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“Great location, great price”

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BreakFree Royal Harbour Resort
Ranked #4 of 64 Hotels in Cairns
Certificate of Excellence
Ballina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great location, great price”
Reviewed May 5, 2013

Location is excellent with direct access from the hotel to the Esplanade. Room was very clean and well presented. The spa, located in the middle of the room, was excellent. Staff pleasant and helpful. All facilities were of a good standard. We enjoyed our stay.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cathy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian T, General Manager at BreakFree Royal Harbour Resort, responded to this review, May 9, 2013
Dear Cathy H,

We are very glad that you enjoyed your stay at BreakFree Royal Harbour and most grateful to you for taking the time to tell the world on TripAdvisor. We hope to see you here again one day.

Best wishes,
Brian
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638 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (139)
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Daintree, Australia
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed April 20, 2013

I stayed at breakfree for a week, and the unit had lovely views over looking the esplanade and the ocean. It is a great location - right on the esplanade with parking entry from Abbott st. Walking distance to everything.
However:
* The unit is NOT cleaned over the 7 nights you are there. So no top up of toilet paper, dishwashing liquid and no broom / mop vacuum cleaner to clean the apartment yourself. 2 sachets of dishwashing (powder) are provided but not a dishwasher...?
* The unit has a washing machine but no dryer...?
* I opened the window and it got stuck.
* The room desperately needed painted....
* The bed is on wheels...so if you sit on it, it rolls around the room.
* The cooker... is a dated, dirty tiny $10 electric grill....?
* Tiny bar fridge with almost no freezer.. (communal ice available in reception...)
* Loud - dated air conditioner but no fans...
* The stereo is old an has tape decks with no usb options.

The receptionists seemed friendly, and the room was clean. If the owners/managers replaced the old furnishings ie: the tiny electric oven & tiny bar fridge, this place would be really great. Perhaps also put locks on the bed wheels..

The spa was fantastic.

And maybe service the rooms every 3 days or provide cleaning equipment.

Room Tip: choose an ocean view. looks out over the esplanade and ocean.
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank daintreeateam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian T, General Manager at BreakFree Royal Harbour Resort, responded to this review, April 22, 2013
Dear daintreeteam,

Many thanks for your review though I was disappointed with some of your comments because we strive so hard to make all our guests enjoy their stay with us. The rate you paid does not include daily servicing but can be arranged at an additional charge. Our policy is that bookings which last for eight or more days are entitled to a free mid-stay service. If guests require extra toilet paper, coffee, tea, whatever it's simply a call to reception.

Our average length of stay is between 2 and 3 nights so we don't have much demand for larger fridges, dishwashers and clothes dryers. We do have units with these features so it's worth requesting these when making your booking if they are important to you. Such requests are always accommodated if possible but cannot be guaranteed.

The portable hot plates (which cost $75.00) are supplied as part of our kitchenette, some owners have installed ceramic cooktops. But, again most guests avail themselves of the incredible number of restaurants and food outlets that are an easy walk away.

Our hospitality category is self-serviced apartments and I am please to advise that we have just this week received our latest independent assessment where we have maintained our 4 star rating.

Best wishes,
Brian
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Australia
Level Contributor
66 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed April 10, 2013

This is an older property situated above the Esplanade's restaurants and the Night Markets. Entrance is from both Abbott St (to level 1 where there is drop-off at Reception) and through the doors next to one of the restaurants on the Esplanade. It is a 5 min walk to shops and supermarkets.

Our unit had a spa bath, and older style furnishings. The view over the Cairns harbour was lovely. The room was very quiet. Pool was acceptable.

It is value for money for what you get, but some issues:

1. 2 singles don't make a king - pushing 2 singles together to make a king can work but really depends on how they fit together. This bed didn't work as the two edges of the beds dug into us. Stick to a queen size.

2. Light from the front door entrance - this shone all night despite the wooden louvred doors put there. This really needs to be fixed with a simple strip along the bottom of the door outside.

3. Kitchenette - yes, it is a kitchenette but it still needs a knife sharpener and a spatula. Standard kitchen items need to be provided.

4. Smoke alarms - the warning sign outside the bathroom about the sensitive smoke alarms is ok but why is this the case? If the alarms are so sensitive that there is a low threshold for the alarm, then maybe this needs to be looked at.

5. Air-conditioning - this was the most annoying issue. You can only adjust temperature, not airflow strength. This is not pleasing when we sat on the couch as it blows straight onto your head and back. Really needs to be addressed.

In conclusion, we would stay here again but these issues would improve the room we stayed in.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ChrisandGardner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian T, General Manager at BreakFree Royal Harbour Resort, responded to this review, April 14, 2013
Dear ChrisandGardner,

Many thanks for your review. Your comments are appreciated and I would like to address each of them specifically:

1. We have 37 apartments and all but one have the king bed which is 2 king singles zipped together. We have received mostly good comments about our beds but I am aware that this is a subjective issue. I am investigating the installation of extra cushioning on our king beds which we will purchase if they sufficiently solve the problem of the middle ridge to which you and some other guests refer.

2. In my 21 months at BreakFree Royal Harbour not one other gusest has raised the issue of light under the door. Instead of spending many hundreds of dollars to rectify, I suggest that something could be placed next to the door (the cushions off the bed perhaps) to block the light if this is of concern.

3.As a result of your review I have placed an order for a knife sharpenner and spatular to be placed in every apartment, so thank you for this suggestion.

4. The Body Corporate has chosen to err on the side of caution and installed very sensitive smoke detectors. A wise decision when lives could be at risk.

5. The air flow direction can be adjusted so that the cold air is not blowing directly on you. It is possible for guests to adjust but a simple request during business hours would have ensured that one of our staff could have done this for you.

With regard to your description of Royal Harbour as an "older property" and your unit having "older style furnishings", I would like readers (potential guests) to know that the building was completed in 1997 and that furniture in rooms is updated regularly.

Thanks again and best wishes,

Brian
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Madison, WI
Level Contributor
107 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed April 1, 2013

The location of this hotel is fantastic. It offers free parking and great views from the higher floors. The reception area is only open from 8:00 AM until 6:00 PM and there is no maid service while you are there unless you arrange it and pay extra for it. We stayed in a one bedroom with pull out sofa and a balcony. There is a washing machine in the unit which is great. There were a few bugs in our room and the bathroom shower curtain smelled very moldy. In all fairness in a tropical location, it's hard to keep things bug and mold-free. I would recommend it for families but don't expect a four star stay.

Room Tip: If you are driving to this hotel, enter the parking on Abbott street and not on the Espelanda. The b...
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Travelinmar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian T, General Manager at BreakFree Royal Harbour Resort, responded to this review, April 3, 2013
Dear BTT65

Many thanks for your review. We do get a fairly significant proportion of our international guests who expect reception to be open 24 hours and for the rooms to be serviced daily. I am happy to clarify that we are not a "hotel" in that sense of the word. Also we do not have room service, a restaurant or mini bars in our rooms. Our hospitality category is "Self-serviced Apartments" and we are reviewed annually by an independent rating system where we currently are rated as four stars.

All our apartments have one bedroom with a king size bed which can be split into two single beds. Most rooms have a sofa bed for a third person. There is a kitchen which is fully equipped with the exception of an oven and a dishwasher and all rooms include a washing machine. The lounge room includes a flat screen TV and a DVD player for movies or music. Within meters of our front doors are many restaurants or take-away food stalls including the Food Court directly under us, so most of our guests choose to eat out.

Thanks again for your stay and your review.

Cheers
Brian
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Bradford, United Kingdom
Level Contributor
52 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed March 11, 2013

Our first time in Cairns and hopefully not our last. We loved stopping here , the view from the balcony was amazing , the bed was super comfy , and thank goodness for the washing machine . It was a real home from home.There were a few minor issues with housekeeping but nothing at all major .
If we are lucky enough to visit again we would certainly head here first , the staff on all floors were superb, and as for the location , wow !!!

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Thog01274
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian T, General Manager at BreakFree Royal Harbour Resort, responded to this review, March 30, 2013
Dear BradfordAlex
Many thanks for your review, we are always grateful to our guests who take the trouble to report positively about BreakFree Royal Harbour. We hope we will see you here again one day soon.
Cheers
Brian
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Melbourne
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed February 24, 2013

We were amazed at the size of our one bedroom apartment. With a separate bedroom and lounge we could spread out. The view from the balcony was amazing. The price was good. Only wished we had booked for longer.
The staff were very helpful.
Location wise, it was across the road from the Lagoon. The buses left from the road behind. We were spoilt for choices with eating places.
Would highly recommend

Room Tip: Request an ocean view room. You won't regret it.
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kezzad1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian T, General Manager at BreakFree Royal Harbour Resort, responded to this review, February 27, 2013
Dear Kezzad1

An excellent summary of BreakFree Royal Harbour, we are most grateful to you for taking the time to post your review.

For potential guests, the "road behind" is Abbott Street and we are located at Number 60. Reception is up the ramp at Level 1, 60 Abbott Street. This is your destination upon arrival. Car parking is also located here. The front of the building is on The Esplanade and all our rooms face the front. But the main entrance is Level 1, 60 Abbott Street - above the Night Markets.

Cheers
Brian
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Townsville, Australia
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed February 20, 2013

Stayed here for one night while in Cairns for work and had a garden view on level 3. The best thing about this motel is its location, right next to where the night markets are located, and the many restuarants and bars along the Esplanade and street behind. Quick walk to the Casino, and also the harbour, the lagoon is straight across the road which is basically the starting point of the esplanade.
Booked the room for $120 which included a slight discount with our region's Entertainment Book, and based on price in comparison with other surrounding motels this is very good value.
This motel's apartment style rooms do only get serviced every 6 days or so I believe, but the main parts of the room I found to be very clean. The layout is large and a modern meditarian type feel with the glass walled spa almost the central part of the apartment - not sure if all rooms are like this, but is a good option for couples.
Rooms classed as ocean view would have very good views, even the garden view rooms from level 4 onwards would have some descent ocean views.
It wasn't an issue for me, but the backpackers next door were a little loud at times, but when I wanted to sleep and the room was shut up, I didn't hear anything at all.
Would definitely book again next time I came up.
Good: Location, View, Rooms - Air con, bed, spa bath, verandah,

Room Tip: As usual try get as high as possible - Ocean view would be best, but high garden view are also good.
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  • Stayed February 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jono_Orman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian T, General Manager at BreakFree Royal Harbour Resort, responded to this review, February 21, 2013
Dear Jono_Orman

Thanks for taking the time to spread the good word about BreakFree Royal Harbour. We appreciate your positive feedback as well as your custom.

Best wishes,
Brian
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Additional Information about BreakFree Royal Harbour Resort

Property: BreakFree Royal Harbour Resort
Address: 73 - 75 The Esplanade | Cars enter at 60 Abbott Street (Level 1), Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Fitness Center with Gym / Workout Room Free Parking Kitchenette Swimming Pool
Hotel Style:
#1 Top resorts Hotel in Cairns
#3 Luxury Hotel in Cairns
#10 Romantic Hotel in Cairns
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BreakFree Royal Harbour Resort 4*
Number of rooms: 36
Official Description (provided by the hotel):
Cairns is the primary gateway to the Great Barrier Reef, Daintree Rainforest and Tropical North Queensland's outback. From a great waterfront location overlooking Trinity Bay and the spectacular Cairns Lagoon, BreakFree Royal Harbour is perfectly positioned for guests to enjoy the best of this vibrant tropical city. The resort is within walking distance of Cairns CBD and the bustling hub of the Esplanade's restaurants and cafes. The famous Cairns Night Markets are on the hotel's doorstep and the Reef Casino is nearby. BreakFree Royal Harbour offers self-contained one bedroom garden spas with a private courtyard and one bedroom ocean view spa apartments with a private balcony all including kitchenettes, laundry facilities, spa, air conditioning, internet access, ironing facilities, hair dryer, digital TV and a VHS/DVD player. From the level two pool deck, guests can enjoy views of the ocean, Cairns Lagoon and the passing parade of marine vessels heading out to the Great Barrier Reef. Guests can enjoy recreational facilities including a swimming pool with sun deck and shade, gymnasium and BBQ facilities. Cairns is a city of many moods. The crisp clear air of its mornings, the tropical warmth of its days, as well as balmy nights lit by the moon shining over Trinity Bay offer an unmatched appeal and BreakFree Royal Harbour is the place to enjoy it. Please note: For guests arriving by car, including taxi, please arrive at our rear entrance where Reception and car parking is located - Level 1, 60 Abbott Street. This is above the Night Markets. ... more   less 
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Also Known As:
Breakfree Royal Harbour Hotel Cairns
Breakfree Royal Harbour Cairns

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