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“Nice place to stay”

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Novotel Cairns Oasis Resort
Ranked #22 of 64 Hotels in Cairns
Reviewed July 17, 2013

We stayed for 4 nights. It was a nice place and very central. Would have preferred to have a room over looking the pool area as we were put overlooking the road on a lower level. Breakfast might have been nice but wasn't included. Very busy hotel. Flight attendants stay there.

Bartender at the pool bar was very attentive and a nice guy. Sitting by the pool was relaxing. Welcome drink was a good idea. Recommend it to families. Had a good stay.

Room Tip: As for pools looking over the pool area and away from the bats.
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  • Stayed: July 2013, traveled as a couple
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Thank Karen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,234 - 1,240 of 2,328 reviews

Reviewed July 17, 2013

  • Stayed: July 2013, traveled with family
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Review collected in partnership with Accorhotels.com
Thank micheal_j_cole
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed July 17, 2013 via mobile

When we arrived, just in the middle of our honeymoon, I had to personally carry our luggage because I was told nobody was available to do so. After a very rude check-in, I suddenly saw at least four workers coming out of the reception back area.
In the room we found spiders (no cleaning at least in a month) and needles!!
When I called the reception, the answer was "those are not needles, those are pins" as if that made a big difference.
Checkout was more of the same. The lady pulled back our luggage from the storage room with an attitude and making all the suitcases fall on the ground, so I decided to carry them out myself.

There are plenty of good hotels in the city. Just do not pick this one, believe me.

  • Stayed: July 2013
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2  Thank marodriguez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this reviewResponded July 18, 2013

I am sorry to learn that we did not meet your expectations during your stay. It is important that we provide our guests with a high standard of service and it is evident from your feedback that we failed to deliver on this occasion. I wish to take this opportunity to apologize for any inconvenience caused.

I am embarrassed to read that despite the training and emphasis we place on customer service that you encountered a "rude check-in". You may rest assured I discussed your feedback with the resort management team and we shall ensure your experience remains an isolated incident.

Once again we are sorry you had this experience and we hope to welcome you back to the resort in the future.

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 15, 2013

Stayed: July 2013, traveled with family
Review collected in partnership with Accorhotels.com
Thank Addy X
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed July 15, 2013

  • Stayed: July 2013, traveled solo
    • Value
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    • Cleanliness
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Review collected in partnership with Accorhotels.com
Thank Benji1628
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this reviewResponded July 16, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
An Accor traveler
Colac
2
Reviewed July 15, 2013

  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank An Accor traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed July 14, 2013

  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank JMBucko
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this reviewResponded July 17, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Novotel Cairns Oasis Resort

Address: 122 Lake St, Cairns, Queensland 4870, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Luxury Hotel in Cairns
Price Range: $121 - $216 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Cairns Oasis Resort 4*
Number of rooms: 314
Official Description (provided by the hotel):
Centrally located in the heart of Cairns the multi award winning Novotel Cairns Oasis Resort is situated on 2.5 Hectares of tropical gardens and boasts the largest lagoon style pool in the city centre, complete with its own white sandy beach and swim up pool bar. All 314 rooms offer contemporary style accommodation with a small balcony or terrace overlooking the city, gardens or pool. Facilities also include free wi fi (lobby & public areas), 24 hour in balance gym, and Massage Organic Day Spa. The hotel also offers 24 hour room service and reception. Mizuna Restaurant offers buffet breakfast daily and each evening boasts modern A la carte dining. Aqua Bar serves afternoon drinks from 12noon, lunch and light bites by the pool whilst Novo Bar opens at 5:00pm daily for pre-dinner cocktails, evening drinks or night time snack menu. The hotel is within walking distance to the Reef Casino and Reef Terminal and only one block from both the Esplanade including 'Muddy's', Cairns fun, safe playground and parkland. ... more   less 
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Also Known As:
Novotel Cairns Oasis Hotel Cairns
Oasis Cairns
Accor Cairns Oasis Hotel
Cairns Novotel
Oasis Resort Cairns
Oasis Hotel Cairns

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