My family and I had the misfortune to stay at this property recently.
The supercilious attitudes of the property managers (Ursula and Ross) were almost enough to make us look for alternate accommodation on the spot, as was the property’s gestapo like rules and regulations, of which we were quite forcefully advised on check-in.
On our arrival at our apartment we discovered that the property had NO WATER due to some sort of ‘emergency’ (which was never explained) and they were hoping that it would be re-stored by 5.00pm. Well after 6.00pm there was still no water, so we had to make a mad dash to a supermarket to buy water.
And as if this situation was not bad enough, when we checked out, there was a charge on our room account for an ‘after hours’ call to Reception to further enquire about the restoration of the water (apparently all after hours calls to Reception are chargeable...!!!).
Naturally we refused to pay this amount and the charge was reluctantly waived.
We also had to contend with the following defects in our apartment:
*The dishwasher did not work and was not repaired until the day BEFORE we left.
*The ceiling fan in the lounge room would not work on low – it turned itself off if the lowest setting was selected.
*The air conditioner in the third bedroom did not turn on.
*The toaster lever would only occasionally lock into place to enable the element to activate.
*Security gate #3, which allowed access into our apartment’s area, only worked one day out of the seven that we were there – so much for a secure gated community..!!
The complex was again without water for most of the day on Wednesday too.
The bad attitudes of the managers and the lack of attention to detail with the standard of accommodation at this property makes it one to avoid at all costs.
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