We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Position plus”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Shangri-La Hotel, The Marina, Cairns
Ranked #8 of 64 Hotels in Cairns
Certificate of Excellence
sydney
Level Contributor
65 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Position plus”
Reviewed January 18, 2013

I booked direct with the hotel on phone. We stayed three nights from Jan 8th.
The lady who handled my reservation was fantastic ( deep apologies as I didn't remember her name).
She recommended the one bedroom king suite with Horizon Club.
This accommodated hubby, myself and 16 year old son. We had a great 4th floor room on the corner with fantastic views out to Green Island , the wharf and back round to the esplanade - could just see the edge of the esplanade pool! Truly amazing and could watch the many ocean going catamarans and yachts heading off to the reef each morning and returning in the afternoon. We were welcomed with a bottle bubbly and the fruit bowl was refilled every day.
Sure the distance from lobby to our room was about 150 metres but when you got to the room the breathtaking view was absolutely worth it. It was also fairly close to the pool however.
The pool was nice and clean and was pretty warm as well id say about 28 degrees C.
Horizon Club was good value to be included with the 2 hours of complimentary food canapes and drinks every afternoon from 5 to 7pm.
Loved the L'Occitane bath products. I would most definately return to this hotel.

Room Tip: Book direct and discuss your needs.
See more room tips
  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank astrochichi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George W, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review, January 23, 2013
Dear astrochichi,

Thank you for your great review – it is very much apprecited!

I have done a little research and have found out that it was Anna in our Reservations department who assisted in making your booking! She is great and I will certainly make sure she gets your feedback.

It is great to know you all enjoyed your stay here at Shangri-La and we hope to welcome you back the next time you need to escape from Sydney!

George Wee
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

2,480 reviews from our community

Traveler rating
    1,120
    831
    339
    119
    71
See reviews for
445
1,264
137
294
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (632)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Brisbane, Australia
Level Contributor
175 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed January 16, 2013

Stayed here the past few times I've been in Cairns on diving holidays. It's an excellent hotel, in a perfect location with fantastic services and surrounded by great restaurants and bars. What they need to do though is start updating some of the furniture and give it a coat of paint. It just seems a bit worn. As an example, the sofa in my room is falling apart. Hundreds of pieces of fabric pulled up from the cushions making it look old and tacky. And, I'm sure the bed is not supposed to be that soft. Just seems old. Having said that, perfect doona and pillows. And, extra special mention for the Club Sandwhich of the in room dining menu., One of the best I have had in the world, except it was arranged slightly incorrectly. Although, at $24 it should be bloody good!

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SeanKennaway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milwaukee, Wisconsin
Level Contributor
736 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 469 helpful votes
Reviewed January 16, 2013

We got a room facing the harbor which included wifi, breakfast, and evening appetizers. The room was clean and bright. They use l'occitane shampoos and soaps. We even had 2 toothbrushes available. The view was interesting with a view if boats from our private patio. We used the gym provided at the shopping center which is attached (free of charge) and it had plenty of equipment. The pool was nice and you could eat at the pool bar. The best part was the location. You could walk along the esplanade, go to the downtown shops and restaurants, or catch a tour boat right on the boardwalk behind the hotel. Everything is within walking distance. Airport isn't that far away either.

Room Tip: Ask for a view of the harbor
See more room tips
  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alibarbaraMilwaukee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George W, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review, January 23, 2013
Dear alibarbaraMilwaukee,

Many thanks for your excellent review! Delighted to know you enjoyed your time with us here at Shangri-La and we look forward to hopefully seeing you back again soon…

George Wee
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairns
Level Contributor
235 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed January 12, 2013

Just stayed for one night in the one bedroom suite for our wedding anniversary. Check in was seamless and room ready at midday. The bed was super comfortable and the staff were great in the Horizon Club(especially Ellen) and we enjoyed the nibbles and drinks. Breakfast was also top notch and a lovely way to start the day. Only negatives are the walk to the room,and bathroom benchtops are tired and need a double basin upgrade. All in all great stay and we'll be back next year!

Room Tip: Pay the extra for horizon club.
See more room tips
  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Graeme017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George W, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review, January 23, 2013
Dear Graeme C,

Congratulations to you and your wife on your recent wedding anniversary!

I am so pleased to know that you both had a great stay to help celebrate such a special occasion. Thank you also for your lovely comments about the efforts of our Horizon Club team, in particular Ellen.

We hope to see you both back again very soon…

George Wee
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
1 review
Reviewed January 11, 2013

Extremely humbling experience, support staff being very polite and taking care of all needs of the guests. Special thx to u Anurag, for keeping us the newly weds at a high pedestal and complimentary goodies, cheers!

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tarachand K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George W, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review, January 23, 2013
Dear Tarachand K,

Firstly congratulations on your recent wedding! We wish you both a happy and fulfilling future together.

Thank you for your great comments and in particular, your kind words about Anurag. He is a great staff member who thrives on giving excellent customer service.

We hope to see you back at Shangri-La should you ever be headed back to Cairns…

George Wee
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 9, 2013

After a bit of hassle checking in (they had 4 rooms booked for only 3 families) and having to change rooms (I wasn't happy with my car park view), we finally started our holiday when we opened our room and a great view of the pool awaited us!
Rooms are spacious and clean, free wifi is quick and easy to log in to, great shower pressure and since then, service has been great! The concierge was efficient in booking our day trips, ensuring the hire car is ready every morning for us and we got chocolate and fruit treats for our little one.
Hotel is within walking distance to shops and the lagoon pool as well as being attached to a mall with great shops and restos. There are 3 pools to enjoy and while I thought it looked small in the website photos - I was pleasantly surprised when we got there!
Lobby is a little understated as I am used to overseas Shangrila lobbies being huge and grand however with the numerous activities one can do in Cairns, you really only need a great room with a great view after a full day.
Overall, a great experience at his hotel...would recommend it and would definitely be the only hotel I would choose when in Cairns.

Room Tip: Seaview rooms could only get you half a view of the sea so make sure you request a MARINA view room.
See more room tips
  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JoyFMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George W, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review, January 23, 2013
Dear JoyFMelbourne,

Many thanks for the great feedback and I am delighted to know you enjoyed your stay with us. Fingers crossed we see you back here again sometime very soon…

George Wee
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 9, 2013

Stayed over Christmas 2012 with family on vacation. Receptionist at check-in could not fulfil request for adjacent rooms, took over 20 minutes to resolve this pretty simple issue. Even the apology red wine sent was truly horrendous and not drinkable.

Rooms are huge, beds are comfortable, good shower pressure, however generally the hotel looked worn, dirty, and old. Pool felt more like a 4-star resort. I have stayed in the Sydney Shangri-la for extended periods and others in Asia - they have all been wonderful - and this was definitely a step below those.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank fayfox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George W, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review, January 23, 2013
Dear fayfox,

Thank you for taking the time to write a review following your recent stay at Shangri-La. It is disappointing to know that we did not meet your expectations and I would welcome the opportunity to discuss your stay further. As such, please do feel free to contact me direct – george.wee@shangri-la.com.

George Wee
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Cairns hotels
0.3 mi away
Pullman Reef Hotel Casino
0.3 mi away
Pullman Cairns International
0.2 mi away
Hilton Cairns
Hilton Cairns
#6 of 64 in Cairns
2,185 reviews
Show Prices
Show Prices
Show Prices
0.5 mi away
DoubleTree by Hilton Hotel Cairns
1.5 mi away
Reef Palms
Reef Palms
#3 of 64 in Cairns
577 reviews
0.4 mi away
Novotel Cairns Oasis Resort
Show Prices
Show Prices
Show Prices

Been to Shangri-La Hotel, The Marina, Cairns? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Shangri-La Hotel, The Marina, Cairns

Property: Shangri-La Hotel, The Marina, Cairns
Address: Pierpoint Rd, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Cairns
#7 Luxury Hotel in Cairns
#8 Romantic Hotel in Cairns
#11 Family Hotel in Cairns
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel, The Marina, Cairns 5*
Number of rooms: 255
Official Description (provided by the hotel):
Ideally located in the heart of Cairns, the Shangri-La Hotel overlooks Marlin Marina, Trinity Bay and the lush green mountains of Cairns.The hotel is just ten minutes' drive from Cairns International Airport, and a short stroll to the Esplanade Lagoon and Cairns' premier dining precinct. The hotel offers airy, modern accommodations with elegant furniture and spectacular views. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Orbitz, Hotwire, Priceline, Ctrip TA, Cheap Tickets, Agoda, Shangri-La Hotels and Resorts, Travelocity, TripOnline SA, Cancelon, Hotel.de and HotelQuickly so you can book your Shangri-La Hotel, The Marina, Cairns reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La Hotel, The Marina, Cairns Hotel Cairns

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing