We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“very shabby”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Novotel Cairns Oasis Resort
Ranked #21 of 63 Hotels in Cairns
Reviewed November 19, 2013

this place is rather rundown. sure it has a nice pool area, but its not that clean either. The walls of my second floorn room were marked, and the whole room smelt of mold. did not eat there, but everything seemed pricey. lots of tour groups.

  • Stayed: September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank shazza_away
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (2,351)
Traveler rating
Traveler type
Time of year
Language
  • More languages

1,150 - 1,156 of 2,351 reviews

Reviewed November 14, 2013

We recently stayed for two nights and will not be coming back due to the bat problem,it is disgraceful at best and think maybe the council should certainly address it,the smell and noise was annoying and had to dodge them everytime we left the hotel to make sure they wouldn't crap on us,not enjoyable at all,we could hear and smell them a block away,certainly would not stay here for a formal occasion.POSITIVES were the great staff who were accommodating,interior was nice,room was room decent ,pool was great looking notsure if i would sun bake tho,location was good,within walking distance of cbd,buffet breakfast was fantastic but unfortunately won't be here again until the bat problem is addressed

Room Tip: Make sure pool side,they put us above the rubbish dump and looking at a tree filled with bats and an...
See more room tips
  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank jlh548
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 11, 2013

Great stay. Sorry it was overnight only, but we had a flight early the next day.
Right then, we were upgraded to a suite which was sweet. had the most comfortable beds, and nights sleep.
Booking in was an issue as there was only one girl on reception and there were 4 of us waiting. Apart from the bloke in front of me, everyone was cool as she was doing the best she could.
We had room service dinner - usual room service stuff, but the breakfast was sensational.
All in all, good value, and yes, we'd stay again

Room Tip: Well of course the higher up you are the better
See more room tips
  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Medici
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this reviewResponded November 12, 2013

We are glad to read that you enjoyed your stay at the resort and that you got a good night's sleep. While I am sorry to learn that it was slow to check-in to the resort I am pleased to discover that you felt we represent good value and that " ... breakfast was sensational".

Hopefully next time you stay with us it will be for more than one night.

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 11, 2013 via mobile

We stayed here with a tour group. As someone mentioned previously the beds are very soft. However, the service we had by the front desk was very good. They changed our money for a very good rate compared to any currency exchange, free Wi-Fi available in the lobby, and they are located in a nice walking distance to many restaurants. The restaurant is only OK for a super buffet. The breakfast buffet was better with them having pastries of all kinds, several kinds of bread for toast, local sausage, several cereals, fruits, and something that resembles spaghettios or beans (one or the other never both). The rooms are what I would call typical American having a blow dryers and a mini fridge mostly stocked. We would consider staying here again.

Stayed: November 2013, traveled with friends
Thank Wendy-CakeTurners
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 9, 2013

Fairly bland place. What you would expect from Novotel in most places. My wife and I have stayed there several times and only once did we have cause to complain when we were put into the un-refurbished part of the hotel. I believe the entire property has now had its makeover so all rooms would be clean and modern.

Good-ish breakfast.

As with a lot of places in Cairns, not 5 star, but that's OK because they do not claim to be nor do they charge as such.

  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank RNS1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 6, 2013

Poor quality beds has let this property down, I doubt if I would not stay there again as from asking around it appears to be a common problem. Take some pointers from Ibis Townsville on good quality beds and old fashion customer service, they excel in it.

  • Stayed: October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank Mike T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 4, 2013

  • Stayed: November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Andy S
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this reviewResponded November 7, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Hotels you might also like...
Travelers also viewed these Cairns hotels
0.1 mi away
DoubleTree by Hilton Hotel Cairns
0.4 mi away
Shangri-La Hotel, The Marina, Cairns
0.5 mi away
Pullman Cairns International
Show Prices
Show Prices
Show Prices
0.4 mi away
Hilton Cairns
Hilton Cairns
#6 of 63 in Cairns
2,313 reviews
0.3 mi away
Cairns Plaza Hotel
Cairns Plaza Hotel
#11 of 63 in Cairns
1,144 reviews
0.9 mi away
Holiday Inn Cairns Harbourside
Show Prices
Show Prices
Show Prices

Been to Novotel Cairns Oasis Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Novotel Cairns Oasis Resort

Address: 122 Lake St, Cairns, Queensland 4870, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Luxury Hotel in Cairns
Price Range: $102 - $195 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Cairns Oasis Resort 4*
Number of rooms: 314
Official Description (provided by the hotel):
Centrally located in the heart of Cairns the multi award winning Novotel Cairns Oasis Resort is situated on 2.5 Hectares of tropical gardens and boasts the largest lagoon style pool in the city centre, complete with its own white sandy beach and swim up pool bar. All 314 rooms offer contemporary style accommodation with a small balcony or terrace overlooking the city, gardens or pool. Facilities also include free wi fi (lobby & public areas), 24 hour in balance gym, and Massage Organic Day Spa. The hotel also offers 24 hour room service and reception. Mizuna Restaurant offers buffet breakfast daily and each evening boasts modern A la carte dining. Aqua Bar serves afternoon drinks from 12noon, lunch and light bites by the pool whilst Novo Bar opens at 5:00pm daily for pre-dinner cocktails, evening drinks or night time snack menu. The hotel is within walking distance to the Reef Casino and Reef Terminal and only one block from both the Esplanade including 'Muddy's', Cairns fun, safe playground and parkland. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Agoda, Booking.com, Expedia, Hotels.com, ACCOR, Orbitz, Travelocity, TripOnline SA, Hotwire, Cancelon, HotelQuickly and getaroom.com so you can book your Novotel Cairns Oasis Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Cairns Oasis Hotel Cairns
Oasis Cairns
Accor Cairns Oasis Hotel
Cairns Novotel
Oasis Resort Cairns
Oasis Hotel Cairns

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing