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“Very good stay in a good location, food a little pricey”

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Pullman Cairns International
Ranked #5 of 64 Hotels in Cairns
Certificate of Excellence
Reviewed July 8, 2010

Business traveller staying for 1 night, was upgraded to a king premium room. Nice view of the harbour and the room was very good. Lots of space, everything worked and plenty of nice touches. Slept very well.

Thought the food overall was quite expensive. Room service brought me a $25 fish and chips and it was a handful of chips and two small pieces of fish. No salad, nothing else. Room service breakfast was worse - $9 for a smoothie? C'mon. Anyway there is an excellent little cafe right beside the hotel serving excellent breakfasts at a great price.

Overall a very good stay, but perhaps the room upgrade has helped my review. Unsure how I would have viewed my initially smaller room at this price rate.

  • Stayed: July 2010, traveled on business
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Thank torking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,889 - 1,895 of 2,155 reviews

Reviewed July 2, 2010

My husband and I stayed at the Sebel for 3 nights recently. Our room was very spacious, bed comfortable and the view to both the River esturary and the Harbour was great. The decor of the hotel is also very pleasant with that "tropical feel" that you would expect ofNorthern Queensland. Most particularly we have to say the service was excellent and was a very pleasant surprise given the size of the hotel. From reception to valet to housekeeping, room service and the waitering staff in the restaurant we could not fault them. They were very friendly and went out of their way to assist us in any way. Would highly recommend this hotel to both international and Australian travellers.

  • Stayed: June 2010, traveled as a couple
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1  Thank cruizin42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 22, 2010

We paid $130 a night and were very pleased with the accomodation.

The hotel lobby and public areas were elegant, we ate in the restaurant which was good quality and very good service. Cocktails were on happy hour 5-6.30pm which were a good deal. The pool was attractive and had plenty of loungers around it.

The room was a little tired but elegant and spacious, the only problem was - we were facing the front of the hotel on a saturday night and it was very noisy however the other nights were quiet. Great views from the room we were in (918).

We did want to have a late check out but we were advised that this would be charged at $20 an hour which we thought was a bit excessive.

Other than that we were happy with our stay here and would return again (but not on a Saturday night).

  • Stayed: June 2010, traveled on business
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Thank D4T4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 17, 2010

We stayed for one night with a three year old child. The room was really spacious with two double beds, table and seating area and balcony. The bathroom was perfect and again very spacious. This hotel is of an excellent standard with some modern beautiful features, it is clean and well maintained. The location was ideal for walking to some good eating places even with a small child. The pool area was great for children, but also for adults just wanting to relax in the spa. I would definitely recommend anyone to stay here who prefer an excellent quality room and elegant lobby bar.

  • Stayed: June 2010, traveled with family
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Thank cove3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2010

Beautiful hotel!!! And awsome people that work there. Where the hotel is located you can walk to any restaurants and only blocks from the pier to where you get on your boat cruises to the reef or other excursions . The Concierges are very helpful and friendly. Especially Steve or Rohod. They will help you with anything you need to bringing your luggage up to your room to booking an excursion for you to calling a cab. Even calling your airline carrier and getting you checked in for your trip off. You don't have to worry about a thing here, but just to rest and relax!!!! Service here on a scale from 1 to 10 is a 100!!! I have always said you get what you pay for, and we got more than we paid for here!!! You can't go wrong by staying here thats for sure. So if you plan on going to cains be sure to stay at the sebel carins hotel and be sure to tell STEVE & ROHOD that DAVID & CHARLA said HEY from GA USA and that we sent cha HAVE A GOOD TRIP!!!!

  • Stayed: April 2010, traveled as a couple
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Thank DavidGa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 11, 2010

This hotel was centrally located by the wharf and very close to the restaurants, pubs and shopping. The Holiday Inn is more centrally located if you are not SCUBA diving or taking boat trips and want to be close to the restaurants and shopping.

It was clean, quiet, great harbour view room with balcony that looked over top of the Pullman Casino. The concierge desk was amazing! They were very helpful with everything we asked.

The pool was the only downfall as it was quite cold and most people sat in the hot tub/jacquizzi. You had to use the phone by the pool to order up any drinks/food. The seafood buffet was lacking in comparison to the seafood dishes you could get at numerous restaurants.

Great value at $120/nt of of lastminute.com.au. Would definitely stay here again!

  • Stayed: April 2010, traveled with friends
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1  Thank lifezgrand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 10, 2010

We stayed here from April 10 for 6 nights.
Impressive hotel on the website but in reality it is not as nice as first appeared. Lovely large reception area with access to lounge bar and restaurant. Friendly reception staff. Smooth check in. We were on the premier floor (15). Hotel room was large with double bed, small work desk, average bathroom, a 21in TV, minibar, aircon, wardrobe space etc.
Nice views of the City from the room and you could see the harbour too.
The room safe had a charge of $3 a day to use and it was tiny. Most people want to lock away laptops and big cameras. This safe barely had room for the paperwork we had! – I also did not expect to have to pay for this basic service.
Wi-fi had a weak signal in the room and the charge to use it was a whopping $36 for just 2 hours use which had to be used within 24 hours of first use. A complete rip off. Broadband was available in the room but again this was charged at $0.55 per minute with a max charge of $29 per 24 hours of use. Better value than the wireless card but still very expensive. The room BB was also a bit slow too. Worth bearting in mind if you want to see Youtube vids or News Videos.
Breakfast was included in our room rate of $220 a night. It was $29 if you had to pay singularly.
Breakfast was not bad overall but I was not happy to have to pay $5.50 extra to have eggs that were either scrambled, omelette style (one choice) or fried egg. Surely a so called 5 star hotel should provide this as part of the service. Also, if you wanted anything other than the mediocre tea and coffee provided, you had to pay $4.50 for coffee and $5.00 for tea. Again, I feel this should be included when you are paying a room rate of $200+ a night! These small things would probably make me think again before staying here.

Gym Facilities
There is a small gym provided in the hotel on the 3rd floor. Out of the 8 available machines in the room, 4 were out of order which I feel is unacceptable really. There is a sauna in the gym but you have to ensure it is turned on 30 mins before use to heat up if no one has used it in a while. It is small but does what it says on the tin. There needs to be a locker available to put your things into whilst in the sauna. Free water is available though which was good.

Pool Area
Large Pool and spa area is included and is a nice addition to the hotel. There are very comfortable sun loungers and this is a wonderful way to spend a sunny afternoon in Cairns. Free water also included which is great. No Pool bar was open though. Again for a five star hotel, you might expect this.

Overall
Whilst there were a few niggles with this hotel that could be corrected, overall, it was a pleasant enough hotel. It is centrally located, has lots of shops and restaurants nearby, a lot of which are geared towards the Japanese tourist. The hotel has a lot of Japanese patronage too. The pool area is nice, it has a useful laundry room ($11 per load inc wash, dry and soap) and use of a Gym and Spa (which did not use). Housekeeping was generally good and the rooms were spacious. I wouldn’t not recommend it but I would look around to see if there are better deals around too!

  • Stayed: April 2010, traveled as a couple
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1  Thank AdamDroitwich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pullman Cairns International

Address: 17 Abbott St, Cairns, Queensland 4870, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Cairns
#4 Business Hotel in Cairns
#4 Luxury Hotel in Cairns
#5 Romantic Hotel in Cairns
#8 Family Hotel in Cairns
Price Range: $149 - $290 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Cairns International 5*
Number of rooms: 321
Official Description (provided by the hotel):
Pullman Cairns International is a grand upscale hotel conveniently located in the CBD of tropical Cairns, boasting 321 spacious rooms over 16 floors, with either harbour or hinterland views. ... more   less 
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Also Known As:
The Sebel Cairns Hotel Cairns
The Sebel Hotel Cairns
Sebel Hotel Cairns

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