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“Good for a quick stop off.”

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Novotel Cairns Oasis Resort
Ranked #21 of 64 Hotels in Cairns
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Good for a quick stop off.”
Reviewed March 26, 2013 via mobile

Our room was clean enough some pink stains on carpet that didn't bother us.
Staff were professional and friendly.
Mixed reviews on room service. Food came quick and staff were helpful. We ordered wedges which were yum however for mains we ordered the wok and the risotto and they were both pretty fowl.
The pool was nice and big but hasn't been cleaned.
Overall I would come back for a quick stay but ild eat out.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank heidiandtash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review, March 29, 2013
Thanks for taking the time to provide valuable feedback about your recent stay.

While I am pleased to learn you were happy with the service you received and enjoyed using our large lagoon style pool, I am sorry that you found the quality of food was hit and miss. Our chefs pride themselves on cooking great dishes so I wish to apologize for not meeting these standards on this occasion.

Please rest assured we shall take the steps necessary to ensure your experience remains an isolated incident.

Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Paris, France
Level 3 Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 24, 2013

Sunny swimming pool, large with a sandy extremity! Fortunately because we cannot swim in the ocean in Cairns ! Unfortunately, very poor welcome for the food and drink at the swimming pool (does not open or close at the same schedule every day!). Only one maintenance around the pool in one week to clean the dirt on the beach beds (birds dejections) and the floor, the vegetation... 4 mistakes in the cleaning of my room (new house keeper?). No WIFI in the rooms and very difficult connection in the lobby... The personnel was perfect ! Very confortable room. Lots of birds "noise" all day around the swimming pool...

  • Stayed March 2013, traveled solo
    • Value
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    • Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank Babelllekhan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 23, 2013

Overall a great hotel, good value for money, yummy breakfast and stunning pool. Super handy location, walking dstance to all of cairns cbd and esplanade, 10 min taxi to the airport.

Service recieved was a bit mixed, sometimes very helpful and friendly other times not at all but this didn't affect our stay.
Only really negative comment is regarding the Internet, free lobby computers barely worked - constantly logging out, not loading, very slow. And it have a connection for our room was going to cost 11/hour - robbery!

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank Rubyjackson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review, March 27, 2013
While we are pleased that you felt our location and lagoon style pool are great, I am sorry to learn that the service was mixed and you had challenges with the internet connection. It is important that we offer consistently good service, so I wish to apologize for not meeting these standards on this occasion.

We have been working with a local telco to improve the speed and connectivity of the internet service since the end of last year and hope to be able to offer a much improved service soon.

Thanks for your feedback.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ravenshoe
Level 2 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 21, 2013

Had another great stay at this Hotel.Stay there often on overnite trips or weekends would recomend Oasis to everyone.Good food and Bar facilities. Rooms are spacious with great mountain or poolside views.Just a great place close to all of Central Cairns shooping,Bars and resturants.

  • Stayed March 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
2 Thank 144Kevin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle, Australia
Level 3 Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed March 19, 2013

The location of this resort was wonderful. The staff were pleasant and always ready to be of help. Breakfast was served in a pleasant restaurant location and the food was of a high quality. Overall a great experience.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank Christine A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level 4 Contributor
29 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed March 17, 2013 via mobile

We stayed here 2nights and found the staff very friendly and helpful. Very clean and tidy. Only a couple of streets away from the waterfront and shops. We stayed in a superior room and could not fault it except for the quality of the tap water. It was so bad we could not drink tea or coffee make from it. Filtered water is available in the hotel which we had in the restrurant that you could drink. We found the dinner menu had little variety but the food we ordered was very nice. We were very disappointed in the buffet breakfast. Have had much better value for the money. Parking is free next to the hotel or a small fee is payable for secure parking under the hotel

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shirley274
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Level 3 Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 17, 2013

I enjoyed my short stay at the Novotel in Cairns and enjoyed the ambience and service.
The staff are amazingly friendly and efficient and no request is a problem for them.
Although the hotel has a fine restaurant, it is also within short walking distance of a wide choice in cuisine.
It is also a short walk to the waterfront and shops.
A very enjoyable place to stay.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Magillcc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Cairns Oasis Resort

Property: Novotel Cairns Oasis Resort
Address: 122 Lake St, Cairns, Queensland 4870, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Luxury Hotel in Cairns
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Cairns Oasis Resort 4*
Number of rooms: 314
Official Description (provided by the hotel):
Centrally located in the heart of Cairns the multi award winning Novotel Cairns Oasis Resort is situated on 2.5 Hectares of tropical gardens and boasts the largest lagoon style pool in the city centre, complete with its own white sandy beach and swim up pool bar. All 314 rooms offer contemporary style accommodation with a small balcony or terrace overlooking the city, gardens or pool. Facilities also include free wi fi (lobby & public areas), 24 hour in balance gym, and Massage Organic Day Spa. The hotel also offers 24 hour room service and reception. Mizuna Restaurant offers buffet breakfast daily and each evening boasts modern A la carte dining. Aqua Bar serves afternoon drinks from 12noon, lunch and light bites by the pool whilst Novo Bar opens at 5:00pm daily for pre-dinner cocktails, evening drinks or night time snack menu. The hotel is within walking distance to the Reef Casino and Reef Terminal and only one block from both the Esplanade including 'Muddy's', Cairns fun, safe playground and parkland. ... more   less 
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Also Known As:
Novotel Cairns Oasis Hotel Cairns
Oasis Cairns
Accor Cairns Oasis Hotel
Cairns Novotel
Oasis Resort Cairns
Oasis Hotel Cairns

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