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“Very tired”

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Rydges Plaza Cairns
Ranked #59 of 64 Hotels in Cairns
Brisbane, Australia
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Very tired”
Reviewed March 10, 2013

Dirty ceiling, tired broken plastic fittings in the bathroom. The bed seemed clean.

I was over the pool and a night club. Both were noisy.

They do have an updated TV/internet/power supply on the desk which was great for charging devices though.

  • Stayed January 2013, traveled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank lahmalo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fareid, General Manager at Rydges Plaza Cairns, responded to this review, April 6, 2013
Dear lahmalo,
Thank you for taking time to review Rydges Plaza Cairns. I would like to guarantee that overall hotel atmosphere is of the highest priority to us, and we are continuously upgrading. I have relayed on your comments to the Housekeeping team as well so they can put a greater focus on those specific areas. I am pleased to note that you enjoyed some of the updates to the rooms during your stay. Regards, Fareid
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458 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (118)
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English first
Townsville, Australia
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed March 5, 2013

I'm sitting in my room right now, contemplating how a hotel could let itself go this much? The bathroom is covered in mouldy tile grout, and honestly makes me scared the roof is going to cave in due to the condition of the bathroom. Going to call reception and ask to be moved.... I wonder if all the rooms are this dirty and unmaintained? Such a shame, ridges needs to update this hotel desperately!

Room Tip: Stay in another hotel : (
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank bree5670
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fareid, General Manager at Rydges Plaza Cairns, responded to this review, April 6, 2013
Dear bree5670,
I was extremely disappointed to read your review regarding your experience at Rydges Plaza Cairns. I have alerted the Executive Housekeeper about your cleanliness comments, and these areas will be of a central focus of the team to improve. In respect to the overall hotel, I can assure you that we are continuously upgrading, and your feedback is appreciated. Thanks, Fareid
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Travelers are raving about these Cairns hotels

Hobart, Australia
Level Contributor
150 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed February 20, 2013

Hotel located a few blocks from the beach and dining areas. Rooms basic with some older style bathrooms. Good views toward trinity inlet and the. Roof top pool on one side - other has glimpses of the bay. Breakfast was good - no scrambled eggs

Room Tip: Ask for a corner room - tempting to ask for the ones with the larger balcony's but the birds wil...
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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dean2150
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fareid, General Manager at Rydges Plaza Cairns, responded to this review, April 6, 2013
Dear Dean2150,
Thanks for taking time to leave your comments about Rydges Plaza Cairns. I am glad to hear you found the hotel satisfactory in terms of location, views, and breakfast. We hope to have you back at the hotel on your next visit to Cairns. Regards, Fareid
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Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed January 28, 2013 via mobile

The hotel was on a $99 special down from an average rate of $120/140 for a standard room. It was basic and somewhat clean there was hair on the tiles and bathtub but thankfully none I the bed. The couch was falling apart and looked fairly sad. When we plugged the phone charger into the wall where the tv was then entire wall shook. The receptionist oncheckin was very rude; no greeting, and just laughed when i asked where to park my car. However the late night receptionist was lovely. The receptionist for the morning looked hung over. The LILO bar was wonderful though and we throughly enjoyed having a few drinks up there. The location was good very central to a restaurant we were booked at. Overall it was very disappointing.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank lexif
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fareid, General Manager at Rydges Plaza Cairns, responded to this review, April 6, 2013
Dear lexif,
Thank you for your review on your stay. I assure you that customer service is of our utmost importance, and that your comments will reconfirm the level of service that needs to be provided by all staff. The front office and housekeeping teams have been made aware of your comments, and they will ensure that great service experience will be re-emphasised. On a positive note, I’m glad you enjoyed your time at LILO bar. It is truly a perfect spot for drinks and bar tapas. Regards, Fareid
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1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 24, 2013

I am currently staying here and the service is horrible. Last minute.com said room came with breakfast and it does not. Went for breakfast and was told I was not even checked in. Really I do have a room key. Breakfast was cold. Room service last night was cold. Reception were not interested. Would not even look you in the eye. Cob webs in room. I am not impressed.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank blackmore1078
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fareid T, General Manager at Rydges Plaza Cairns, responded to this review, April 6, 2013
Dear blackmore1078,
I was disappointed to read the remarks on your time at Rydges Plaza Cairns as your expectations of your stay were not met. I do apologise about the miscommunication with breakfast when you booked via lastminute.com. Since your stay, I have met with with the front desk, housekeeping and the food and beverage teams about your review, and I reaffirmed that level of service that must be met. Thanks, Fareid
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Cairns, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 16, 2013

The deal that we took suited us for the night out. We had a room, movies and buffet breakfast. The room was fine and the hotel was close to all the services that we required. Thought the bed was quite comfy and had views looking back over the city to the south.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GregRhonda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fareid T, General Manager at Rydges Plaza Cairns, responded to this review, January 28, 2013
Dear GregRhonda-Thank you for your lovely review, and I’m glad you had an enjoyable stay with us for your anniversary. I’m delighted you found the location perfect for your needs. The Rydges Dream Beds are quite a feature, and the views of Cairns are truly spectacular. We hope to welcome you back to the Rydges Plaza Cairns next time you are in town. Thanks, Fareid
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Adelaide, Australia
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 15, 2013

The location of the hotel was perfect for what we needed. It was close to shopping, restaurants, grocery stores and the water front. The pool area is very nice and the children really enjoyed themselves in the pool. Front desk staff were very helpful and always willing to suggest places or give advice about local attractions. I would be nice to have internet connection that was complimentary if booking for three or more nights. It was nice to have the wall outlet for recharging as there weren't many power points. We were there from 7th to the 12th and found the hotel to be rather quite and found no noise from local pubs or clubs. The rooms could use an update and our tv played up on us a bit and the aircon didn't help at all with the dampness/ humidity, but the room was really just a base for us to explore the area.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jodi J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fareid T, General Manager at Rydges Plaza Cairns, responded to this review, January 28, 2013
Dear Jodi J-Thank you for your kind review. Our location is truly in the heart of Cairns, and I’m glad that you and your family were able to enjoy the spots around the hotel as well as our pool. I am happy to read that the front desk team was able to assist with local attractions, and I will pass on your compliment to the manager. In respect to internet connection, half price rates are available-regardless of length of stay--when you join our complimentary Priority Guest Rewards program. We hope to see you the next time you are in Cairns. Thanks, Fareid
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Additional Information about Rydges Plaza Cairns

Property: Rydges Plaza Cairns
Address: Cnr Grafton and Spence Streets, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#31 Luxury Hotel in Cairns
Price Range (Based on Average Rates): $
Hotel Class:4 star — Rydges Plaza Cairns 4*
Number of rooms: 101
Official Description (provided by the hotel):
Modernly appointed rooms overlooking the Cairns CBD. 5 minutes walking distance from the Cairns Convention Centre, Reef Casino, dining precinct, Birch carroll and Coyle cinemas and Cairns Central shopping centre. ... more   less 
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Also Known As:
Rydges Plaza Cairns Hotel Cairns
Rydges Plaza Hotel Cairns
Cairns Rydges Plaza Hotel

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