Completely concur wih all the other reviews on this site regarding accomodation, activities, staff etc. being excellent - this is a really great resort!
However, my reason for writing is to mention how the staff were prepared to really put themselves out to help us;
Having left our car keys in the room, the staff notified us by phone at our destination airport, they then arranged for another guest to bring the keys on the following flight to ensure we were able to drive home that day! Throughout they kept us appraised of the flight no's and timeframes, making a number of phonecalls and briefing the other guests. It was really fantastic service and my view is that it more than justifies the excellent reviews given to the service at the resort.
- Official Description (provided by the hotel):
- Family-friendly self-contained accommodation with the most amazing range of free activities including heated SPLASH water park, under sixes indoor playground, adults only therapeutic hot spa, mini golf, the NEOS interactive playground, two heated (and cooled) resort pools, monster Jumping Pillows, tennis court and much, much more. Accommodation choices range from luxury three bedroom Condos, fully self contained Villas with two bathrooms to Tropical Cabins and sites for caravans, motorhomes & tents. Multi award winning including 7 times winner of the Australian Tourism Award for Best Tourist & Holiday Park. ... more less
- Reservation Options:
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- Also Known As:
- Cairns Coconut Holiday Hotel Cairns
- Cairns Caravan Coconut Resort