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“beautiful rooms” 4 of 5 bubbles
Review of Pullman Cairns International

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Pullman Cairns International
Ranked #7 of 68 Hotels in Cairns
Certificate of Excellence
Townsville, Australia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“beautiful rooms”
4 of 5 bubbles Reviewed July 7, 2014

went to cairns for 4 days, and stayed at the pullman for the first 2 nights we moved to the novotel because it was cheaper for the 3rd night, should have stayed at the pullman and pay the extra $.
the pullman is a beautiful clean hotel. great staff. wonderful facilities.
only downfall is the pillows - bring your own unless you like to sleep on a rock.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank Mary-Sorrel A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,863 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (385)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed July 6, 2014 via mobile

A beautiful historic (for Cairns) building fitted with classy, timeless furnishings. The people were polite and efficient and we were never left wanting. Location wise it couldn't be better, close to the water, the Pier and a short walk to the esplanade.

Stayed July 2014
Helpful?
Thank Kevin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed July 4, 2014

Foyer is grand colonial, with a pleasant restaurant and bar. I was upgraded and the room was huge and spotlessly clean. Decor just feels a little dated. Very good pool area. Service top class. A good central location.

  • Stayed June 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank g6rry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
27 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed July 3, 2014

My son & I stayed at the Pullman International Hotel in Cairns on the way through and found it a great place to stay. It is within an easy walk to the center of town, close to the restaurants along the pier boardwalk and right across the road from the casino. The room was large and comfortable, the bathroom also large and clean. The staff were very friendly and knowledgeable. I would easily stay there again. My only complaint which I have passed on to them is the same for most Australian hotels and that is internet is not included in the room rates, with smart phones being so prevalent one would think internet should be standard. Apart from the internet I can thoroughly recommend this hotel.

  • Stayed June 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank lee747
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gold Coast, Australia
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
1 of 5 bubbles Reviewed July 3, 2014 via mobile

This is a tired, dated establishment completely ill-equipped to cope with what I can only imagine is a "usual" school holiday clientele.

Reception was less than friendly. All attempts to engage/raise a smile on check-in came to nothing - and I was the only one checking in!

Room is grubby, with decor more befitting a highway roadside motel than something that purports to be FIVE star. And noisy - almost every sound from the adjoining room is audible, as is the corridor traffic.

Breakfast can best be described as a shambles. When it was discovered that my inclusive breakfast was not registered, a failed attempt to raise the front desk by phone was concluded with "screw reception, I'll sit you down". And so I was, to a table and surrounds strewn with egg shell.

The breakfast offerings were meagre, and despite the hour - it was only 8.30, poorly provisioned, or in many cases completely exhausted.

Finally I approached reception to confirm my booking and the inclusions. There was no record. I needed to produce my email booking confirmation for them to adjust their register. Something about a new "booking platform"?

This is truly shades of Fawlty Towers. I will keep an eye out for Basil over the coming days!

Stayed July 2014, traveled on business
Helpful?
3 Thank Wayfaring
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul C, General Manager at Pullman Cairns International, responded to this review, April 30, 2015
Hi Wayfaring,
Sorry for my terribly slow reply -I was just going over all the repsonses and I apologise as yours should have been dealt with much earlier. You stay sounds like a disaster from start to finish so I do apologise.
Regards
Basil
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pullman Cairns International

Property: Pullman Cairns International
Address: 17 Abbott St, Cairns, Queensland 4870, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Cairns
#4 Business Hotel in Cairns
#5 Romantic Hotel in Cairns
#6 Luxury Hotel in Cairns
#8 Family Hotel in Cairns
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pullman Cairns International 5*
Number of rooms: 321
Official Description (provided by the hotel):
Pullman Cairns International is a grand upscale hotel conveniently located in the CBD of tropical Cairns, boasting 321 spacious rooms over 16 floors, with either harbour or hinterland views. ... more   less 
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Also Known As:
The Sebel Cairns Hotel Cairns
The Sebel Hotel Cairns
Sebel Hotel Cairns

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