We stayed at this resort as we were guests of a wedding being held here. We booked to stay for the convenience and reasonable price. I was initially shocked to hear that many of the other guests had booked accommodation at surrounding hotel until we checked in.
Being a Priority Guest with Rydges which has the function of online check in to reduce time at check in, I was disappointed to have to wait 15 minutes before anyone on the front desks decided to help me. (defeating the purpose of express check in)
We finally got to our room which was suppose to be a deluxe ocean view room...... there was nothing deluxe about it.
The room was dirty and air conditioning did not work at all. With the airconditioning on it was actually hotter than the temperature outside. We had to sleep with with balcony door open just to keep the room cool.
The room was riddled with dust and carpet was full of stains.
The breakfast was quiet nice and the staff in the restaurant was alot more customer service minded than the front desk.
RECOMMENDATION: Having visited Cairns on numerous occasions there are plenty more accommodation options that are better value for money and of better quality. Do yourself a favour and stay somewhere else.
- Official Description (provided by the hotel):
- Oceanfront 12-story hotel towers, 3 blocks from city center. ... more less
- Reservation Options:
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- Also Known As:
- Rydges Esplanade Resort Cairns Hotel Cairns
- Rydges Esplanade Hotel Cairns
- Rydges Esplanade Cairns
- Rydges Cairns