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“"fabulous atmosphere and staff"”
Review of Cairns Plaza Hotel

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Cairns Plaza Hotel
Ranked #11 of 64 Hotels in Cairns
Certificate of Excellence
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“"fabulous atmosphere and staff"”
Reviewed July 24, 2013

We booked an ocean view suite for 2 nights and loved it. We booked online and found the rate for the ocean view suite - exceptional compared to others. The room was stylishly modern, spacious, exceptionally clean and both the separate bedroom and lounge room had ocean views. The sunrises were AMAZING from our room. The room had a kitchenette and a bath! Paulo and his staff were the most friendly, welcoming, professional and helpful staff we encountered during our trip to QLD. Cannot thank them enough. We'll be going back for sure.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Similicious67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (255)
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English first
St Helens, United Kingdom
Level 6 Contributor
155 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed July 4, 2013 via mobile

Look, this has got a rating of two for two reasons, a warm welcome and a clean room. It stops there! The hotel is located on the Esplanade in Cairns. It is slightly set back from the road but in view of the sea if you have a front facing room. On arrival the foyer is functional without being particularly welcoming. We had asked for rooms on the same floor but ended up with rooms above each other. On entering the room the first thing that was apparent was that it was old and in need of some significant refurbishment. The bathroom was dated and enamel was peeled off the floor of the bath. The door needed a coat of varnish and there was a pervasive smell of urine. The room had a double and single bed in it and again was in need of some significant decoration. The windows led out onto a balcony with views of the hotel opposite and the sea. The balcony fence however was very low and would be a danger to young children. We decided not to eat in the restaurant, which was empty when we left and when we returned. Luckily we were only staying one night, if we had been staying longer then we would have looked for somewhere else. Not a good experience, and definitely not recommended. There is wifi in the foyer, but it does not reach the rooms on the higher floors.

Stayed June 2013, traveled with family
Helpful?
2 Thank Valo2207
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Paolo, General Manager at Cairns Plaza Hotel, responded to this review, July 24, 2013
Thank you for taking time to post your review following your recent stay.
It appears that on this occasion we fell short of meeting guest expecations - a pervasive urine smell is not great to put up with - its a shame we weren't able to accommodate a room move.
I am glad to read that your dealing with team members were pleasant and do look forward to the possibility of welcoming you back should you venture to our part of the world again.
With Kind Regards
Paolo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 29, 2013 via mobile

We got in after a long day of flying. The room is old. All of the metal is rusting. The paint on the ceiling is bubbling. The toilet won't stop leaking and filling back up. It's annoying. It's nice that there is a kitchenette in the room. There is a very weak signal of wifi on the upper floor. However, if you sit in the right place, you get an ok signal. The wifi is very slow. If you have an Ethernet cord, bring it. There is a port in the room. Overall, check your other options before staying here.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravellingMan12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Paolo, General Manager at Cairns Plaza Hotel, responded to this review, August 19, 2013
Thank you for posting your review following your recent stay with us.
On this occasion, it appears we did not exceed your expectations as we try to do with all our guests.
Please note that Complimentary WiFi is available in the reception area should you visit us again...
With Kind Regards
Paolo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level 4 Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed June 23, 2013

The staff were friendly, the rooms were ok.
The price was high, it wasn't very clean.
The mattress was awful. There were weird noises coming from the street that sounded like they were coming from the room next doors, it may have been due to renovations. I know that if you book ahead you can get a much better room for the same price elsewhere.

  • Stayed June 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank emilia07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Paolo, General Manager at Cairns Plaza Hotel, responded to this review, July 24, 2013
Thank you for posting your review following your recent stay with us.
It appears that we fell short of meeting your expectations on this occasion and for this, I apologize.
However, I am pleased to read that you found our team members friendly and the hotel well-located.
I do look forward to the possiblity of welcoming you back should your travels bring you to Cairns.
With Kind Regards
Paolo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 11, 2013 via mobile

Stayed here for 5 nights during the ironman triathlon festival. Staff were happy for us to check in early despite not having arranged prior. Room was clean, quiet and comfortable and in this price bracket was more than satisfactory given it's ideal location right on the esplanade. We had a standard room but still had mountain and partial water views which were wonderful. The balcony was a bonus, an ideal place to relax in the evenings to enjoy the sunsets. The room was serviced daily and apart from a bit of sketchy tv reception, we couldn't fault any aspect of the stay. The staff were the point of difference for me as without exception they were fantastic and a credit to thr hotel. Would highly recommend to anyone looking in this price bracket.

Stayed June 2013, traveled with friends
Helpful?
Thank Johnnygypsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Paolo, General Manager at Cairns Plaza Hotel, responded to this review, July 24, 2013
Thank you so much for taking time to post your review following your recent stay with us.
My team and I thoroughly enjoyed looking after the many triathletes that stayed with us during the Cairns Adventure Festival - it was a fantastic time to be visiting the tropics.
I'm thrilled to read your complimentary review and am thrilled that your experienced some great customer service during your time with us - it is what we pride ourselves on and am glad that on most occasions, we "get it right".
We look forward to welcoming you back when next you visit Cairns.
With Kind Regards
Paolo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 3 Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed June 2, 2013

The staff were outstanding at this hotel, couldn't have had a better experience.
The hotel was on the main road of Cairns, at the furthest end away..but still within walking distance from restaurants and bars.
Reasonably priced, clean and friendly staff, couldn't have wanted more!

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shannon O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Paolo, General Manager at Cairns Plaza Hotel, responded to this review, July 24, 2013
Thank you for your kind review focusing on our friendly team members - we pride ourselves on ensuring guests remember us for our friendliness especially.
We look forward to the possibility of welcoming you back shoudl your travels bring you to our part of the world again...!
With Kind Regards
Paolo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toowoomba, Queensland, Australia
Level 3 Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 28, 2013

Room was great , loved the view. Great position. The standard of the toiletries could do with a rethink and a minibar would be good.
On the whole the staff were great and the room was clean and tidy, I will be staying here again

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brett C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Paolo, General Manager at Cairns Plaza Hotel, responded to this review, July 24, 2013
And we look forward to welcoming you back when next you visit.
With Kind Regards
Paolo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cairns Plaza Hotel

Property: Cairns Plaza Hotel
Address: 145 The Esplanade Cairns | Cnr. The Esplanade & Minnie St., Cairns, Queensland 4870, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 64 Hotels in Cairns
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Cairns Plaza Hotel 3.5*
Number of rooms: 60
Official Description (provided by the hotel):
3 1/2 star Hotel located about 2 blocks from center. ... more   less 
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