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Novotel Cairns Oasis Resort
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All reviewsswim up bara pool view roomgreat poollarge pooltour deskbuffet breakfasttwo blocksstayed here for nightscentral locationport douglasthe great barrier reefesplanadefoxesduskcbdqueenslandtours
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Reviewed August 13, 2013

  • Stayed: June 2013, traveled with family
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Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed August 11, 2013

My husband and I stayed at this hotel for 4 nights, as part of a birthday trip for me. We found the hotel to be be in need of maintenance and a little run down. The bathroom door handle was loose and fell off when we attempted to open the door. The room was not clean and there were stains on the carpet. My husband spoke to the staff at the reception desk and all they could offer us was an upgrade to a suite, which we accepted at the cost of $50 additional per night. The suite was cleaner but still a bit worn. We were really looking forward to the swim-up bar at the pool; however most of the time it wasn't even open. The hotel description listed live music in the bar area in the hotel but there was none. In fact, on the last day of our stay, the inside bar wasn't open. We were looking forward to having a drink before dinner and relaxing a bit after a long day of sightseeing, but such was not the case. Location of the hotel is convenient to the Esplanade and boardwalk, as well as the marina for snorkeling expeditions and the like. Overall, the hotel was adequate but disappointing. We would not stay here again.

  • Stayed: August 2013, traveled with family
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Thank pja727
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 11, 2013

I travel to Cairns frequently where as one might expect, there are a number of hotels to choose from. This hotel used to be a very nice place to stay in Cairns & I have stayed at this property on numerous occasions over the past few years. Sadly, my most recent three stays during the last six months have resulted in my deciding to look elsewhere for accomodation whenever I visit Cairns. That is, until such time as MAJOR improvements are made.
The following comments are based upon my experiences during the previous three visits.
Restaraunt - Was great. Is not anymore! As an a example, the dinner buffet service which used to be offered in the evening was very attractive and inviting is now rarely if ever, (from what I have been told / experienced) offered. The menu now on offer is over priced, poorly presented and very limited.
Pool - Was wonderful. Is not anymore. Now not well maintained. Pool towels to be seen strewn around the pool area in the morning having not been cleared away by stafff the previous evening, used cups, etc. left on tables along with various items of rubbish...
Room - Carpets stained, problems with aircon, generally look tired and in need of renovation.
Free Internet in the lobby - A joke! Simply too slow to make use of. Note: When staff members were questioned about this, they simply said that is was very poor and that many other guests complained about it.
Staff / Service - My interactions woith members of staff indicated that there is a general lack of interest or willingness to provide the level of service which one might associated with an Accor property. Aside from acting in a most discoureous manner, at least one member of staff, (a young man working the front desk) was simply rude.
Frankly, I now believe that there are better places to stay in Cairns when travelling with or woithout family.

  • Stayed: July 2013, traveled with family
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3  Thank CheckOut1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 10, 2013

The staff were friendly and helpful. The grounds and pool were well looked after. The bed was comfortable, the room was large but the furniture was sparse and not that comfortable.
Overall we were very happy with the price we paid and our 2 night stay.

  • Stayed: August 2013, traveled as a couple
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Review collected in partnership with Accorhotels.com
Thank boofhead1911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 5, 2013

Not an ideal room. Room was located at the front of the resort so we were constanly dealing with the noise of coaches coming and going, also there was a smokers area at the front of the hotel so we had cigarette smoke wafting into our room. The room was not very soundproof and we had noise from the corridor outside our room and also from the adjoining room. Tried to change rooms but the hotel was overbooked. Pool was not heated, not a problem in summer, but a little cool in winter. Front desk staff were polite but not very helpful with directions. The hotel had a tour desk but again staff were not really very helpful.

  • Stayed: July 2013, traveled with family
    • Value
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Review collected in partnership with Accorhotels.com
1  Thank pursell_mike_c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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