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“It would've been great except the water park was closed every time I took the kids there as we had commitments in the city durin”

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Cairns Coconut Holiday Resort
Ranked #1 of 64 Hotels in Cairns
Certificate of Excellence
Ingham, Australia
1 review
“It would've been great except the water park was closed every time I took the kids there as we had commitments in the city durin”
Reviewed December 16, 2013

It would be better if the resort's attractions were available for longer/better hours. We had to go for breakfast elsewhere and wouldn't be back before check-in and wasn't allowed back in the resort after checking out early In the morning. I explained to the staff my commitments and they couldn't be flexible or comprised with the rules.
It's good if you stay at the resort just to stay there but if you need to go to the city for events/commitments and are only in the park early am and afternoons you won't get any value from staying here :(

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 08ky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CCHRManagement, Manager at Cairns Coconut Holiday Resort, responded to this review, December 18, 2013
Dear 08ky, We are sorry that you were unable to maximise the use of our waterpark which is open from 10.00am to 6.00pm. Of our 26 free activities, most are available most of the day, for example, the jumping pillows and many other activities are open from 7.00am to 9.00pm. We hope that you will be able to return at some time in the future when you can just relax without other outside commitments.
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791 reviews from our community

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  • Sleep Quality
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English first
1 review
Reviewed December 16, 2013

Great spot just out of the CBD with plenty to keep the kids entertained. Jumping pillows, playground, mini golf, water splash park, pools and spacious bungalows. Other than seeing the sights there was no need to leave as everything is on site.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nmmbjames
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CCHRManagement, Manager at Cairns Coconut Holiday Resort, responded to this review, December 18, 2013
Dear nmmbjames, we are very pleased that you enjoyed your stay with us and enjoyed many of our 26 free activities. Many guests do take advantage of our courtesy coach to make the short trip into the city, that way they don't necessarily require a vehicle of there own. We hope to see you again soon.
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Townsville, Australia
Level 2 Contributor
3 reviews
Reviewed December 16, 2013

Having traveled over all states in Australia and stayed at many Caravan and Holiday Parks Coconut Holiday resort wins hands down I would encourage people to stop in and have a look you can get a day pass and I can assure you that you will not regret the experience about the only regret you will have is that if you did not book into stay

Room Tip: pick a Luxury Villa if you can for a family as they are 2 rooms double and 2 bunk beds and clos...
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with this hotel

Helpful?
Thank Allan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CCHRManagement, Manager at Cairns Coconut Holiday Resort, responded to this review, December 18, 2013
Dear Alan L, thank you for your great feedback about our resort. We are very proud of the service and activities that we provide and hope that you are able to spend more time with us in the near future.
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Australia
Level 6 Contributor
244 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed November 28, 2013

Stayed here with my wife and 2 year old. We were worried about keeping him occupied, but nothing to worry about here as the park has heaps of things for kids to do - with a variety of pools and play equipment. Highly recommended if you have kids.

The only things to note are that you need a car, as its a little bit out of Cairns city (though its a holiday park - so I guess you would have a car). Also the internet wasn't available in our cabin as the Wi-Fi signal wasn't strong enough (though a fairly minor issue - you could get signal in the designated areas).

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AussieAussie77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CCHRManagement, Manager at Cairns Coconut Holiday Resort, responded to this review, December 1, 2013
Dear AussieAussie77, Thank you very much for your " highly recommended if you have kids" comment. We do strive to keep children entertained throughout their stay at Cairns Coconut Holiday Resort. I hope you were made aware of our courtesy coach services to the city and shopping centres. This service aims to save guests having to hire a car just to travel the 7kms to the CBD. In addition all tour companies will pick up from the resort and the public bus operator picks up from our front gate. However, visitors would certainly need a car should they wish to undertake any self-drive touring or travel outside the hours of scheduled services. Regarding the Wi-Fi, we definitely share your frustrations. Unfortunately we are at the end of copper cable that comes from one of the poorest exchanges in the region and the rubbish in/rubbish out saying applies . Despite expending many thousands of dollars we cannot get a better service at this time. Please be assured that we will continue to look for viable solutions.
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Cairns, Australia
1 review
Reviewed November 23, 2013

An excellent place to stay with a young family. Heaps to keep the kids entertained. Staff friendly and courteous. Room was clean and tidy. Park grounds are kept immaculate. BBQ area spotless. Loved the idea 'pancakes for breakfast' made by staff for guests. Would like to see extra towels and toiletry items available. WIFi is not reliable and needs attention. Sleep out couch is uncomfortable and should be changed in the holiday units.

Room Tip: Holliday units are positioned opposite to the activities room, playground and pool.
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  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 900Shirley13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CCHRManagement, Manager at Cairns Coconut Holiday Resort, responded to this review, November 25, 2013
Dear 900Shirley13, Thank you for taking the time to submit your review. Great to hear that your children enjoyed all the free activities that we have to offer. We are always gratified to hear that our staff delivered 'friendly and courteous' service. Thank you for the feedback regarding the presentation of our grounds and BBQ areas. The Thursday morning pancake breakfasts certainly are a hit with guests. Regarding the WiFi, we are currently in the process of planning an upgrade the system to improve this service. We are also reviewing all of our mattresses with a view to improving the overall standard. Thank you again for your review and we hope to see you back again in the near future.
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Brisbane, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 17, 2013

An excellent park - Stayed at a powered ensuite caravan site - The office staff were all helpful and friendly. The on-site shop and cafe gave friendly service and both offered plently of choices. The laundry was spotless and had ample machines. The manicured park grounds were spacious and shady. The waterpark suited the families, and the small children loved "Big Red" train rides in the afternoon.

  • Stayed August 2013, traveled as a couple
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Review collected in partnership with this hotel

Helpful?
Thank Lyndley N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CCHRManagement, Manager at Cairns Coconut Holiday Resort, responded to this review, November 20, 2013
Dear Lyndley N, thank you very much for your complimentary review. We are very pleased that our facilities met with your approval. We are certainly proud of both the friendly service provided by our staff and the presentation of the resort. Big Red is definitely a favourite with the children! Hopefully you will be able to have a return visit one day.
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Aucklnad
1 review
Reviewed November 17, 2013

we decided to extend our stay in queensland by having 2 more days at Cairns , thanks to coconut holiday resort, best stay ever, lots and lots to do, you name it they have it ideal for kids from 3-12 years of age. the facilities are excellent, even the cafe ,though doesn't looks impressive , but had amazingg food , the big stake burger i had was the biggest and the the best we had,, the units are very practical and the staff is 10 out of 10.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Shweta D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CCHRManagement, Manager at Cairns Coconut Holiday Resort, responded to this review, November 20, 2013
Dear Shweta D, it is great to hear that you had your "best stay ever" with us at the Cairns Coconut Holiday Resort recently. Our activities and facilities are designed to keep families entertained and active. We hope you will visit again if you get back to Cairns on another holiday in the future.
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Additional Information about Cairns Coconut Holiday Resort

Property: Cairns Coconut Holiday Resort
Address: 23-51 Anderson Rd, Cairns, Queensland 4868, Australia (Formerly Cairns Coconut Caravan Resort)
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Cairns
#1 Luxury Hotel in Cairns
#1 Romantic Hotel in Cairns
#2 Best Value Hotel in Cairns
Price Range (Based on Average Rates): $
Hotel Class:5 star — Cairns Coconut Holiday Resort 5*
Number of rooms: 117
Official Description (provided by the hotel):
Family-friendly self-contained accommodation with the most amazing range of free activities including heated SPLASH water park, under sixes indoor playground, adults only therapeutic hot spa, mini golf, the NEOS interactive playground, two heated (and cooled) resort pools, monster Jumping Pillows, tennis court and much, much more. Accommodation choices range from luxury three bedroom Condos, fully self contained Villas with two bathrooms to Tropical Cabins and sites for caravans, motorhomes & tents. Multi award winning including 7 times winner of the Australian Tourism Award for Best Tourist & Holiday Park. ... more   less 
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Also Known As:
Cairns Coconut Holiday Hotel Cairns
Cairns Caravan Coconut Resort

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