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“Excellent location on Cairns but old style rooms”

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Rydges Plaza Cairns
Ranked #59 of 64 Hotels in Cairns
Jakarta, Indonesia
Level Contributor
150 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
“Excellent location on Cairns but old style rooms”
3 of 5 bubbles Reviewed December 28, 2012 via mobile

This hotel is the perfect choice to be on Cairn if you think only on location wise.
It is walking distance to the docks (3 blocks - where you will get the rides to snorkeling or diving), near the best restaurants (2 blocks away) and areas to shop (1 block away)
Now regarding the hotel facilities the rooms are very simple and quite old. The beds are quite old themselves and the bathroom very simple, but the price is not so expensive if you think how much you are going to save on transportation around the city.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Corbellini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fareid T, General Manager at Rydges Plaza Cairns, responded to this review, January 28, 2013
Dear Corbellini,
Thank for taking the time to leave your thoughts on your recent stay. I’m pleased you found the hotel conveniently situated in the centre of Cairns, and that you felt you saved costs on transportation because of our location. Some floors have gone through bathroom refurbishments. If you choose to stay with us again, please feel free to request one of these rooms upon booking. Kind Regards, Fareid
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450 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (116)
Date | Rating
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English first
Brisbane, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed November 19, 2012

The rooms themselves are basic and clean, would not pay anymore than $99p/n. Very comfortable beds. Serviced daily which was convenient. Staff very friendly.

Balconies are tiny - about 40cm in width. Fridge is tiny and mine was about to stop. Drain in basin needed a good dose of draino.

  • Stayed November 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Quickbeds

Helpful?
1 Thank Nomad H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fareid T, General Manager at Rydges Plaza Cairns, responded to this review, November 22, 2012
Hi Nomad - Thanks for taking the time to review. It’s great to hear you enjoyed a good night’s sleep on our ‘Dream Bed’ and thank you for the kind comments about the team. I have passed your feedback on about the minibar and basin the maintenance team here are looking into it. – Thanks Fareid
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Level Contributor
65 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed November 15, 2012 via mobile

Locations was perfect. It is close to everything. I had read noise was an issue. That is not the case on the tenth floor. It was very quiet. The view was great. The staff were friendly and helpful. If I go to Carins again I will stay there. I recommend it. Older hotel with renovated rooms.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 4375sean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fareid T, General Manager at Rydges Plaza Cairns, responded to this review, November 22, 2012
Hi 4375sean - Thanks for the pleasant review. Your comments have been passed on to the team here that I can assure are very appreciative. We hope to see you the next time you’re in the TNQ - Thanks Fareid
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Brisbane
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed November 14, 2012

This was booked for us through" MysteryFlights" We expected this hotel to be very good as it is a four star rating.
The hotel is very run down, old fashioned and needs a complete refurbish. The room we had was
old, dirty carpet with stains, air conditioner that was freezing cold and had trouble trying to turn it down (turned it off) The desk chair was black on the top from wear. The bathroom was very old fashioned with plastic towel rails (one broke it was that brittle) the shower was over the bath with dirty shower curtain. The door had been patched and painted, there was alot of rust in the bathroom and the vanity was chipped undrneath.
The hallways had a very strong musty smell. Have to pay $10.00 per day to park your vehicle in their car park (should be free for paying guests) It can also get very noises from the clubs around
Their beds and linen are very good, and the staff very helpful and friendly Great location.. This hotel would be good if they updated their furnishing & bathrooms and took it out of the 1970's.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank possum54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fareid T, General Manager at Rydges Plaza Cairns, responded to this review, November 22, 2012
Dear possum54 – Thanks for taking the time to review our hotel. I am glad that you enjoyed the incredible ‘Dream Bed’ and the staff were friendly. I am very sorry that the hotel did not meet your expectations. Your points on the room have been passed on to the housekeeping and maintenance team that are constantly working on our rooms’ aesthetics. - Thanks Fareid
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Brisbane, Australia
Level Contributor
57 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
3 of 5 bubbles Reviewed October 29, 2012

Stayed here during a recent layover from OS business trip. Hotel is in a convenient location, close to shopping and Airport and staff helpful but is in desperate need of a facelift.
The room was ok just... as was the bathroom (Small with combined shower/bath and dirty shower curtain) sink very tatty. Main room had mould on the ceiling, carpet and curtains stained. Very average!!
Meals were terrible, I arrived late evening so ordered room service for dinner, grilled fish and steamed greens, vegetables were cold and must have been sitting for ages, and fish was tasty but overcooked. Breakfast was no better, arrived 20 minutes late and was something I would expect from a backpackers hostel across the road not a Hotel, Food was again cold and toast not even cooked.
On checking out I asked for a cab and was grunted at by the receptionist she must have had a bad morning :-)
Travel extensively and would have to be one of the more disappointing Hotels i have stayed at.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Derek1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fareid T, General Manager at Rydges Plaza Cairns, responded to this review, November 22, 2012
Hi Derek1971 – It’s nice to hear you enjoyed the hotel’s location and that the staff were helpful. On the other side I am truly sorry that you did not have an enjoyable experience staying with us. I have addressed your comments regarding the room service meals with the food and beverage management team to ensure meals are consistent in quality and timing. – Thanks Fareid
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Port Macquarie, Australia
Level Contributor
71 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed October 22, 2012

Our room overlooked Gilligans which is a backpackers, so we were a bit nervous about the noise. It turned out OK, they were quiet by around midnight and it didn't disturb our sleep at all really. There is a musty smell on level 6 (not sure if it's in the whole hotel), but maybe all of Cairns is like that from the wet season. Was good walking distance to the Esplanade and restaurants. The staff there were great saving us money on parking our hire car on the street for free rather than charging us $10 per night which was good. All in all an ok stay.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank madashell47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fareid T, General Manager at Rydges Plaza Cairns, responded to this review, October 23, 2012
Hi madashell47 – Glad you enjoyed the service and that you had a good night’s sleep, I hope the comfortable dream bed assisted. I have passed your comment about level 6 to the housekeeping team here who are looking into it. Thanks for your time.

Regards,

Fareid
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Brisbane, Australia
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed October 19, 2012

Arrived at Cairns Station on the Sunlander. Wheeled my port (I’m a Queenslander) through the large Cairns Central Shopping Centre and then 2 blocks to Rydges Plaza. Oldish large clean room with balcony and view. Spotless white bed linen and towels. Room serviced daily during my 6 day stay. Walking distance to Casino, boat terminals, RSL, local bus service mall and waterfront. Enjoyed both breakfast and dinner in the Lilo Restaurant. Under $25 for taxi to Airport for return trip. Excellent service from Reception, Restaurant and Household Staff.

  • Stayed October 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Carmel K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fareid T, General Manager at Rydges Plaza Cairns, responded to this review, October 23, 2012
Hi Carmel K - I was delighted to read you enjoy staying with us; the Hotel is certainly well located and the staff attentive. It is also great to read you enjoyed your meals in Lilo Restaurant & Bar, I will be sure to pass on Chef who will be very pleased.

Regards,

Fareid
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rydges Plaza Cairns

Property: Rydges Plaza Cairns
Address: Cnr Grafton and Spence Streets, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#31 Luxury Hotel in Cairns
Price Range (Based on Average Rates): $
Hotel Class:4 star — Rydges Plaza Cairns 4*
Number of rooms: 101
Official Description (provided by the hotel):
Modernly appointed rooms overlooking the Cairns CBD. 5 minutes walking distance from the Cairns Convention Centre, Reef Casino, dining precinct, Birch carroll and Coyle cinemas and Cairns Central shopping centre. ... more   less 
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Also Known As:
Rydges Plaza Cairns Hotel Cairns
Rydges Plaza Hotel Cairns
Cairns Rydges Plaza Hotel

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