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Shangri-La Hotel, The Marina, Cairns
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Reviews (2,753)
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1,492 - 1,497 of 2,753 reviews
Reviewed February 10, 2014

(second visit, first review)
For a Shangri-La resorts this is not on the top of the list when it comes to features but a great Hotel in Cairns. We had a executive 1 bedroom room which was massive and modern (did require some maintenance) The view from the room was spectacular as it looked over the marina, water and mountains. I have stayed in many Cairns Hotels and this hotel as the best outlook.
The Hotel restaurant was great the food was fantastic and the service was great. The pool is good but not a typical Shangri-La resort style pool.
The breakfast in the executive lounge was minimal but ok.
There are many restaurants on the pier to choose from so you do not have to wonder to far.
Overall a pleasant stay with an outstanding outlook.

  • Stayed: January 2014, traveled as a couple
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Thank Scott P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 10, 2014

Poor cleanliness, hair on bed on arrival. Bird and lizard droppings on balcony and balcony furniture. Bathroom ceiling started dripping rusty water on second night. Shower floor tiles old and worn, cutting or scratching bottom of feet. Shower very old and water suddenly runs too hot or too cold. No complimentary bottled water.

  • Stayed: February 2014, traveled as a couple
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Review collected in partnership with shangri-la.com
1  Thank Duckoid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 9, 2014

We upgraded from a regular room to a club room for a $70 per night upgrade. it was an excellent value. Full breakfast, evening canapes that were more like having a dinner and wine/alcohol. Bottled water to go. Australia is expensive to this was a money saver in the end. Location and marina views were perfect. Staff was very helpful. Nicely located adjacent to a small shopping mall. Excellent fitness center.

Room Tip: The upgrade to club level was worth the money.
  • Stayed: January 2014, traveled as a couple
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Thank fabutvlagt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 9, 2014

Great Hotel, huge, but wonderful. Great pool area, room large and spacious, fabulous sea views with good balcony from our room, excellent breakfast. Lovely little restaurants around base of hotel, Italian was wonderful. Great base to go out to Barrier Reef with Reef Magic, as in harbour area. Recommend helicopter flights based nearby. Wish we had stayed longer than the twelve days. Great place to stay, would definitely return here but for longer, so much to do. Go on Kurunda Railway well worth the trip.

Stayed: September 2013, traveled as a couple
Thank Thelma J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 27, 2014

We had a wonderful stay at the Shangri-La Cairns....The venue is pefect and the staff are friendly & welcoming. If you get the opportunity, book into the Horizon Club Rooms, spectacular views over the Marina, Harbour & Mountains which change minute by minute! Breakfast was great in the Horizon Club as was the evening Canopes & Drinks which add good value to the rooms. We loved the large pool area & swam each day even when it was raining. Having stayed at another Shangri-La Hotel earlier in the year & had a wonderful experience we felt it worth trying Cairns & we were not left dissapointed. We will be returning & staying again in the future.

  • Stayed: January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with shangri-la.com
Thank Mark D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this reviewResponded February 9, 2014

Dear Mark D,

Thank you for your review, and I appreciate your great comments about your stay. I am just disappointed the weather wasnt all that good while you were here. Thanks again.

Best Regards

Nic ODonnell - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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