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Shangri-La Hotel, The Marina, Cairns
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Reviews (2,756)
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1,561 - 1,566 of 2,756 reviews
Reviewed November 18, 2013

My partner myself and my 23 year old daughter stayed her for 4 nights, It was fantastic we had a suite with beautiful views of the marina very large everything we could have asked for staff great always helpful and polite. We had the club privileges with breakfast and alcoholic drinks and nibbles served in the horizon lounge. The hotel is having a re fit next year which will be great as it certainly needs it. Cant wait to go back after this is done. great value.

  • Stayed: November 2013, traveled with family
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Thank Karen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 17, 2013

My wife and i have visited the Shangri- La hotel numerous times over the last six years and we have found it every time to be the best value for money, the service has been excellent in all areas and its staff the most helpful,capable and friendly. Highly recomment the Hotel to anyone who visits Cairns for bussines or plessure to try it you will not be dissapointed.

  • Stayed: November 2013, traveled as a couple
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Review collected in partnership with shangri-la.com
Thank Louis R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 17, 2013

Desperate for a break, we jetted off to Cairns for a long weekend and booked at the Shangri-La. Best decision of 2013. The hotel was so well located and the staff and service were fantastic. Our room was comfortable and close to the pool. The staff were lovely, always friendly and ready with a warm greeting. The pool area was perfect for relaxing on the lounges, battling it out on the table tennis table or enjoying a drink in the sun. The breakfast/restaurant was located overlooking the marina which was an incredible way to start everyday. Would definitely recommend and I hope it's not too long before we get a chance to stay here again.

Room Tip: We had a room near the pool but never heard a sound, no shouting, pumps or anything. Perfect.
  • Stayed: November 2013, traveled as a couple
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Thank Blankets
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 16, 2013

The staff and service were impeccable. For a Shangri-La King room (and the price we paid for it), I expected a far more superior looking room. It was very clean, but looked old, tired and very average looking. We expected a room with a view (originally requested water views, then changed our room-type and were told we would be 'overlooking' beautiful gardens). The room opened out onto a small patio, then a footpath, then a high walled garden that blocked views of EVERYTHING! Breakfast was a magic buffet! Location is perfect for walking to the city, catching a boat to the islands, activities on the esplanade (we even walked back from the Civic Theatre). As I said, the staff were very helpful, however for the price we paid, I would not stay here again.

  • Stayed: November 2013, traveled as a couple
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Review collected in partnership with shangri-la.com
Thank Grace N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 16, 2013

Within walking distance to everything. The Hotel Staff always goes above and beyond to make your stay enjoyable. A very relaxing place to stay. We had a eonderful view of the mountains and harbour. Its well worth the extra to stay here.


  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with shangri-la.com
Thank R E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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