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“Great camping”

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Ingenia Holidays Cairns Coconut
Ranked #1 of 64 Hotels in Cairns
Certificate of Excellence
Reviewed July 7, 2013

We booked a powered site for 3 nights - ended up staying four. Staff could not be more helpful. The grounds and camp sites were immaculate. Beautiful gardens. Very clean amenities - plenty of hot water - no waiting.
Wished we had found a park like this when the kids were little - a holiday destination in itself.
We even got to watch the State of Origin on the big screen!!

  • Stayed: June 2013, traveled with friends
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Thank Marie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CCHRManagement, Manager at Ingenia Holidays Cairns Coconut, responded to this reviewResponded July 9, 2013

Dear Marie B,

Thank you for your wonderful comments and I am glad you enjoyed your stay with us.

Our landscaping, maintenance and housekeeping team work incredibly hard to maintain the property at its five star standard and I will be sure to pass your comments onto them.

I am pleased that you finally found our beautiful resort and look forward to seeing you again and again in the coming years.

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Reviews (813)
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642 - 648 of 813 reviews

Reviewed July 6, 2013 via mobile

This place is fantastic for families with kids. There's heaps to do.
Our nearly 10 year old would happily move in here. He loved the splash park, played mini golf, swam in both of the pools, loved the slide. 10/10 for family value.
I loved the air conditioned gym with treadmill and exercise equipment.
We all loved the balmy evenings and the 'Tropical Ensuite Cabin' was clean and comfortable.
The only downside is that this place is busy and popular. We couldn't hire one of the bikes as they were all booked out. Also from about 8:30 am the cleaning army begin stalking the units in mini vans awaiting the slightest sign of vacating so they can clean.
There are quite a few cleaning mini vans and they drive past fairly regularly and much faster than all the guest traffic. It's a little annoying and the buzzing ruins the otherwise tranquil surrounds.

We loved our stay. Thanks for everything. Slow down in those vans though.

  • Stayed: July 2013
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Thank geoffdemanser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CCHRManagement, Manager at Ingenia Holidays Cairns Coconut, responded to this reviewResponded July 7, 2013

Dear Damanser,

Thank you for your review and lovely comments, it is not the first time that children have wanted to stay on after their parents leave.

I am sorry you missed out on hiring one of the pedal go-karts, this time of the year is very busy and we do book them in hourly timeslots to try and accommodate everyone. I was interested to note your comments regarding the cleaning vans and have addressed the speed issue with my staff.

Once again, thank you for your review and I look forward to seeing you again in the future.

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Reviewed July 5, 2013

We LOVE this PLACE! It has wonderful entertainment for the children & the kids at heart. The staff are always smiling & willing to help where they can. If you want a break away from home but want the comforts of home - THIS IS THE PLACE :)
The activities for the children are endless from a water park, bike track, mini golf, even a fire engine truck ride, swimming, table tennis, pool table, they even have a Gym for us health freaks! Yes I love exercising even on holidays!!
Love it, Love it, Love it. We have been coming here for over 8 years or more & have a ball each time & we will keep on coming back!! Thanks Cairns Coconuts Resort!!

  • Stayed: June 2013, traveled with family
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Thank Cassell75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CCHRManagement, Manager at Ingenia Holidays Cairns Coconut, responded to this reviewResponded July 7, 2013

Dear Cassell75,

Thank you for your review and it is fantastic to still be getting such wonderful comments after 8 years of holidaying with us.

Your comments are absolutely correct, there is so much to do and see here for the children that it keeps them occupied for days and actually gives you a chance to have a break and enjoy the holiday.

I noted that you managed to enjoy our newly opened gymnasium, it is proving very popular.

Once again thank you for your review and I look forward to seeing you for your nine yearly visit!

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Reviewed July 5, 2013 via mobile

Coconut resort is one of the best caravan parks we have stayed in. Staff understand what it means to be customer focused. There is an enormous amount to do in the park itself. It is big, but not at all crowded and nice and quiet. Overall great base from which to explore the region.

  • Stayed: July 2013
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Thank LuciaB67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CCHRManagement, Manager at Ingenia Holidays Cairns Coconut, responded to this reviewResponded July 7, 2013

Dear LuciaB67,

Thank you for your review of our lovely resort. We do pride ourselves on the level of personalised customer service we provide our guests and I have passed your feedback onto my staff.

Once again thank you for your review and I do hope we see you gain in the near future.

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Reviewed July 4, 2013 via mobile

Super clean sites & amenities. The friendliest & the most helpful staff on this planet. All the activities that kids would luv to do including 2 pools & a AWSOME water park, kids club not so good though. 9 out of 10 only losing a point due to the kids club. This is a must stay Big4 park in the top end.

  • Stayed: June 2013
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Thank Expandafamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CCHRManagement, Manager at Ingenia Holidays Cairns Coconut, responded to this reviewResponded July 9, 2013

Dear Expandafamily,

Thank you for your terrific comments, I think your review title says it all, "Your kids are gunna luv this park!!". We have families that come to the resort every year for their holidays and the only comment made by parents is that they have trouble getting the kids to leave!

I note your comments regarding the "Kids Club", at this point we do not offer this service, but may look to starting one in line with our future planned developments.

Thank you for the comment regarding our genuine customer service, all staff are customer focussed and want to make sure you have the best experience possible.

Once again thank you for your comment and I look forward to seeing you again in the future.

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Reviewed July 4, 2013

We stayed in a tropical ensuite and it was fantastic with everything we needed there. They thought of everything including a clothes airer!! It was a well maintained park and the staff were extremely helpful and helped us book our activities to Green Island and Kuranda on the railway and sky rail. The tour given by staff when we arrived was just a great idea so you knew where everything was. Our kids just loved the playground, jumping pillow and water parks/ pools. It gave us the option to still entertain the kids if we wanted to stay at the Holiday Resort. We loved our stay there and said we would be back and will recommend it to others!! :-)

Room Tip: The tropical ensuites were good for families as they were close to the playground are for kids.
  • Stayed: June 2013, traveled with family
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Thank Tarclanrants13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CCHRManagement, Manager at Ingenia Holidays Cairns Coconut, responded to this reviewResponded July 7, 2013

Dear Tarclanrants13,

Thank you for your terrific review, I am so pleased you enjoyed your stay with us and managed to enjoy some of the regional attractions. We do strive to exceed the expectations of our guests and it is always nice to hear that we have been the highlight of a family holiday.

Once again, thank you for your review and I hope to see you again in the near future.

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Reviewed July 1, 2013

You will need a car if you want to make the most of what Cairns & the tropical north have to offer. We went on a day trip to Mossman Gorge & lunched in Port Douglas, took the kids on Skyrail & returned via the Kuranda Scenic Railway. FANTASTIC! That said, you could stay at the resort for the whole trip because the kids (& adults!) would be entertained the whole time. The only real negative for us was that we had our youngest in a portacot. We were in a Villa & this meant we had to put the cot in front of the door in the main bedroom. Our only access was then via the second bedroom & bathroom - not a biggy but would probably pay the extra for a Luxury Villa next time (there will definitely be a next time!)
Great weather in June for us Victorians escaping the cold weather!

  • Stayed: June 2013
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1  Thank jacquiday73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CCHRManagement, Manager at Ingenia Holidays Cairns Coconut, responded to this reviewResponded July 2, 2013

Dear jaquiday73,

Thank you for your lovely review of the resort.

I am so glad to hear that you experienced the many natural wonders of the region, there is so much to do here that we often recommend a 6 day itinerary. This allows three days to do the reef, Skyrail and Daintree, and as you rightly pointed out, 3 days for the kids to enjoy the resort ( it is hard to get them leave at the best of times).

Great tip for families with porta-cots, our luxury villas are really popular and well positioned around the resort.

Once again, thank you for your review and I do hope to see you again in the future.

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Additional Information about Ingenia Holidays Cairns Coconut

Address: 23-51 Anderson Road, Cairns, Queensland 4868, Australia (Formerly Cairns Coconut Caravan Resort)
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Cairns
#1 Romantic Hotel in Cairns
#1 Luxury Hotel in Cairns
#3 Best Value Hotel in Cairns
Price Range: $97 - $203 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Ingenia Holidays Cairns Coconut 5*
Number of rooms: 117
Official Description (provided by the hotel):
Family-friendly self-contained accommodation with the most amazing range of free activities including heated SPLASH water park, under sixes indoor playground, adults only therapeutic hot spa, mini golf, the NEOS interactive playground, two heated (and cooled) resort pools, monster Jumping Pillows, tennis court and much, much more. Accommodation choices range from luxury three bedroom Condos, fully self contained Villas with two bathrooms to Tropical Cabins and sites for caravans, motorhomes & tents. Multi award winning including 7 times winner of the Australian Tourism Award for Best Tourist & Holiday Park. ... more   less 
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Also Known As:
Cairns Coconut Holiday Hotel Cairns
Cairns Caravan Coconut Resort

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