We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Novotel Cairns Oasis Resort
Nearby Hotels
$106
Booking.com
View Deal
Certificate of Excellence
  • Pool
  • Restaurant
$149
$113
Expedia.com
View Deal
Certificate of Excellence
  • Pool
  • Restaurant
Coral Tree Inn(Cairns)(Great Value!)
$99
$87
Booking.com
View Deal
  • Free Wifi
  • Free Parking
$134
$101
Booking.com
View Deal
Certificate of Excellence
  • Pool
  • Restaurant
$165
$155
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Pool
Ibis Styles Cairns(Cairns)(Great Value!)
$70
Expedia.com
View Deal
  • Free Wifi
  • Free Parking
$89
$81
Expedia.com
View Deal
  • Free Wifi
  • Free Parking
Cairns Sheridan Hotel(Cairns)(Great Value!)
$123
$94
Expedia.com
View Deal
Certificate of Excellence
  • Free Parking
  • Pool
Reef Palms(Cairns)(Great Value!)
$93
$81
Travelocity
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Ingenia Holidays Cairns Coconut(Cairns)(Great Value!)
$70
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Reviews (2,450)
Filter reviews
2,450 results
Traveler rating
508
1,003
594
227
118
Traveler type
Time of year
LanguageAll languages
More languages
508
1,003
594
227
118
Show reviews that mention
All reviewsswim up bara pool view roomgreat pooltour desklarge poolbuffet breakfastpool sidetwo blockscentral locationport douglasthe great barrier reefesplanadefoxesduskcbdqueenslandtours
FilterAll languages
Updating list...
1,394 - 1,399 of 2,450 reviews
Reviewed May 9, 2013

Had a small issue upon arrival, though was sorted out quickly and was made up for by amazing staff the remainder of my stay. Met a friendly staff member in the lift who gave me some pointers for local restaurants and bars

Room was clean and serviced well

Short walk to nightlife and restaurants; I didn't have an opportunity to try the food in the hotel, but enjoyed happy hour at the bar near reception :)

  • Stayed: April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Mitch W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this reviewResponded May 14, 2013

It is great to read that you enjoyed your stay with us and that you think our staff were amazing. It is always a pleasure to receive positive feedback and I look forward to sharing your comments with the resort team.

I am also glad to learn that you found our central location was handy and you enjoyed the Happy Hour which we hold every night in Novo Bar.

We look forward to welcoming you back to Novotel in the future.

Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 6, 2013

This Novotel lives up to the brand. Well serviced and clean and has a very good location. Easy walk to all areas in central Cairns and to boat docks for reef trips etc. Awesome pool. Would recommend to anyone visiting Cairns.

  • Stayed: April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank El-Jay666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 6, 2013

stayed one night changed the room 2 times third one was the best but still had problems in all of them moldy and smelly maintenance on the grounds and the building was very poor
i was very surprise that the foyer looks so old
the pool bar had people buying drinks and the guy was closing it i thought that and other guest thought that was silly it made people leave the area and find somewhere else to go and our money if it had stayed open the guest would have stayed longer and spent more money

  • Stayed: April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
2  Thank smellyroom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this reviewResponded May 6, 2013

Thanks for your comments regarding your stay at our resort. We are sorry that you experienced a mouldy smell in the first room we checked you into. While I appreciate the inconvenience caused I am glad to learn that our team promptly found an alternative room.

While we face the challenge of being in a tropical location, we do have procedures in place that minimize the likelihood of a guest checking into a room with a mouldy smell. Following your feedback we will ensure we take the steps necessary to address the issues you encountered.

Please consider staying with us again on your next visit to Cairns.
Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 3, 2013

Had a great time close to everything staff are great nothing was any bother as we had our little girl with us good for just a few nights the only bad thing I can say was no bananas at breakfast as my little girl loves bananas

  • Stayed: April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank aliciadench
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 2, 2013

I have stayed at this hotel before and think that the service is slipping. The young man at reception really did not want to be there and that was blatantly obvious when we checked in.

The housekeeping was also not up to standard with empty bottles left in the room from the night before and tea and coffee not replenished each day.

Breakfast was below average with not enough staff employed to keep the area clean and tidy. They staff were run off their feet all the time. Made us feel sorry for them.

Also, remember this is a family resort. I am used to staying in Novotel business hotels where children are kept under control. This place was a free for all.

Mums and dads will love this place with a big Oasis pool and plenty of room for the kids to run, swim and scream. The issue is that many rooms face the pool and all you hear is the screams.

Overall, I got the impression that the resort was understaffed and this certainly showed in the service provided.

Compared to other Novotel Hotels I have stayed at this one gets a 2 out of 5

Room Tip: Good hotel for the kids.
  • Stayed: May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank GoldCoastTezza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
View more reviews