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“Great Family Accom, Great Price, Clean and friendly”

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Novotel Cairns Oasis Resort
Ranked #22 of 63 Hotels in Cairns
Reviewed February 3, 2013

Hotel, exceeded our expectations for the price. We got great service, great food. It was walking distance to everything and easy to find on the way in on the highway. Nothing was too much trouble. Thank you for looking after my family.x

Room Tip: Great value, resort style accom. Great little gym an close to everything. Loved the fact you could...
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  • Stayed: January 2013, traveled with family
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Thank MadonnaS_13_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this reviewResponded February 3, 2013

We are pleased to learn that you liked the central location of the resort when you stayed with us recently. We are also happy to discover that you found nothing was too much trouble for the Novotel team.

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,441 - 1,447 of 2,416 reviews

Reviewed February 2, 2013

What can I say? This is the second time I have stayed here, but this time I was travelling on my own and didn't have a booking. I was looked after so well and spent time in the beautiful pool/cabana/bar with a lovely drink enjoying the wait until a room was available for me. Breakfast was more than sufficient, dinner was delicious (perfectly cooked tender steak and vegies & dessert). The room was lovely with a REALLY comfortable bed and pillows, a great shower head in the bathroom, good air-conditioning and a lovely outlook from the room overlooking the pool. I believe that when travelling, if you are cheerful and polite, you get looked after nicely.....however they exceeded all expectations. Great value for money definitely.

  • Stayed: January 2013, traveled solo
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1  Thank jancali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
An Accor traveler
Brisbane, Australia
1
Reviewed February 1, 2013

  • Stayed: January 2013, traveled with friends
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1  Thank An Accor traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed February 1, 2013

Room was not cleaned to the satisfaction I expected face cloths taken and not left linen not changed toilet not cleaned but stay was good more variety with menu especially for kids like a bacon and egg roll for instance instead of having to pay for $15 - $20 breakfast

  • Stayed: January 2013, traveled with family
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Thank NatandBri99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this reviewResponded February 6, 2013

Thanks for posting feedback on Trip Advisor. We are sorry to learn that the standard of cleaning was not at our usual high standards during your stay in Cairns. I shared your feedback with our Executive Housekeeper and she will take the steps necessary to address the issues you encountered.

I am pleased to let you know that when a family is staying at a Novotel in Australia on a bed & breakfast rate the kids eat breakfast for free.

We hope you will give us the opportunity to provide a higher standard of service the next time you stay at a Novotel hotel.

Kind regards,

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Reviewed February 1, 2013

  • Stayed: January 2013, traveled with family
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Thank truel
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this reviewResponded February 3, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed January 31, 2013

I have stayed at this hotel 4 times ....... and my last trip for 9 nights on the 14th of jan 2013 was rubbish. usually the service here was good but not this time. The first issue I had was the air conditioner in the room was faulty making the room smell musty ( like a bag of worn work socks in a damp room musty) so I asked reception to be moved. At first a nice lady said she could move me the next day as the hotel was full so I agreed to wait and for the inconvenience she was moving me to a pool view room...the next morning however after I had packed up all my things and made my way to reception where a RUDE man explained that i was not in-titled to the upgrade and he would have to see about that. I explained i did not care either way and I just wanted to be moved from the smelly room. i returned from work to my new room which was a king zipper bed (without a zipper holding it together) so it kept moving apart it also had a broken castor so the 2 beds that made the king bed were different heights. i left housekeeping a note on the room maintenance form as i did not wish to move again....i ended up fixing the issue myself by placing a book under the corner of the base....... COMMON >>>BEDS ARE WHAT MAKES A HOTEL!

Granted the weather was bad but the bar was hardly ever opened and the service was AVERAGE....
the room internet was broken and SLOW when it did work..

They tried to rip me off as upon checkout there were things on my bill that were not mine (almost $75 worth)

Cairns is a 4 times a year trip for me at 2 weeks a time and until this visit i had been happy but sad to say now i will be staying somewhere else maybe mantra.
time to clean house Novotel.............get rid of RUDE INCOMPETENT staff.

Room Tip: stay somewhere else...
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  • Stayed: January 2013, traveled on business
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4  Thank michael l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 30, 2013

  • Stayed: January 2013, traveled with family
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Review collected in partnership with Easytobook.com
1  Thank Craig P
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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Additional Information about Novotel Cairns Oasis Resort

Address: 122 Lake St, Cairns, Queensland 4870, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Luxury Hotel in Cairns
Price Range: $106 - $196 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Cairns Oasis Resort 4*
Number of rooms: 314
Official Description (provided by the hotel):
Centrally located in the heart of Cairns the multi award winning Novotel Cairns Oasis Resort is situated on 2.5 Hectares of tropical gardens and boasts the largest lagoon style pool in the city centre, complete with its own white sandy beach and swim up pool bar. All 314 rooms offer contemporary style accommodation with a small balcony or terrace overlooking the city, gardens or pool. Facilities also include free wi fi (lobby & public areas), 24 hour in balance gym, and Massage Organic Day Spa. The hotel also offers 24 hour room service and reception. Mizuna Restaurant offers buffet breakfast daily and each evening boasts modern A la carte dining. Aqua Bar serves afternoon drinks from 12noon, lunch and light bites by the pool whilst Novo Bar opens at 5:00pm daily for pre-dinner cocktails, evening drinks or night time snack menu. The hotel is within walking distance to the Reef Casino and Reef Terminal and only one block from both the Esplanade including 'Muddy's', Cairns fun, safe playground and parkland. ... more   less 
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Also Known As:
Novotel Cairns Oasis Hotel Cairns
Oasis Cairns
Accor Cairns Oasis Hotel
Cairns Novotel
Oasis Resort Cairns
Oasis Hotel Cairns

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