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“Very relaxing, helpful staff.”

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Shangri-La Hotel, The Marina, Cairns
Ranked #8 of 63 Hotels in Cairns
Certificate of Excellence
Reviewed June 13, 2012

Good hotel,wonderful view.stayed in the Marina deluxe rooms. A little far to walk along corridors but overall good value.

  • Stayed: June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank g4defender
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 5, 2012

Dear g4defender,

Many thanks for your review and we certainly hope to welcome you back when next you are visiting our beautiful region.

George Wee
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,832 - 1,838 of 2,635 reviews

Reviewed June 13, 2012

Got a sharp rate of the net that included a room upgrade, a free bottle of wine and free internet so we were off to an excellent start!

The good - Room pleasant as was the view. Bathroom (with bath) particularly nice - well laid out and provisioned. Comfortable bed and pillows. Great location, central to good dining and the city centre so you can do without a hire car. Pleasant and obliging staff.

Other comments - although free the internet was terribly slow. We calculated it was over 200 metres from our room to reception - down a labyrinth of corridors. It gives you an idea of the scale of this hotel! The verandah although inviting, had only rudimentary seating to dissuade spending much time out there. Also I noticed in another post about the spider like legs of the desk chair in the room - my sore toes can attest to the trip hazard these present - be warned!

Overall a nice offering in a good spot. At the right price this should be on your short list if looking for a quality offering in Cairns.

Room Tip: Don't get a room overlooking the pool - they have functions on the pool deck and it can be noisy...
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  • Stayed: June 2012, traveled as a couple
    • Value
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    • Sleep Quality
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Thank AussieHolidays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 5, 2012

Dear AussieHolidays,

Thank you for taking the time to share your comments. As I have mentioned on previous occasions, we are truly blessed with our location and the stunning views, the walks down the corridor are a necessity in order for us to make the most of these spectacular views!

We have experienced some issues with internet previously but am pleased to advise that we have recently changed providers and after a few initial hiccups, our internet coverage and access is excellent - even better is that it is free!

We hope to see you again very soon.

George Wee
General Manager

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Reviewed June 12, 2012

Stayed at the Horizon Club in June 2012. The view of the Marina from the room was fabulous! Although the corridor to get to the room was bit of a hike, room itself was spacious and very clean. Breakfast and the evening Canapes were great and tasty. The Horizon club room got bit crowded on the weekend and there were not enough seats which was bit of a let down.
Service was great overall. L'Occitane toiletries was a nice touch also.
Was bit disappointed that there was no spa in the hotel despite having swimming pools.

  • Stayed: June 2012, traveled as a couple
    • Value
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Thank sydneyplum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 5, 2012

Dear Sydneyplum,

Thank you for taking the time to share your feedback following your recent stay with us. Our Horizon Club Rooms are certainly the way to go and are excellent value for money when you factor in the additional inclusions and benefits.

We look forward to welcoming you back again soon…

George Wee
General Manager

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Reviewed June 11, 2012

Ba8 at the Shangri-La Hotel was a great venue for my birthday party. Venue was very picturesque and comfortable; staff were great; food was fabulous especially the magnificent birthday cake.
All my guests had a great time and I had a great birthday. Thanks Ba8

  • Stayed: June 2012, traveled with friends
    • Value
    • Service
Thank akipp1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 24, 2012

Dear akipp1,

Thank you for your great feedback and I am pleased that you had a great birthday! The team in Ba8 go out of their way to make sure events go smoothly and without a hitch so a great time is had by all!

We look forward to seeing you back again shortly.

George Wee
General Manager

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Reviewed June 11, 2012

We spent four fabulous nights in a horizon club room! Room was fantastic, service was great and evening drinks/canapés definitely the highlight! Convenient location with easy access to the reef terminal and cairns shopping strip. Definitely recommend for a special treat as not the cheapest but well worth the extra money.

Stayed: June 2012, traveled as a couple
Thank Michelle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 24, 2012

Dear Michelle M,

Great to hear your enjoyed your short break away with us. Our Horizon Club Rooms are definitely the way to go and when you add on the additional benefits such as the evening canapés and drinks, they are certainly value for money.

We look forward to welcoming you back again soon!

George Wee
General Manager

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Reviewed June 10, 2012

We have stayed at the hotel for the last three years and this year it has improved but it is an old building that has a half full let shopping centre under it. A good location for the reef and the centre of Cairns, but despite the staffs very helpful and friendly attitudes the building is showing its age. Do not have a room over looking the swimming pool as the noise of the waterfall will mean an afternoon sleep is out of the question. The rooms are clean but dated as are the long dark corridors that give access not friendly. Watch out for the toe grabbing legs on the 80's style desk chair in the room!
Full marks to the management and staff for the tremendous change in the last year, it just needs some big money to be spent to match your efforts

Room Tip: Do not accept a room where you can hear the waterfall from the pool! Rooms with view of the carpark...
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  • Stayed: June 2012, traveled on business
    • Value
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Thank Seddon12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 5, 2012

Dear Seddon12,

Many thanks for taking the time to write your review. We have been working very hard over the past year and it is great to know that our guests are seeing the changes.

We look forward to welcoming you back when next you are visiting Cairns...

George Wee
General Manager

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Reviewed June 8, 2012

We recently stayed at the Shangri-La Hotel in Cairns Queensland Australia. It was a great hotel, good location for the Great Barrier Reef tours, as it is right on the water. There were plenty of restaurants in the precinct and a short (10 minutes) walk to the town centre. The boardwalk around the water is a magnificent walk and for exercise buffs, there are exercise stations as you go - a fantastic idea.

I would recommend the hotel, great locations, easy walking and very convenient.

  • Stayed: May 2012, traveled on business
    • Value
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Thank CamDea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 24, 2012

Dear CamDea,

Thank you for your great comments and wonderful endorsement of our location. We hope to welcome you back when you are next visiting our beautiful region…

George Wee
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel, The Marina, Cairns

Address: Pierpoint Rd, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Cairns
#7 Luxury Hotel in Cairns
#8 Romantic Hotel in Cairns
#11 Family Hotel in Cairns
Price Range: $134 - $305 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, The Marina, Cairns 5*
Number of rooms: 255
Official Description (provided by the hotel):
Ideally located in the heart of Cairns, the Shangri-La Hotel overlooks Marlin Marina, Trinity Bay and the lush green mountains of Cairns.The hotel is just ten minutes' drive from Cairns International Airport, and a short stroll to the Esplanade Lagoon and Cairns' premier dining precinct. The hotel offers airy, modern accommodations with elegant furniture and spectacular views. ... more   less 
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Also Known As:
Shangri-La Hotel, The Marina, Cairns Hotel Cairns

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