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“nice staff and interior ... but!!!” 3 of 5 bubbles
Review of Novotel Cairns Oasis Resort

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Novotel Cairns Oasis Resort
Ranked #22 of 65 Hotels in Cairns
Broadbeach, Australia
1 review
“nice staff and interior ... but!!!”
3 of 5 bubbles Reviewed November 14, 2013

We recently stayed for two nights and will not be coming back due to the bat problem,it is disgraceful at best and think maybe the council should certainly address it,the smell and noise was annoying and had to dodge them everytime we left the hotel to make sure they wouldn't crap on us,not enjoyable at all,we could hear and smell them a block away,certainly would not stay here for a formal occasion.POSITIVES were the great staff who were accommodating,interior was nice,room was room decent ,pool was great looking notsure if i would sun bake tho,location was good,within walking distance of cbd,buffet breakfast was fantastic but unfortunately won't be here again until the bat problem is addressed

Room Tip: Make sure pool side,they put us above the rubbish dump and looking at a tree filled with bats and an...
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  • Stayed November 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank jlh548
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,151 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (298)
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  • Danish first
  • Dutch first
  • English first
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English first
Mission Beach, Australia
Level Contributor
92 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 bubbles Reviewed November 11, 2013

Great stay. Sorry it was overnight only, but we had a flight early the next day.
Right then, we were upgraded to a suite which was sweet. had the most comfortable beds, and nights sleep.
Booking in was an issue as there was only one girl on reception and there were 4 of us waiting. Apart from the bloke in front of me, everyone was cool as she was doing the best she could.
We had room service dinner - usual room service stuff, but the breakfast was sensational.
All in all, good value, and yes, we'd stay again

Room Tip: Well of course the higher up you are the better
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Medici
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review, November 12, 2013
We are glad to read that you enjoyed your stay at the resort and that you got a good night's sleep. While I am sorry to learn that it was slow to check-in to the resort I am pleased to discover that you felt we represent good value and that " ... breakfast was sensational".

Hopefully next time you stay with us it will be for more than one night.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lumberton, Texas
Level Contributor
114 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed November 11, 2013 via mobile

We stayed here with a tour group. As someone mentioned previously the beds are very soft. However, the service we had by the front desk was very good. They changed our money for a very good rate compared to any currency exchange, free Wi-Fi available in the lobby, and they are located in a nice walking distance to many restaurants. The restaurant is only OK for a super buffet. The breakfast buffet was better with them having pastries of all kinds, several kinds of bread for toast, local sausage, several cereals, fruits, and something that resembles spaghettios or beans (one or the other never both). The rooms are what I would call typical American having a blow dryers and a mini fridge mostly stocked. We would consider staying here again.

Stayed November 2013, traveled with friends
Helpful?
Thank Wendy-CakeTurners
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
90 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 bubbles Reviewed November 9, 2013

Fairly bland place. What you would expect from Novotel in most places. My wife and I have stayed there several times and only once did we have cause to complain when we were put into the un-refurbished part of the hotel. I believe the entire property has now had its makeover so all rooms would be clean and modern.

Good-ish breakfast.

As with a lot of places in Cairns, not 5 star, but that's OK because they do not claim to be nor do they charge as such.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank RNS1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed November 6, 2013

Poor quality beds has let this property down, I doubt if I would not stay there again as from asking around it appears to be a common problem. Take some pointers from Ibis Townsville on good quality beds and old fashion customer service, they excel in it.

  • Stayed October 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank Mike T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
272 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
3 of 5 bubbles Reviewed November 2, 2013

Hotel was chosen for the attractive pool surroundings and garden, which I enjoyed over the weekend I was there, although the area was very busy with families and a wedding party. Unfortunately the rooms did not match the outdoor area - the door to the balcony didn't work, there were chips and scratches in a lot of the paint work and the towels particularly, were definitely very well worn. Probably not the best location in town, either, if you don;t like walking in the heat.

Room Tip: The fruit bats are very noisy and may wake light sleepers. Choose a room on the side of the hotel a...
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  • Stayed September 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Janem0205
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Cairns Oasis Resort

Property: Novotel Cairns Oasis Resort
Address: 122 Lake St, Cairns, Queensland 4870, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Luxury Hotel in Cairns
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Cairns Oasis Resort 4*
Number of rooms: 314
Official Description (provided by the hotel):
Centrally located in the heart of Cairns the multi award winning Novotel Cairns Oasis Resort is situated on 2.5 Hectares of tropical gardens and boasts the largest lagoon style pool in the city centre, complete with its own white sandy beach and swim up pool bar. All 314 rooms offer contemporary style accommodation with a small balcony or terrace overlooking the city, gardens or pool. Facilities also include free wi fi (lobby & public areas), 24 hour in balance gym, and Massage Organic Day Spa. The hotel also offers 24 hour room service and reception. Mizuna Restaurant offers buffet breakfast daily and each evening boasts modern A la carte dining. Aqua Bar serves afternoon drinks from 12noon, lunch and light bites by the pool whilst Novo Bar opens at 5:00pm daily for pre-dinner cocktails, evening drinks or night time snack menu. The hotel is within walking distance to the Reef Casino and Reef Terminal and only one block from both the Esplanade including 'Muddy's', Cairns fun, safe playground and parkland. ... more   less 
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Also Known As:
Novotel Cairns Oasis Hotel Cairns
Oasis Cairns
Accor Cairns Oasis Hotel
Cairns Novotel
Oasis Resort Cairns
Oasis Hotel Cairns

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