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“Wonderful!”

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Shangri-La Hotel, The Marina, Cairns
Ranked #9 of 64 Hotels in Cairns
Certificate of Excellence
Tampa, FL
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Wonderful!”
Reviewed October 8, 2009

This was a wonderful hotel with an awesome location. If you don't want to pay to upgrade to the marina view, ask for a pool view. It was still very nice and relaxing!

  • Stayed September 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MrsErwin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RugbyRob, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review, November 1, 2009
You know we stayed in one of our Garden view rooms this past weekend. The kids fed the birds in the morning, chased butterflies and had quick access to the gardens and pool – highly recommended.

Many thanks for the comments and delighted the writer had a wonderful stay.

Rob Weeden
General Manager.
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Las Vegas, Nevada
Level 6 Contributor
169 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
Reviewed October 7, 2009

This is a very nice hotel. The rooms were huge in comparison to other 5-star hotels we stayed at. However, the biggest selling point of this hotel is the location. It is unbeatable. It is right on the pier where all the tourist boats leave. Hundreds of restaurants, stores, and clubs are within 5 minutes or less walk. The hotel offered free parking and free internet use. The beds and pillows were extremely comfortable. The only issue that I had was with the location. It was a bit noisy, outside. There were no windows, just a door to the balcony. If you leave the door open, you cannot sleep. The air conditioner was quiet.

  • Stayed October 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Eugene K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RugbyRob, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review, November 1, 2009
Location, location, location. It’s a theme with our comments and we really are blessed with a terrific location which saves our guests time and money and stunning views over the Marina and Trinity Bay.

A small travel tip about the balcony doors and air-conditioning. As mould and damp can be an issue in the tropics the air-conditioning will disengage when the doors are open allowing the outside humidity inside. Humidity and cool air are not good bedfellows.

Many thanks for the constructive comments and delighted the writer enjoyed their Australian holiday.

Rob Weeden
General Manager.
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Australia
Level 3 Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed October 3, 2009

This is a great hotel - we were actually sad to leave it. Cairns is not the most exciting city in the world so it was wonderful to have somewhere nice to come back to where we felt comfortable.
The location is perfect, especially if you are going out with any of the dive boats - we simply walked 2 minutes down to the marina after our free buffet breakfast and hopped on the boat out to the reef.
The rooms are a decent size - not the most fancy appliances; a small TV - but this is all made up for by the great balcony and proximity to the marina and nice boardwalks.
It's certainly an interesting layout - most likely designed to optimize the views from each room - though it can be a long walk to your room; almost like a labyrinth!
Buffet breakfast was good - and it's great to have coffee in a big mug rather than the tiny cup that most hotels have.
It's also a quiet hotel after 10pm with the most comfortable bed of any hotel I've been to.

  • Stayed October 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank AussieTravelsAround
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RugbyRob, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review, October 4, 2009
Thank you so much to the author for the balanced and helpful review. Our restaurant ‘North’ overlooking the Marina is a terrific way to start the day, our buffet is one of the best value offerings in the city and as has been highlighted previously only 50m from the Reef Fleet Terminal.

Cairns has over 500 tours on offer on any given day so please do make contact with our tour desk in the lobby to discuss your adventure needs, we will find something to entertain you.

Rob Weeden
General Manager.
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Los Angeles, California
Level 6 Contributor
35 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 168 helpful votes
Reviewed September 29, 2009

The saying you get what you pay for is true at this hotel. This is a nice property with nice staff and an awesome location! The rooms were decent sized as was the bathroom. I really liked the balcony and wished we had more time to spend outside, if you have time try to have at least one breakfast outside :)

The pool area was nice, although on one of the days our group of 4 girls was not able to get chairs next to each other. The weird thing is you have to go order your food & drinks at the bar area and they give you a number and deliver the food to you. Seems like an upscale hotel should be able to come to you and take your ordering while you are relaxing poolside. The drinks are delicious, but about $15 each. But hey you are on vacation so splurge a little bit :) The pool menu is also a limited on food items. Lastly the water temperature at the pool is a little chilly and the water temperature in the jacuzzi area would never get past luke warm.

We booked 2 excursions thru the concierge desk and they were nice & professional. Like I mentioned earlier all the staff was always very friendly. On one of the days when we got back from our white water rafting excursion one of the staff members were at the door to greet us as well as take away our wet towels.

  • Stayed September 2009, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank bebe624
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RugbyRob, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review, October 4, 2009
Well we do have to concur with the writer – you do get what you pay for in the long run. We like to believe that we offer great value for money and while not the cheapest do offer some terrific packages and benefits – for example free internet, a location that saves travel costs, larger than average guestrooms, linen that is changed daily and branded amenities to name a few.

As highlighted by the writer our rooms are 40 metres square and every guest room has a balcony. My tip is to enjoy a chilled bottle of Sauvignon Blanc on the balcony and watch the Marina and city close down the afternoon and ready itself for evening. We have a terrific vantage point.

The pool and pool bar is a hive of activity and extremely popular. We do offer table (deck chair) service and can only assume the service team were unbelievably busy when you ordered. Please accept my sincere apologies and I do hope we can be indulged on this occasion.

Not sure what happened with the pool temperature. Yesterday (04 October) was 24ºC.

Great review and thank you again to the author for referencing the team.

Rob Weeden
General Manager.
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Dallas, TX
Level 3 Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed September 27, 2009

We recently spent 4 nights in a Horizon Club room at Shangri-La in Cairns. This was our first stop on a 3-week trip to Australia and the hotel provided a convenient, restful, pleasant location to adjust to the time change from the US. Staff in all areas of the hotel provided personal and efficient service … always greeted by smiles and our names.

We booked the Horizon room via a “Holiday on the Horizon” special offer. I would book the Horizon floor even without a special tariff. The extra space was welcome, the balcony provided great vistas, and access to the Horizon Club provided an early evening respite (appetizers and wine were sufficient for dinner on several evenings).

Yes, the hallways are LONG and we were at the END of the building – chalked up the treks to a workout and the hallway was not a real nuisance.

A HUGE benefit of the Horizon room was the inclusion of breakfast. In lieu of the “cold breakfast” available in the Horizon Club, we opted for the FULL, complimentay buffet in the hotel restaurant, complete with an outdoor table with a marina view – a WONDERFUL way to start the day!

The tour desk was helpful in providing tour options via e-mail prior to our visit. We booked one tour with the hotel and it was billed directly to our room.

The location next to the Reef Terminal is super-convenient and the central part of town is a quick stroll from the hotel.

Cairns is a laid-back coastal tourist town … the Shangri-La is not opulent, but it is certainly at the top of the list of Cairns lodging.

We will certainly recommend the property to anyone travelling to Cairns.

  • Stayed September 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank old3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RugbyRob, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review, September 27, 2009
Great to hear from another satisfied guest – thank you to the writer for the kind words.

Our Horizon Club and Suite accommodation is a popular topic amongst our reviewers. The accommodation is the premium product in our city and coupled with the views over the Marlin Marina and Trinity Inlet……ok well we thing it’s magic.

The Horizon Club and the writer notes also offers complimentary breakfast either in the exclusive lounge or buffet breakfast at our ‘North’ Restaurant, refreshments throughout the day in the lounge, free internet and probably the most social and popular with our Club Floor guests – complimentary cocktails and canapés from 5-7pm.

Javier and James look forward to welcoming you to the Horizon Club Lounge.

Rob Weeden
General Manager
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Washington DC, District of Columbia
Level 3 Contributor
19 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 15, 2009

Location is fantastic, just right next to the Reef Terminal. Clean room and nice bed. Tour desk was just perfect. Free internet, both via cable and wi-fi. On the other hand, mini-bar restocking did not happen every day. Breakfast wasn't really that great. Room could use renovation: bathroom seemed a little dated, in-room safe works only with a card (not a code like most hotels) and no flat-screen TV you would expect in a 5-star hotel. Swimming pool could also use some maintenance works. Overall a good hotel, but could definitely do better.

  • Stayed August 2009, traveled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DDBSB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RugbyRob, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review, September 24, 2009
Thank you to the writer for taking the time to write this review. Being blessed with such a fabulous location not only provides our guests the best views in the city of the Marina and Trinity Inlet but also saves time and money being within 100 metres of the city’s premier dining and bar precinct and Reef Fleet terminal. I can also confirm that we are the only luxury hotel to our knowledge that provides a complimentary internet service for our guests.

I promise to look into the minibar and breakfast issues and do hope that we can be indulged on this occasion. Our breakfast is one of the most extensive in Cairns and also outstanding value for money and can only offer that perhaps the writes breakfast co-incided with peak hour between 0800 and 0830 when replenishment may have fallen behind slightly.

Flat screen Televisions are on their way for the standard rooms and have already been placed in the suite and Horizon Club accommodation! Televisions an expensive investment and we put our people first this year.

Our pool is one of the largest in the city and certainly more typical of a resort property than a hotel so in that respect we are again fortunate. The lounges are very high quality and our deck has only just been repainted. I’ll have a look and see what we can find.

Rob Weeden
General Manager.
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Rome
Level 3 Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed September 13, 2009

... this is the best hotel in Cairns. Large rooms, fantastic service, great food (fantastic breakfast choice). The location, right next to the waterside, is ideal for boat trips to the Great Barrier Reef. My only (minor) criticism: the floorplan is a bit confusing and we were lost a couple of times (though immediately helped out by very helpful staff).

  • Stayed July 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RomeRomes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RugbyRob, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review, September 24, 2009
Thank you to the reviewer for the lovely comments and also for referencing the efforts of our team who really do try very hard to deliver our own special brand of Shangri-La hospitality.

Our floorplan or footprint is triangular and was designed to minimise the height of the building while leveraging the outstanding views across the Marina and Trinity Inlet. Fortunately being triangular if a wrong turn is made you will end up where you started. Seriously though we here your comments and others and have additional signage being printed that will assist greatly – good point, thank you.

Rob Weeden
General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel, The Marina, Cairns

Property: Shangri-La Hotel, The Marina, Cairns
Address: Pierpoint Rd, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Cairns
#8 Romantic Hotel in Cairns
#8 Luxury Hotel in Cairns
#11 Family Hotel in Cairns
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel, The Marina, Cairns 5*
Number of rooms: 255
Official Description (provided by the hotel):
Ideally located in the heart of Cairns, the Shangri-La Hotel overlooks Marlin Marina, Trinity Bay and the lush green mountains of Cairns.The hotel is just ten minutes' drive from Cairns International Airport, and a short stroll to the Esplanade Lagoon and Cairns' premier dining precinct. The hotel offers airy, modern accommodations with elegant furniture and spectacular views. ... more   less 
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