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Novotel Cairns Oasis Resort
Ranked #22 of 64 Hotels in Cairns
Reviewed May 19, 2013

Was a sucker and tried it again. What a mistake. Stayed here because we were catching an early flight to Brisbane. Got to the hotel at about 7.00pm. One girl on the desk. Waited about half an hour to check in. Walked a mile to get to our room. Opened the door and nearly got knocked out by the smell. Mould, wet carpet - god knows. We tried to open the window and were confronted by bats right outside our balcony. Rang reception and said we couldn't stay there and were told to wait there and they would find us another room. Waited half an hour and then went down to reception. Was told they were still looking for another room. Waited another half hour before I told the girl to rip up the credit card imprint as we were leaving. She asked us to wait while she got her manager. Waited another 20 minutes for the manager to get off the phone. All apologies and offered to upgrade us but we had enough by then and walked out. Maybe it is because we are locals and they keep the crappy rooms for them but will NEVER go back.

Room Tip: Don't stay here!
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  • Stayed: January 2013, traveled with friends
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2  Thank ajandkeseeney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this reviewResponded May 20, 2013

I am sorry to learn that you encountered delays checking into the hotel and that the room you were allocated had a mouldy smell. Please rest assured that we enjoy welcoming Locals to the resort and we endeavour to provide all our guests with a high standard of service. Unfortunately it is evident from your comments that we failed to deliver on this occasion.

Although it is good to read that our team eventually offered you a complimentary upgrade it is evident from your feedback that by this stage it was too late. I wish to take this opportunity to apologize for any inconvenience caused.

Once again we are sorry you had this experience and we hope to welcome you back to a Novotel hotel in the future.

Yours sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,288 - 1,294 of 2,333 reviews

Reviewed May 19, 2013

booked with breakfast included. the only way to go. a perfect break at a great spot. close to cbd, shops and restaurants, and foreshore. walking distance to all. food good, staff friendly and helpful. accomodation (suite) well worth the money for 12 days.

  • Stayed: May 2013, traveled with family
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Review collected in partnership with Accorhotels.com
Thank brett_and_margie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 18, 2013

This is the fourth year we have started our holidays in Cairns and we have always stayed at Novotel Oasis as it is perfectly located close to all the great places in Cairns. The pool is tops and we spend many hours relaxing and swimming. The staff are friendly and helpful and the breakfasts are a great way to start the day. We will be back next year.

  • Stayed: May 2013, traveled with family
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Review collected in partnership with Accorhotels.com
Thank Geoffrey C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 17, 2013

The room was modern and clean. The buffet breakfasts were great and had a huge variety. We had to wait to checkin right up until 2 only to find the room we were given was musty and mouldy but a quick call to reception sent a guy from housekeeping who promptly found us another room. The rooms were a bit small for a family but were comfy. We had a room that backed onto the trees that were full of flying foxes - they weren't noisy if you kept the door closed and aircon on. I was more worried when walking in the late evening that they would go to the toilet on us. 4 y.o loved the sandy pool but it was too cold to swim in - even though it wad sunny and hot the water stayed cold. Overall a pleasant stay.

  • Stayed: May 2013
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Thank kdonBrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 17, 2013

The first room I was in had a musty damp smell in it. I thought I would sleep with the window open to clear the smell but there were no insect screens.
The mattress was so old that when I lay on the bed, I sank straight to the wooden base.
I asked to have a room change and the Receptionist was very obliging.
Unfortunately the second room had a similar mattress.
I work away and return to Cairns every three months.
It was a very uncomfortable stay and I wont stay there again

  • Stayed: May 2013, traveled solo
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Review collected in partnership with Accorhotels.com
Thank yvebyrne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 17, 2013

The hotel is in a great location to walk around and explore the Esplanade. The driver who brought us from the airport told us about the flying foxes (fruit bats) that fly out of the city every evening and back to rest every morning. We didn't realize they were right outside our hotel. The noise did not bother us when the doors were closed, they were fascinating to watch. The pool was pretty but a little cold as it is now fall in Australia. The worse part was trying to get hooked up on the internet. The computers they had available were extremely slow and if you tried their wifi in the lobby or near the business center, it was rare you could get anything accomplished. Until.... I happen to try to hook up to the wifi from near the pool bar. Here is where I had the best reception as I think I was hooked up to one of the conference rooms and few people were using this connection.

The only other complaint were a few "no see um" gnats we found here and there in our room, but really, the rooms were clean and had everything we needed.

It was a rainy time when we visited. Our trip to the Great Barrier Reef was canceled but we had a nice time. The hotel let us borrow umbrellas for our adventures walking around. Not the best place but certainly not bad and I would recommend.

  • Stayed: May 2013, traveled as a couple
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Thank dsazimm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 14, 2013

We planned a stopover in Cairns for two reasons: visit some new friends in the city and see the Great Barrier Reef. The hotel met all our needs and was an enjoyable stay. Nice location - close to restaurants and a lively downtown. Room was clean and the hotel's restaurant was nice. The pool area was very nice and even had a sand beach. It was interesting to watch the large bats in the trees along the streets - especially when they took flight at sundown.

  • Stayed: January 2013, traveled as a couple
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Thank Jim R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Cairns Oasis Resort

Address: 122 Lake St, Cairns, Queensland 4870, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Luxury Hotel in Cairns
Price Range: $109 - $212 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Cairns Oasis Resort 4*
Number of rooms: 314
Official Description (provided by the hotel):
Centrally located in the heart of Cairns the multi award winning Novotel Cairns Oasis Resort is situated on 2.5 Hectares of tropical gardens and boasts the largest lagoon style pool in the city centre, complete with its own white sandy beach and swim up pool bar. All 314 rooms offer contemporary style accommodation with a small balcony or terrace overlooking the city, gardens or pool. Facilities also include free wi fi (lobby & public areas), 24 hour in balance gym, and Massage Organic Day Spa. The hotel also offers 24 hour room service and reception. Mizuna Restaurant offers buffet breakfast daily and each evening boasts modern A la carte dining. Aqua Bar serves afternoon drinks from 12noon, lunch and light bites by the pool whilst Novo Bar opens at 5:00pm daily for pre-dinner cocktails, evening drinks or night time snack menu. The hotel is within walking distance to the Reef Casino and Reef Terminal and only one block from both the Esplanade including 'Muddy's', Cairns fun, safe playground and parkland. ... more   less 
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Also Known As:
Novotel Cairns Oasis Hotel Cairns
Oasis Cairns
Accor Cairns Oasis Hotel
Cairns Novotel
Oasis Resort Cairns
Oasis Hotel Cairns

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