We had an 8 night stay here. The location couldn't be better, 5 minute walk to the Cairns Esplanade and a 5 or 10 minute walk to Coles/Woolies. The pool are is great, grassed area, a sandy bottom area for the kids, bbq area, so that was great. The rooms itself are terribly dated which was disappointing. The carpet was a disgrace, bathroom so small, shower over bath and a small vanity. We paid for a room overlooking the pool but you can't sit on the balcony as its too small, and there is no chairs or a table there anyway. We had a terrible smell in the fridge, told reception and they said they would get the guy to look at it. It seemed slightly better on our return but still a smell then a couple of days later, water leaked out of the fridge all over the carpet and saturating the cupboard. All our ice creams melted. The floor wasn't vacuumed in 5 days and after that I asked if it could be done and the bin wasn't emptied for 2 days which was overflowing on the first day. We had to ask for that to be emptied as well.
We didn't eat there, so can't comment on the food/resaurant. All the staff were friendly. One thing that was a bit annoying, the phone in the room seemed like an ordinary home/alarm clock phone so made several trips down to reception to tell them about the fridge etc. When checking out I over heard the receptionist telling some people who were just checking in, to dial 9 or 0 (whichever it was) if you needed anything. Would have been handly to know prior because our room was in a different block which involved lifts and walking along a couple of long corridors. The brick paving, especially around the lifts, need a good heavy duty clean. That was really bad. Would I stay there again, don't think so. Needs a good clean and a refurb. 10 minute drive to airport. Wifi was hit and miss
- Official Description (provided by the hotel):
- Centrally located in the heart of Cairns the multi award winning Novotel Cairns Oasis Resort is situated on 2.5 Hectares of tropical gardens and boasts the largest lagoon style pool in the city centre, complete with its own white sandy beach and swim up pool bar. All 314 rooms offer contemporary style accommodation with a small balcony or terrace overlooking the city, gardens or pool. Facilities also include free wi fi (lobby & public areas), 24 hour in balance gym, and Massage Organic Day Spa. The hotel also offers 24 hour room service and reception. Mizuna Restaurant offers buffet breakfast daily and each evening boasts modern A la carte dining. Aqua Bar serves afternoon drinks from 12noon, lunch and light bites by the pool whilst Novo Bar opens at 5:00pm daily for pre-dinner cocktails, evening drinks or night time snack menu. The hotel is within walking distance to the Reef Casino and Reef Terminal and only one block from both the Esplanade including 'Muddy's', Cairns fun, safe playground and parkland. ... more less
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- Also Known As:
- Novotel Cairns Oasis Hotel Cairns
- Oasis Cairns
- Accor Cairns Oasis Hotel
- Cairns Novotel
- Oasis Resort Cairns
- Oasis Hotel Cairns