The room was huge with a queen size bed & another single bed -more than adequate for my wife & myself. The complimentary wi-fi was fast. Like other Shangri-La's, they provide bedroom slippers & tooth brush,but you have to ask for them. Being a Golden Circle member,the fruit platter was a nice gesture - maybe the hotel will consider complimentary breakfast too. I think you should allow the guest to take the towels from the room when they go to the reef instead of renting it out.
Location-wise, the hotel is directly opposite the Reef Fleet Terminal,where all the cairns reef tour operators are based. Even if you haven't booked a tour beforehand, you can just go the terminal & buy a tour. If you go straight down the road, you will reach the shopping centre - not much there.Better to turn right & go to the esplanade - lots of restaurants,pubs. The night market has a Chinese flavour to it - cheap food,shops,massage.More