We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Borderline cheap & cheerful” 3 of 5 bubbles
Review of Novotel Cairns Oasis Resort

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Novotel Cairns Oasis Resort
Ranked #22 of 65 Hotels in Cairns
Sydney, Australia
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Borderline cheap & cheerful”
3 of 5 bubbles Reviewed September 17, 2013

Easy to find, reasonable rates (not overly cheap though having bfast included helped). Room looked tired & smelt musty/mouldy! Staff were helpful re: not enough towels or teacups in family room. Asked for memory foam pillow but they had run out! Only a short stay thankfully as 2 nights was plenty, would pay more next time to stay somewhere a bit more up to date. Pool was excellent.

  • Stayed September 2013
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Havensgate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

2,150 reviews from our community

Traveler rating
    444
    889
    531
    194
    92
See reviews for
626
835
133
248
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (298)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Pottsville, Australia
2 reviews
4 of 5 bubbles Reviewed September 14, 2013

happy hour was good but the bar was understaffed and more time time was spent waiting to be served rather than sitting relaxing looking at the beautiful pool and surrounds.The food we ate was great and priced competitively.

  • Stayed September 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank tully012013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed September 14, 2013

The hotel was in a great location. Everything was really good except for the bed and bedding. The bedding, whilst it had clean sheets and pillowslips, there was a smell of stale sweat that permeated through.

  • Stayed September 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Laureentracey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review, September 16, 2013
While it is good to read your positive comments about our central location, I am sorry to learn that the standard of cleaning was below our usual high standards. I want to take this opportunity to apologize for any inconvenience caused.

Your valuable feedback has been discussed with our Executive Housekeeper and we shall take the steps necessary to ensure your experience remains an isolated incident.

Once again we are sorry you encountered these issues and we hope to welcome you back to Novotel in the future.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
2 reviews
5 of 5 bubbles Reviewed September 12, 2013 via mobile

Novotel Oasis Resort has great location and enjoyable construction with a lovely pool area in the middle. Staff has positive attitude which creates a nice athmosphere. One minus: terrible coffee (automate) :(

  • Stayed August 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RicoSugame
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Cairns hotels
0.4 mi away
Shangri-La Hotel, The Marina, Cairns
0.1 mi away
DoubleTree by Hilton Hotel Cairns
0.5 mi away
Pullman Cairns International
Show Prices
Show Prices
Show Prices
0.3 mi away
Cairns Plaza Hotel
Cairns Plaza Hotel
#10 of 65 in Cairns
4.0 of 5 bubbles 1,040 reviews
0.5 mi away
Pullman Reef Hotel Casino
0.5 mi away
Hilton Cairns
Hilton Cairns
#6 of 65 in Cairns
4.0 of 5 bubbles 2,084 reviews
Show Prices
Show Prices
Show Prices

Been to Novotel Cairns Oasis Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Novotel Cairns Oasis Resort

Property: Novotel Cairns Oasis Resort
Address: 122 Lake St, Cairns, Queensland 4870, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Luxury Hotel in Cairns
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Cairns Oasis Resort 4*
Number of rooms: 314
Official Description (provided by the hotel):
Centrally located in the heart of Cairns the multi award winning Novotel Cairns Oasis Resort is situated on 2.5 Hectares of tropical gardens and boasts the largest lagoon style pool in the city centre, complete with its own white sandy beach and swim up pool bar. All 314 rooms offer contemporary style accommodation with a small balcony or terrace overlooking the city, gardens or pool. Facilities also include free wi fi (lobby & public areas), 24 hour in balance gym, and Massage Organic Day Spa. The hotel also offers 24 hour room service and reception. Mizuna Restaurant offers buffet breakfast daily and each evening boasts modern A la carte dining. Aqua Bar serves afternoon drinks from 12noon, lunch and light bites by the pool whilst Novo Bar opens at 5:00pm daily for pre-dinner cocktails, evening drinks or night time snack menu. The hotel is within walking distance to the Reef Casino and Reef Terminal and only one block from both the Esplanade including 'Muddy's', Cairns fun, safe playground and parkland. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Hotels.com and ACCOR so you can book your Novotel Cairns Oasis Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Cairns Oasis Hotel Cairns
Oasis Cairns
Accor Cairns Oasis Hotel
Cairns Novotel
Oasis Resort Cairns
Oasis Hotel Cairns

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing