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“Perfect location”

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Shangri-La Hotel, The Marina, Cairns
Ranked #8 of 64 Hotels in Cairns
Certificate of Excellence
Sydney, Australia
Level 5 Contributor
62 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Perfect location”
Reviewed September 29, 2013 via mobile

We stayed at the Shangri La for 2 nights and really enjoyed it. The hotel is located right near the swimming lagoon and the boardwalk where there are some really nice restaurants. We had a double Queen Marina View room. It wasn't a huge room but absolutely fine for the four of us. The best part about the room was the stunning view out over the marina and the sea. The room was clean and we found the service at the hotel very good. The hotel also has a very nice pool which my kids really enjoyed. I would recommend this hotel if you're in Cairns for a short stay and want easy access to everything, particularly if you're going out on the reef as the reef terminal is 2 mins walk from the hotel.

Stayed September 2013, traveled with family
Helpful?
Thank Alison d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (644)
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Sydney
Level 5 Contributor
40 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed September 28, 2013

My wife, our teenage daughter and I stayed in a one bedroom suite with a wrapped around balcony of the Marina for seven nights. We arrived on a Sat night and check in was efficient but we had to carried our baggages to look for our room which was displayed on a map provided by the reception. It was a bit hard to find. The room was very good size with separate living area and bedroom. 2 flat screen TVs in each area. Our daughter has a single bed already set up in the living room which became her private quarter. We could hear music playing but we were tired and soon fell asleep.

In the morning we were greeted with the most beautiful view of the Marina. We spent a lot of time relaxing on the balcony, watching all the boat going to the reef. It was interesting to watch how the boats were manoeuvre in and out of their tight spots. We watched the workers loading up the boats and the coast guards starting work as well as excited tourists getting on the boats. My wife spent time watching the pelicans flying across in impressive formation. The birds come to sit with us on the balcony too. Very relaxing. We even watched a firework display one night. Priceless!

We has breakfast and evening drinks at the Horizon Club. The staff are always helpful and friendly.

The location to the marina made life easier for us who were mainly in Cairns for the Reef Tours which mostly started checking in at 7:30 to 8am. We could still had time for breakfast before a 5 min stroll to the marina. We also use the tour desk to book one of our reef tour for the next day.

There are very good restaurants nearby and a good gym which my wife went for her pump and spin classes.

We were granted late check out at 1pm and were given access to the early arrival lounge and the horizon club before catching a late flight. Thank you Min and your staff for your great hospitality throughout our stay.

Room Tip: Horizon Club and room with view of the Marina
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OZMIK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level 6 Contributor
105 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed September 27, 2013

it is one of the best locations right on the waterfront and just a 100 meters from the terminal where all the boats leave for the reef. Plenty of really good eateries along the foreshore and very easy to walk to everything in Cairns. The rooms were clean and mid sized, with a couch and a balcony. Our room was facing inland and we found not having a waterview was just fine. The resort itself was a little tired, but had eveything we needed for a weekend stay and a visit to the reef. The pool was a great size and plenty of cushioned lounges to laze around on.

It was just an excellent place to relax and take a weekend out. The staff were very friendly and really helpful in everything we needed for a short stay. I would definately return and the price for what we got was just excellent.

Room Tip: It would be worth booking a room with a harbour view, but teh inland view was just fine, if you are...
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  • Stayed September 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Adrian_ace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Camberwell, Australia
Level 6 Contributor
239 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed September 27, 2013

We found our room to be everything we expected. The pool was fabulous, but so was the weather. When we got off the boat from Green Island the first thing we saw was this hotel and it looked enormous. Despite the size every one of the staff, particularly the 'operator', was fantastic and did everything to make our stay s good as it could be.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Gingermegs55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mapua
Level 3 Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 26, 2013

Situated at the Marina and handy for restaurants and bars and an easy stroll into town. The rooms were a bit tired and in need of a revamp although the beds were very comfortable. The bathrooms feel very dated but everything was functional and clean. There was an outside eating area around the pool area and was used for large group functions in the evenings. We had to walk through this to get to the lifts which was a bit off putting but this was just on our floor. The staff were all super friendly and helpful. I would definitely stay here again but would make sure I was not on the floor with the pool!

Room Tip: Ask for a marina view and make sure it is not on the same floor as the pool.
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  • Stayed September 2013, traveled as a couple
    • Value
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Helpful?
Thank Bedfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tokyo, Japan
Level 4 Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed September 26, 2013

We paid for a view of harbor and technically we saw a sliver, but mostly a view of the parking lot. My husband updated us which pissed me off, but I let it go because it was a vacation. The club room was ok, but they posted a closing time of 8:30 pm and it closed before 8 every night. Again, annoying. We stayed at the Shangri-la in Sydney also and will not be staying at this chain again. PS: room was over the bar-Really?

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tiggerunner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 25, 2013

We found the room we stayed in to be nicely fitted. The Shangri-La occupies an older building (like the hilton) and has undergone several brand changes over the years. It is well positioned as far as dining and entertainment is concerned. However, it can be a bit of a maze trying to find your room after dinner and if it is a weekend the bars below are a bit noisy too. The staff are attentive and the breakfast buffet is top shelf. Good water views from the top of the north-east corner - we could see right along the esplanade to the airport.

Room Tip: Water views away from the nightclubs
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  • Stayed November 2012, traveled as a couple
    • Value
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Helpful?
Thank 90210MC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel, The Marina, Cairns

Property: Shangri-La Hotel, The Marina, Cairns
Address: Pierpoint Rd, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Cairns
#7 Luxury Hotel in Cairns
#8 Romantic Hotel in Cairns
#11 Family Hotel in Cairns
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel, The Marina, Cairns 5*
Number of rooms: 255
Official Description (provided by the hotel):
Ideally located in the heart of Cairns, the Shangri-La Hotel overlooks Marlin Marina, Trinity Bay and the lush green mountains of Cairns.The hotel is just ten minutes' drive from Cairns International Airport, and a short stroll to the Esplanade Lagoon and Cairns' premier dining precinct. The hotel offers airy, modern accommodations with elegant furniture and spectacular views. ... more   less 
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Also Known As:
Shangri-La Hotel, The Marina, Cairns Hotel Cairns

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