which were at times very noisy. The units were situated approx. 15 to 20 minute walk with a child from the Esplanade and main shopping district and required at times to use Taxi to carry our shopping home.

The pool was nice and we had sole use of it while we were there which was very nice as it appeared no one else used it. The pictures on the web site give the illusion of a bigger pool. Also the pictures on the website were slightly different to what we saw when we open our door for the first time. We were slightly disappointed and had an initial feeling of regret in booking this apartment for the whole week.

The main disappointment and reason we would not return is that on the landing on the first floor was a smoking area which was basically outside of our door and it was very off putting to say the least when we arrived and were faced with 3 smokers staring at us in a cloud of smoke. This happened 3 other times during our stay. In this age of non smoking in public areas I find this hard to accept and would have expected that a smoking area could have been located somewhere else rather than near people’s front doors.

There was no lock on the bath room door and there were several light globes burnt out Next time we will stick to the apartments that are not individually owned to ensure they are modern and well maintained.

Overall we still managed to have a great week in Cairns and would definitely returns bur unfortunately stay somewhere else.

  • Stayed October 2013, traveled with family
    • 3 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Family_Traveller874
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Russ E, Manager at Reef Gateway Apartments, responded to this review, October 9, 2013
Thank you for taking the time to review our establishment. We think some of your comments and criticisms are a little wide of the mark, but we are constantly looking for ways to try and improve and upgrade the property and appreciate any constructive criticism.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
5 of 5 stars Reviewed September 16, 2013

perfect spot for relaxing,spacious and clean rooms,friendly NEW hosts (Russ and Pam) easy to arrange day trips and general guide and tips for local eating and entertainment.
will be back with my wife .

Room Tip: Poolside rooms or rear park view.
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  • Stayed September 2013, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Caesar t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surfers Paradise, Australia
1 review
5 of 5 stars Reviewed September 8, 2013

I stayed at the Reef Gateway last week and was pleasantly surprised at the high quality of the entire place. The room was quiet, clean and had all imaginable conveniences one would normally find in the family home. We even had Satellite TV as well as normal TV and a DVD player as well. The Rooms were as clean as a new Pin and looked over a lovely Pool Setting. It was very peaceful and I must say that the Staff were an added Bonus. Managers Russ & Pam were extremely knowledgeable when it came to booking Trips and also gave great advice on where to eat asnd what to do. All in all a truly memorable vacation .

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank macca012013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gold Coast, Queensland, Australia
1 review
4 of 5 stars Reviewed September 3, 2013

We spent a lovely week in Cairns at Reef Gateway Apartments. It is well located for resturants
we found it good value for money our unit was comfortable and the staff friendly and helpful
with tours etc we had a lovely relaxing break we will be back again.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
Helpful?
Thank Bronwyn T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Ives, Australia
Level Contributor
194 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
1 of 5 stars Reviewed August 26, 2013

When I book accommodation that advertises “air conditioned” I think that I can reasonably expect to find an air conditioner that is usable. Anything otherwise is, my opinion, either misrepresentation or fraud.

Our room was comfortable, on the ground floor overlooking the pool. Well secluded from any street noise. The TV was small, and we were told that some cable channels were not working but this was no drama.

Location was convenient if you have a car, otherwise it is a fair walk to the business end of the esplanade.

Every room had at least one light that was not working – bad maintenance or electricity cost saving.

Getting back to the air-con. The unit is set up with a timer. The living room air-con can officially be used at all times of the day, but the bedroom unit is only available after dark. When we got there neither were working. The manager was able to get the living room unit working via an electrical extension cable to a 24 hour power socket. He blamed previous occupants for all these troubles. The bedroom unit, we were assured, would become operative at 7:00pm. The office closes at 6:00pm so when we tried to get some fresh air when the system should have been working, like the living area, it was not – and the office was closed for the day.

We would have moved out had it not meant a waste of a half day of our holiday. Instead I visited a supermarket and purchased another electrical extension cable and again bypassed the timer switches as they had done in the living area. Not good!

All these issues were blamed on previous guests. Guess what? The way they are thinking, they are well on the way to making sure there are no future guests to blame.

The in-room guide states that all the units are individually owned so that there could be differences in furnishings between the different units. I do not know if ours was one of the better furnished units, although I do doubt it.

Cleanliness was either not a high management priority, or the unit had been vacant for some time as there was plenty of dust where dust should not be.

If there is anywhere else to stay in Cairns, go there rather than the Reef Gateway.

  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
3 Thank dojies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mossman, Queensland, Australia
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed August 22, 2013

I booked a 2 bedroom apartment for my mother in law and my 2 year old son while my partner and I were in hospital having our second child. My husband and mother in law found the manager/owner grumpy on first arrival at the hotel. The list of rules and regulations was above and beyond the norm. The owner/manager asked the air-con to be left off in the apartment. The TV didn't work, the DVD player didn't work, (and were not replaced on advising reception that they didnt work), a window blind was broken, the door to the balcony didn't lock, the hand towel rack was not affixed to the wall properly. The list just went on. It was a real let down. We were so dissatisfied that we ended up cancelling the second nights booking. If you like staying somewhere was heaps of maintenance issues and rules up the ying yang then this is the right place for you, otherwise i would suggest give this place a miss.

  • Stayed August 2013, traveled with family
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
2 Thank Emily V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Reef Gateway Apartments

Property: Reef Gateway Apartments
Address: 239 Lake St, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Free Parking Kitchenette Swimming Pool
Hotel Style:
#30 Luxury Hotel in Cairns
Price Range (Based on Average Rates): $
Hotel Class:4 star — Reef Gateway Apartments 4*
Number of rooms: 23
Official Description (provided by the hotel):
We can offer you self-contained holiday accommodation in 1 or 2 bedroom apartments that contain everything that you want to make your holiday as enjoyable as possible. We are located an easy 15 minute walk from the centre of Cairns and the stunning Esplanade Lagoon, and just one block from the Esplanade. Your apartment can be a ground floor apartment with patio, a balcony apartment or a townhouse style apartment. For the person who likes to keep in contact with work and friends, we offer wireless internet in all apartments. All apartments are fully air-conditioned with ceiling fan in the lounge room. Included in each apartment is a full kitchen, laundry and a large lounge room with free Austar cable television. Relax by our floodlit salt water swimming pool complete with spa. The adjoining gas barbecue, surrounded by tropical plants, is in the pool area, and is set in the centre of the property far away from the sounds of traffic. We have an accredited Tour Desk, where we can assist you in the selection of the best tour for you. We do not have preferred operators, so our advice is unbiased and the service is free of charge. All major tour operators will pick you up from our front door and return you to your accommodation at the end of the day. Car hire can be arranged, and we will assist you with maps and advice to help you plan your self-drive excursions. Hire car pick up from the Airport can also be arranged. ... more   less 
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Also Known As:
Reef Gateway Apartments Cairns

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