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“Missing the trimmings for $200 p/n”

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Cairns Coconut Holiday Resort
Ranked #1 of 64 Hotels in Cairns
Certificate of Excellence
cairns, qld
Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Missing the trimmings for $200 p/n”
4 of 5 bubbles Reviewed August 5, 2012 via mobile

My wife booked our stay at the resort after viewing their website and discussing the holiday with me. It was advertised at $150 pn for a spa villa but when she called to book she was promptly told that it was $200 pn due to high season. She booked it anyway. We stayed for two nights so perhaps this had something to do with the price!

Service on arrival was faultless! Staff were very friendly and professional. They paid special attention to our son which was nice.

The room was spacious and clean. The glass table on the living area perhaps not a good idea for a family room! No daily servicing either!

The main bedroom had a small ensemble bed which is less than ideal. I'm only 178cm tall and it was impossible to lie out flat without either my feet hanging off the end or my face being rubbed by curtains that hang far to low at the head of the bed.

TV in the room are good but no kids channels. (appart from abc). Sport channels are good but having a pin code required screen showing during the rugby game was frustrating.

The spa in the bathroom is okay. It is not very powerful and really just makes bubbles rather than providing any therapeutic value.

Toilet seat won't stay up making it hard to toilet train children.

Overall, it is good but not $200 worth of good! More about $150 worth of good. Take into account that the resort isn't exactly in the heart of the city.

The park for kids is good too. Similiar what you can enjoy for free on the esplanade.

Would I pay the same price to stay here again?- no!

Would I stay here again for $150 a night- I think that would be a yes.

Pluses- staff! (seems that moral at the resort is great), room size is great, free inclusions(park), cleanliness.

Negatives- price, location, size of bed and design of bedroom, spa, no kids channels for when parents need a break! (even a movie channel aired to the rooms would be good)

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shanus13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CCHRManagement, Manager at Cairns Coconut Holiday Resort, responded to this review, August 18, 2012
We thank you for your review but have to advise that we are little lost as to your comment regarding the bed size in the Spa rooms. The bed is in fact a full size Queen bed that should suits most persons and therefore am lost how you did not find it suitable for your size. We have taken into account your comments regarding the curtain and am looking into haveing them shortened so that they do not come so close to the bed head. Again thank you for your review and trust your juorney home was a safe one.
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759 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (138)
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Hong Kong
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed July 30, 2012

Stayed one week here with our 3 young kids and have to say this is a really great place for a family holiday. Although the resort itself is located next to the busy Bruce Highway, it is beautifully landscaped and a short drive to downtown Cairns (6km away) and other attractions. We stayed in a Tropical Ensuite Cabin which was good, very clean with modern fittings, and spacious patio area to sit out in. If you have young kids, they will love this place.... there's a great water-park which our kids couldn't keep out of, plus another couple of large outdoor pools, with water-slides, jacuzzi pools etc etc. There's also a really good kids playground with loads of innovative features, plus plenty of other things to keep them going. Family movies are shown on a big outdoor screen every couple of nights, which again was really enjoyable. As other reviews have stated, the staff really are top notch here, incredibly helpful and just very nice people overall ! Not actually that cheap but for what you get, its well worth the money and I'm pretty sure your kids will have the time of their lives !

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IanCowieson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed July 28, 2012

More than we ever expected. Very clean, lots of free activities, beautiful place, staff extremely helpful and approachable. The only let down was the cafe (privately run) and very disappointing... Easily fixed by eating out or at camp site. If management could influence the cafe to lift standards to match the park the whole experience there would be SASS
Will certainly recommend this park to anyone.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank talon8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CCHRManagement, Manager at Cairns Coconut Holiday Resort, responded to this review, July 29, 2012
We are delighted to read that we have exceeded your expectations in terms of cleanliness, activities and friendly helpful staff. I have taken up your comments with the people in the cafe and hope to see a turn around in the very near future. Thank you for taking the time to write a review and hope to see you again some time soon at the resort.
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Petaluma, California
Level Contributor
55 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed July 21, 2012

Lots to do for kids. Very clean large Holiday Park. Friendly, helpful staff. Expensive relative to other holiday parks, but worth it for the kids.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank MRichm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CCHRManagement, Manager at Cairns Coconut Holiday Resort, responded to this review, July 22, 2012
Thank you for your review written following your stay with us in July. We are most pleased to read that you stayed here on the strength of what you have read on Trip Advisor and to see that we have met your expectations is even better. We do pride ourselves here at the Resort on great customer service as well providing a great range of activities for kids of all ages to enjoy.
We also note your comments regarding the proximity of some cabins to the road but can advise that most are built with extra insulation etc to overcome road noise in that area. Again thank you for taking time to write a review and trust your journey home was a safe and enjoyable one.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rotorua, New Zealand
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 20, 2012

We booked and stayed at Coconut on the strenghth of Trip Advisor. It did not dissapoint. The staff are extremely helpful and there are lots of them, especially at reception. The resort is very clean and tidy and has fantastic facilities for kids. I can only comment on the accomodation which we stayed in which was a Spa Villa and that was great. Clean and functional with aircon units in each room. The shuttles are great, taxi's did not miss once and there is a local supermarket, Take Aways and Liquor Store about ten minuteswalk away. Fridge freezer, Microwave and cooker/ oven where great and we used them most nights cooking ourselves. Two points to note.
Before booking you need to loook at their web site and google maps at the lay out. I would not personally be booking any units that are situated adjacent to the main highway into Cairns unless you are waiting for cochlear implants. The highway was busy. Secondly it is not really walkable into town, buses are cheap and shuttle is free if you have no time constraints or a taxi cost us around $20.00 to Reef Terminal if you have no car.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stu P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Margaret River, Australia
Level Contributor
90 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed July 12, 2012

We had another great stay again at this wonderful place, parked our camper trailer in the carport and hired a spa cabin for 2 x nights. Fab place for couples & families.
Lots of great water features for the kids, now on onsite a small restaurant/cafe.
Staff are very friendly & helpful, open early to late at night, they can make any tour bookings for you as well. Often pick can be arranged from the front of the property.
It rained around 300mm overnight 1 night and we were snugg & dry all night, better than being under canvas!
We have stayed here several times over approx 15yrs and enjoyed each visit, great work guys!

Room Tip: Spa cabins are bigger espically if you love a bath!
See more room tips
  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank JoyMargaretRiver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Cairns Coconut Holiday Resort, responded to this review, July 13, 2012
We are so pleased to read in your review that we have again met your expextations in providing a great place to stay and especially for the Kids. We do strive to show great personal and friendly service from all the staff here at the resort as we do see it as a most important part of the business. We have had a wet July which is very unseasonal to say the least but I do think that the biggest drop we had in the month was 85ml one night with some areas just south of Cairns recording up to 300ml. We look forward to the next time you return to the Resort and thankyou for taking time to post your review
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, SA
Level Contributor
78 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 bubbles Reviewed July 10, 2012

Stayed 6 nights at the Coconut Resort in Cairns for a school holidays winter break. Alas it was rather cool, even in Cairns however the kids aged 9 and 4 still had a great time at the resort and even swam in the two large pools despite the water being rather icy (they are not heated pools)
Accommodation was a small "Tropical Ensuite Cabin" at about A$190 per night (peak season of course) right next door to the jumping pillows and "splash waterpark". Oner double bed and the two bunks were quite adequate and fully self contained. The unit was modern, well equipped and spotlessly clean. The staff at the resort are very friendly and helpful. The playgrounds, free nightly movies and the weekly "fire engine" rides makes this a very child focussed resort.
Overall, a great place if you have young kids and well worthy of consideration if heading to Cairns. It is located a few kilometres out of town so good idea to have a car.

Room Tip: Cabins away from the main road are quieter.
See more room tips
  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank IDHAdelaide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Cairns Coconut Holiday Resort, responded to this review, July 12, 2012
Thankyou so much for your review and am pleased to read that you and the family enjoyed your stay with us. I will pass on your comments regarding the cleanlyness of the room to the housekeeping staff as some times they are the forgotten back bone of the Resort. We do ofcourse run our Courtesy Coach down town three times a day to overcome the the 7 kilometres that we are from the city centre and hopefully the girls on the front did let you know of the service. Again thank you for your review and hope to see you back at the Resort another time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cairns Coconut Holiday Resort

Property: Cairns Coconut Holiday Resort
Address: 23-51 Anderson Rd, Cairns, Queensland 4868, Australia (Formerly Cairns Coconut Caravan Resort)
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Cairns
#1 Family Hotel in Cairns
#1 Romantic Hotel in Cairns
#2 Best Value Hotel in Cairns
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Cairns Coconut Holiday Resort 5*
Number of rooms: 117
Official Description (provided by the hotel):
Family-friendly self-contained accommodation with the most amazing range of free activities including heated SPLASH water park, under sixes indoor playground, adults only therapeutic hot spa, mini golf, the NEOS interactive playground, two heated (and cooled) resort pools, monster Jumping Pillows, tennis court and much, much more. Accommodation choices range from luxury three bedroom Condos, fully self contained Villas with two bathrooms to Tropical Cabins and sites for caravans, motorhomes & tents. Multi award winning including 7 times winner of the Australian Tourism Award for Best Tourist & Holiday Park. ... more   less 
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Also Known As:
Cairns Coconut Holiday Hotel Cairns
Cairns Caravan Coconut Resort

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