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Novotel Cairns Oasis Resort
Ranked #21 of 64 Hotels in Cairns
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2,202 reviews from our community

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  • Cleanliness
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Broadbeach, Australia
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 19, 2013

If you are looking for the tropical hotel in the heart of Cairns this is it. Brilliant lagoon pool and relaxed helpful staff build the atmosphere. Nothing was too much trouble. The buffet breakfast is amazing value and grab a table outside. If you can stay in the suites, that's the ticket. Great views of the inlet and the most comfortable bed. 3 blocks to the city centre but oh so quiet!!

Room Tip: the suites are worth the extra $
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank CBA09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
54 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed September 18, 2013 via mobile

I stayed in September just before school holidays and was able to get a promo deal the hotel was offering. I tend to choose hotels for their rates over the reviews I read and then read the reviews. The rating though of 4+ star is definitely deserving.

I have stayed at other properties here as well although none compares to the Novotel.

On arrival which was well before check in time I asked the receptionist if she could let me know when the room is ready and I would then come back. Considering that at the Hilton I was made to wait till well after the room was ready I received a call about 20 minutes later to tell me I could pick up they key. She made my initial arrival seem very easy and had now set a bar the hotel needed to maintain.

Upon getting to my room I found it to be clean and fresh - there was no musty smell or mould.

The room had ample facility including a fridge which you can stock up with your own things. All that is missing, but there is room for, is a separate desk and work chair. These can come in handy as a separate place to sit down. Understanding that it is a resort and that work should be left out at the front it just adds to the touch.

The bathrooms are dated but they still have all that is needed for a stay.

Room service was great and the food at Mizuna was great as well - reasonably priced for a hotel offering. Although being about 100m away from the centre of the cafe/restaurant area you can always venture out if you feel like anything else.

Now the "piece de resistence" which was also my favourite part of the hotel - the lagoon styled pool. Immaculately clean and well presented in the centre of the grounds and literally at least half the rooms faced onto the pool area. There is also a swim up bar which is part of the pool area. Plenty of seating around the pool which didn't seem to be overused either.

As mentioned earlier, it was a sale rate which I booked, although I was treated as any paying guest would be which is how people should be treated regardless.

The hotel has earnt my loyalty to say that it is the one I would choose to come back to on my next visit to cairns.

Stayed September 2013, traveled solo
Thank AleksP1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review, September 22, 2013
Thanks for taking the time to jump online and provide valuable feedback about your stay at the resort.

It is good to learn that you received great service and found time to relax by the largest resort style pool in Cairns.

We look forward to welcoming you back to Novotel in the future.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed September 17, 2013

Easy to find, reasonable rates (not overly cheap though having bfast included helped). Room looked tired & smelt musty/mouldy! Staff were helpful re: not enough towels or teacups in family room. Asked for memory foam pillow but they had run out! Only a short stay thankfully as 2 nights was plenty, would pay more next time to stay somewhere a bit more up to date. Pool was excellent.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Havensgate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Cairns Oasis Resort

Property: Novotel Cairns Oasis Resort
Address: 122 Lake St, Cairns, Queensland 4870, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Luxury Hotel in Cairns
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Cairns Oasis Resort 4*
Number of rooms: 314
Official Description (provided by the hotel):
Centrally located in the heart of Cairns the multi award winning Novotel Cairns Oasis Resort is situated on 2.5 Hectares of tropical gardens and boasts the largest lagoon style pool in the city centre, complete with its own white sandy beach and swim up pool bar. All 314 rooms offer contemporary style accommodation with a small balcony or terrace overlooking the city, gardens or pool. Facilities also include free wi fi (lobby & public areas), 24 hour in balance gym, and Massage Organic Day Spa. The hotel also offers 24 hour room service and reception. Mizuna Restaurant offers buffet breakfast daily and each evening boasts modern A la carte dining. Aqua Bar serves afternoon drinks from 12noon, lunch and light bites by the pool whilst Novo Bar opens at 5:00pm daily for pre-dinner cocktails, evening drinks or night time snack menu. The hotel is within walking distance to the Reef Casino and Reef Terminal and only one block from both the Esplanade including 'Muddy's', Cairns fun, safe playground and parkland. ... more   less 
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Also Known As:
Novotel Cairns Oasis Hotel Cairns
Oasis Cairns
Accor Cairns Oasis Hotel
Cairns Novotel
Oasis Resort Cairns
Oasis Hotel Cairns

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