We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Modern Luxury in Cairns” 5 of 5 bubbles
Review of Shangri-La Hotel, The Marina, Cairns

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Shangri-La Hotel, The Marina, Cairns
Ranked #9 of 65 Hotels in Cairns
Certificate of Excellence
Chicago
Level Contributor
28 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Modern Luxury in Cairns”
5 of 5 bubbles Reviewed April 1, 2010

I loved the groovy modern lobby of the hotel and the quiet comfort of my bay-view room. The little triangular balcony was a great place to sit and watch the sun go down with a glass of wine after a day of touristing at the great barrier reef or kuranda rain forest. I got a great deal on the room -- stay 2 nights, get the third night free. I took advantage of the large soaking tub and the free internet access, which I found to be the exception for hotels in Australia and New Zealand, and which I heartily appreciated.

The location couldn't be more perfect. Right along the marina, it's literally across the street from the Reef Fleet terminal where the boats leave for day drips to the reef. The bottom floor of the hotel connects to a shopping center, and all along the harbour are probably a dozen open-air restaurants, mostly seafood, but there were options to suit any taste, and with a great view and some good people-watching. The hotel is downright huge, and contained a pretty impressive pool atrium with tropical foliage and its own bar. There was also an atrium with sort of a rainforesty garden.

The Shangri-La in Cairns was a very cool, comfortable place to stay, and if I'm ever lucky enough to visit Cairns again, I would choose it again in a heartbeat!

  • Stayed March 2010, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank WanderingSusan123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

2,385 reviews from our community

Traveler rating
    1,078
    804
    323
    112
    68
See reviews for
427
1,210
134
285
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (614)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Australia
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed March 31, 2010

The hotel was amazing. Will be using it all the time when in cairns. Rooms are as i expect ( CLEAN) ! Great view of the waterways and city. Staff very help full , Great buffet breaky

  • Stayed March 2010, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank jorrz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed March 29, 2010

I was traveling alone and decided to stay in an area in walking distance to everything so I wouldn't be bored. The hotel is in a great location. I made sure to stay at a top quality hotel because my experience has been (when traveling internationally) that what the hotel might rate 4 stars, I would rate a low 3 stars. The Shangri-La has a wonderful reputation. I was in a regular room. I quickly saw a ton of ants invading my bathroom. I called and someone with a can of Raid was sent within 5 minutes. Because of my allergies, I couldn't stay in a room that now smelled like chemicals. The hotel staff quickly moved me and upgraded me to an ocean view room. However, there were ants in that room too. I didn't bother to call because the ants are just typical of the climate. What I do have issue with is the bathroom. It was horrible. It needed updating. The towels were very rough and low quality. I didnt want to be one of those complaining Americans so I just left it alone. I did write a bad review and the manager wrote me a letter apologizing. If I were to stay again, I would definitely upgrade to the highest quality room. However, I doubt I would stay there again. I would recommend with caution if you are nitpicky.

  • Stayed August 2009, traveled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank AD2265
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Level Contributor
169 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
5 of 5 bubbles Reviewed March 26, 2010

Currently staying at the Shangri-La at Cairns and it has been a really pleasurable experience. We arrived early, with transfer from the airport being arranged at our request by the hotel, and experienced a very friendly greeting by the guy collecting our baggage and by reception. It is amazing how this initial positive experience puts you in a good frame of mind.
We are staying in a Horizon Club room and we were shown up to the Horizon Club lounge - and our room was available about 5 minutes later - not expected but we were grateful to get into our room early. One of the great assets of this hotel and the Horizon Club, is Maria - who was lovely, extremely friendly and helpful and made a great restaurant recomendation (Tamarind) and arranged a booking for us.
The Horizon Club rooms are very comfortable with great views over the marina. As the weather was wet, we were not troubled by any noise at night. Beds, as others have mentioned, are very very good.
Drinks and canapes in the Lounge before dinner were good - with a wide selection of food. Whilst in the lounge, housekeeping somehow managed to provide a turn down service in our room , which was welcome.
When we arrived at Tamarind restaurant, we had a great table, and were looked after very well there - very tasty, beautifully prepared asia food.
Excellent selection for breakfast in the Horizon Club - but it was busy and they needed more staff on.
Overall we have loved staying at the Shangri-La - every interaction with staff has been warm and positive - highly recommended.

  • Stayed March 2010, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank CassGeorge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portsmouth, United Kingdom
Level Contributor
127 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 bubbles Reviewed March 23, 2010

Really enjoyed staying here.

Large rooms with great views of harbour or marina. There is an outdoor pool and sun area.

Not much going on in Cairns other than the usual trips. Found the barrier reef and Kuranda dissappointing but the Cape Tribulation trip fair value (mainly down to the knowledgeable guide). Beware that local trips to barrier reef can get cancelled so safer to book from Port Douglas.

Bars and restaurant at the back of the hotel complex worth a visit.

  • Stayed March 2010, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank OldP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Wales, United Kingdom
Level Contributor
127 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 bubbles Reviewed March 20, 2010

Northern Queensland is very hot and humid at this time of the year but obviously a visit to the Great Barrier Reef cannot be missed. If you can afford it go on a cruise from Cairns to Townsville for 4 days. If not Cairns is great for short reef trips.
We stayed at the Shangri La. This group has a v good reputation. However Australian employees at this hotel have not been on the programme. Our initial problems were rapidly sorted by the duty manager but there should not have been any problems. This is not a purpose built Shangri La and would have come with the existing staff-which shows. I doubt this one will stay in the Shangri La group for long. Dont misunderstand this still a good hotel its just not a Shangri La

  • Stayed March 2010, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank windsurfer9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed March 15, 2010

W stayed here recently, and were upgraded from a Marina View room to the Horizon Club....Wow. The staff were great, especially the tour desk who were a great help not only in booking tours but also advice on resturants etc in cairns.
The rooms were fantastic as were the views and the hotel's facilities were above what we were expecting.
Definitely a must if you are going to Cairns, and we will surely be back!

  • Stayed March 2010, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank KazCam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RugbyRob, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review, March 19, 2010
Thank you to the writer for these fabulous comments and also for recognising the efforts of the team at the tour desk. Delighted that these guests had the opportunity to sample some of the city’s many excellent restaurant and bars, the pick of which I should add are all within the Pier Marina precinct.

Thrilled that our Horizon Club also exceeded expectations.

Rob Weeden
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Cairns hotels
0.2 mi away
Pullman Reef Hotel Casino
0.2 mi away
Hilton Cairns
Hilton Cairns
#6 of 65 in Cairns
4.0 of 5 bubbles 2,089 reviews
0.3 mi away
Pullman Cairns International
Show Prices
Show Prices
Show Prices
0.5 mi away
DoubleTree by Hilton Hotel Cairns
0.4 mi away
Novotel Cairns Oasis Resort
4.0 mi away
Cairns Coconut Holiday Resort
Show Prices
Show Prices
Show Prices

Been to Shangri-La Hotel, The Marina, Cairns? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Shangri-La Hotel, The Marina, Cairns

Property: Shangri-La Hotel, The Marina, Cairns
Address: Pierpoint Rd, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Cairns
#8 Luxury Hotel in Cairns
#8 Romantic Hotel in Cairns
#11 Family Hotel in Cairns
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel, The Marina, Cairns 5*
Number of rooms: 255
Official Description (provided by the hotel):
Ideally located in the heart of Cairns, the Shangri-La Hotel overlooks Marlin Marina, Trinity Bay and the lush green mountains of Cairns.The hotel is just ten minutes' drive from Cairns International Airport, and a short stroll to the Esplanade Lagoon and Cairns' premier dining precinct. The hotel offers airy, modern accommodations with elegant furniture and spectacular views. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Shangri-La Hotels and Resorts, Orbitz, Cheap Tickets, Agoda, Priceline and Jetsetter so you can book your Shangri-La Hotel, The Marina, Cairns reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La Hotel, The Marina, Cairns Hotel Cairns

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing