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“Perfect for kids”

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Ingenia Holidays Cairns Coconut
Ranked #1 of 63 Hotels in Cairns
Certificate of Excellence
Reviewed May 12, 2013

Had 5 nights in 2Brm Spa Villa. Not huge and dated decor but very clean and everything you need.
Grounds are exceptionally well kept, lovely gardens and staff are all lovely and helpful.
Kids facilities are awesome, our 2 year old loved the water park, pools, jumping pillow and playground. Only pain was water park doesn't open till 12 on weekdays which was when he was due for a sleep, but it is open til 6.
Location isn't the best, about 10-15 minutes by car from the centre of Cairns. We didn't have a car which made it a bit of a pain but a shuttle bus runs 3 times a day and there are public buses. They are very regular and were easier for us to get the pram on.
On the last night there was a problem with the TV signal and it couldnt be fixed until the morning, but they graciously took 10% off the price of our whole stay because of it, so we still left happy. They also allowed a late checkout at 12 at no cost as our flight didn't leave until the afternoon.
Cost of rooms isn't cheap considering its a 'caravan park' but comparable to renting an apartment, and it was definitely the best caravan park I've ever stayed at!
All in all an excellent place to stay, perfect for kids!

  • Stayed: May 2013
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Thank Jccl10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CCHRManagement, Manager at Ingenia Holidays Cairns Coconut, responded to this reviewResponded May 19, 2013

Thank you for your review and I am pleased that you enjoyed your stay with us.

Cairns Coconut Holiday Resort is filled with attractions and activities, making us an ideal family holiday destination. I am not sure if you had the opportunity to experience our latest addition to the park the NEOS 360, Australia's first interactive playground attraction of its kind and our new gymnasium?

I do understand your comment in relation to the opening times of the SPLASH waterpark and I will review the opening time of the waterpark in line with our other activities.

Unfortunately, the loss of television reception during your stay was due to a hardware fault and despite the best efforts of our maintenance team we had to wait for a technician the following morning. I am pleased that you were happy with our response to this issue as we always try to ensure that our guests fully satisfied with their stay.

Once again let me thank you for your feedback and I look forward to seeing you again in the future.

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876 - 882 of 1,028 reviews

Reviewed April 18, 2013 via mobile

I was very impressed with the number if facilities and the layout of the park.

The pools are very clean and have a toilet at each pool which is a great thought.. Don't have to drag wet kids back to the room.

The jumping pillows where a hit with the kids and Dads...

The only downside was that some of the attractions open later in the morning (which I think unintentionally pushes the guest out if the park).

Great location not far from the shops - friendly and lots of staff to look after you.

We will be back.

  • Stayed: April 2013
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Thank Rav084
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CCHRManagement, Manager at Ingenia Holidays Cairns Coconut, responded to this reviewResponded April 21, 2013

Thank you for your review and positive comments. I am glad to hear your children and husband enjoyed our facilities, the jumping pillows are a real hit and can be enjoyed by people of all ages!
I hope you were also able to enjoy our new gymnasium and Australia's first interactive playground attraction of its kind the Neos 360.

We do open the SPLASH waterpark later than the other attractions, at 10.00 a.m. during school holidays, to ensure the comfort of our guests staying close to the waterpark. A late checkout is available, allowing you to enjoy the resort up until 5.00 p.m. on the day of checkout.

Once again, thank you for your review and I hope to see again in the near future.

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Reviewed April 1, 2013

We have stayed here for the last 4 to 5 yrs and would not stay any where else in Cairns ...Everything is at your fingertips and as for deposits etc on equipment ask yourself , How much would go missing if they did not put a fee on these items ????? -----------and upon return of racquets balls clubs etc you get your deposit back in full ! All the staff are VERY courteous and attentive to your requests whatever they may be at any time .. Courtesy bus is a great assett to the non drivers/car hirers... and if you miss coconuts courtesy bus there is a council bus which runs all day and drops you off at the door ! We have booked again for August this year and look forward to meeting the "Froggies" again.. I would recommend this Park to any one contemplating a trip to Cairns as "The Place To Stay " Well done Coconut Resort

Room Tip: Depending on your finances all rooms are affordable it really depends on what you are wanting in the...
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  • Stayed: August 2012, traveled with family
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1  Thank ray d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CCHRManagement, Manager at Ingenia Holidays Cairns Coconut, responded to this reviewResponded April 2, 2013

Thank you for your wonderful feedback, It is always great to learn that we are exceeding the expectations of our guests.
I am pleased to see that you have enjoyed your stays with us and look forward to seeing you again in the future.

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Reviewed March 20, 2013

It's the little things!

When we arrived, it was blazing hot and we were tired and cranky. Got checked in, and off to our cabin. Much to our surprise and delight, housekeeping had thoughtfully stocked the fridge with a large container of ice cold water and some cold glasses! I don't get that kind of service at home!

The cabin was very comfortable for my wife and I and our adult son for a few days and we would have gladly stayed longer. The grounds are beautifully landscaped and maintained with lots of things to keep you entertained. We didn't have a chance to try the bar-be-que pits, but they looked inviting.

It's located a bit out of town, but we had no problem getting around on the local bus or via taxi- we didn't have a car. And there is a well equipped market, along with a McDonalds and other food vendors within easy walking distance.

The front desk was very helpful in arranging tours and scanning some documents for us and generally very accommodating. Hope we can get to visit again in the future.

Take your family here - they will be happy!

  • Stayed: November 2012, traveled with family
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1  Thank morris91030
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CCHRManagement, Manager at Ingenia Holidays Cairns Coconut, responded to this reviewResponded March 24, 2013

Thank you for your review of our lovely resort
We try extremely hard to ensure our guests have a memorable experience during their stay with us.
I am pleased to hear that you enjoyed your stay and look forward to seeing you again in the future.

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Reviewed February 22, 2013

We recently stayed here for 2 weeks with our 2 young children. The facilities were very impressive & the park very well maintained. It is a little out of town but the courtesy bus is handy if you want to make a day trip into the city. WiFi was reliable & cabins clean & well-appointed.
Many Cairns families seem to do weekenders there. Overall it is a wonderful place for kids to play & adults to relax. We'll definitely stay here again.

  • Stayed: February 2013, traveled with family
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1  Thank Jennifer S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CCHRManagement, Manager at Ingenia Holidays Cairns Coconut, responded to this reviewResponded February 24, 2013

Thank you for your review, I am happy you enjoyed your stay with us and look forward to seeing you again in the future. We have Australia's first interactive attraction of its kind being installed in the next few weeks so will have an exciting new attraction waiting for you to enjoy!

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Reviewed February 8, 2013

We visit cairns often and you will not find a better resort for families with children. There is so much to do for the family, if your not careful you'll rarely leave to explore your surrounds. The value added to your holiday by this resort is excellent. It is well worth the stay... Is pricey and the location next to the highway is terrible. Staff fail to supervise the pools etc and teenagers tend to take over.

  • Stayed: December 2012, traveled with family
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Thank Rick R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CCHRManagement, Manager at Ingenia Holidays Cairns Coconut, responded to this reviewResponded February 10, 2013

Thank you for your review and I am happy that you and your family enjoyed your stay with us.
One of our main goals is to present real value for money for our guests by way of the included attractions and facilities and by offering an accommodation style suitable to all budgets.

I note your comments in relation to the position of the resort and supervision of the pools. The resort is situated on the southern approaches to Cairns, only 7.1 kilometres (11 minutes) to the Cairns city centre, making it conveniently located as a base to explore the region. As you rightly point out though, if you can get the kids to leave!

We have two huge resort pools and as is the case with resort pools, staff are not in attendance fulltime. However, our staff monitor the activity within the pool area whenever passing, which in our case is several times and hour and inappropriate behaviour is immediately addressed.

Once again thank you for your review, as part of our ongoing quality improvement we do take comments seriously. I hope we have you stay with us again in the future.

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Reviewed January 31, 2013 via mobile

Well we drove for 35 hours from Melbourne to cairns to stay at this caravan park. And it was well worth the 3 and a half days we spent in the car with our boys 7 and 9.
We stayed for 2 weeks on an ensuite site with our caravan and it was great!!!
We've stayed at several caravan parks before and this one is one of the best by far!!!!
The boys had so many options on what to do next! The ladies at the front reception were so helpful and friendly! And the thursday pancakes are really good!!
Cairns is such a beautiful place and if we ever return one day we will go back to coconut resort. It was a wonderful start to our Queensland road trip!
Thanks again
Mark and Charmaine Curmi

  • Stayed: December 2012
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Thank charmainecurmi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CCHRManagement, Manager at Ingenia Holidays Cairns Coconut, responded to this reviewResponded February 1, 2013

Dear Mark and Charmaine,

Wow what a drive with young children!

Thank you for your lovely comments, I am happy you enjoyed your holiday with us and the beautiful Tropical North Queensland region. I look forward to seeing you again in the future - keep a watch out for some cheap airfare deals!

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Additional Information about Ingenia Holidays Cairns Coconut

Address: 23-51 Anderson Rd, Cairns, Queensland 4868, Australia (Formerly Cairns Coconut Caravan Resort)
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Cairns
#1 Romantic Hotel in Cairns
#1 Family Hotel in Cairns
#4 Best Value Hotel in Cairns
Price Range: $78 - $140 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Ingenia Holidays Cairns Coconut 5*
Number of rooms: 117
Official Description (provided by the hotel):
Family-friendly self-contained accommodation with the most amazing range of free activities including heated SPLASH water park, under sixes indoor playground, adults only therapeutic hot spa, mini golf, the NEOS interactive playground, two heated (and cooled) resort pools, monster Jumping Pillows, tennis court and much, much more. Accommodation choices range from luxury three bedroom Condos, fully self contained Villas with two bathrooms to Tropical Cabins and sites for caravans, motorhomes & tents. Multi award winning including 7 times winner of the Australian Tourism Award for Best Tourist & Holiday Park. ... more   less 
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Also Known As:
Cairns Coconut Holiday Hotel Cairns
Cairns Caravan Coconut Resort

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