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Cairns Plaza Hotel
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Reviews (1,195)
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All reviewsgreat locationan ocean view suitemuddy's playgroundsmall kitchenetteshort walkwithin walking distancerestaurants and shopsstay there againseparate bedroomeasy walkreception staffbed was comfortablepleasant staynice poolshort staycentre of townstayed here for nights
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1,002 - 1,007 of 1,195 reviews
Reviewed May 30, 2012

The reception area, hallway and our room were looking very tired and run down. They are in the throws of doing up the reception area as there were notices up. The room had crockery, cutlery, microwave, jug (for tea & coffee), but no toaster? shame. Our grown daughter had to sleep on a fold down couch in the "2 room" suite (2nd room being the lounge). Silly me thought it was 2 bedroom. Never mind, it was only for one night.
The hotel was in a good spot being very close to the water and only a block away from lots of bars and restaurants which was a bonus.

Room Tip: Bathroom is off only bedroom, so don't ask for an extra! Luckily the 3rd person was our daughter.
  • Stayed: May 2012, traveled with family
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Thank ColleenBell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 21, 2012

Thank you for your comments following your recent stay with us.
As you rightly mentioned, we are continuously trying to upgrade our offerings to ensure our guests enjoy their stay.
Unfortunately, we're not able to provide toasters in the rooms & suites as these can activate the fire alarm.
I trust you enjoyed your stay with us and look forward to welcoming you back when next you visit.
With Kind Regards
Paolo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 29, 2012

I have just spent four days at this hotel. Ideally situated very close to Restaurants, shops, Casino and an excellent Mall, the Cairns Central. The hotel is a little tired and shabby in parts, but the cleanliness and service made up for this. Breakfast was included in our price and value for money, it was outstanding. The Eggs Benedict and Toasted Muesli, served by the lovely Stacey made the stay a very pleasant one. Also the room had a balcony with a delightlful view out to sea. I highly recommend this hotel and would definately stay again

Room Tip: I'm not sure if all the rooms had a view and a balcony, but do try and get one that has.
  • Stayed: May 2012, traveled as a couple
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Thank welingtonanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 21, 2012

Thank you for posting your response following your recent stay with us.
I'm glad to read of your positive experiences from our wonderful team members. I'd like to think that what we lack in star-ratings, we make up with in service standards as you've highlighted.
We look forward to welcoming you back when next you visit our part of the world.
With Kind Regards
Paolo

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Reviewed May 21, 2012

Stayed here for 2 nights,it is basic but clean and plenty of room in lounge & bedroom.The staff were excellent ( checked us in early after 4.30am flight time so thanks for this).
The view from your balcony is brilliant in the morning having a cuppa watching the sunrise will stay here again for sure.

  • Stayed: May 2012, traveled as a couple
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Thank spreadnwings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 21, 2012

Thank you for your comments following your stay with us.
Our Suites' balconies are ideal for an early morning cuppa watching the sun rise over the ocean - I'm so glad you got to enjoy such a wonderful experience.
We look forward to welcoming you back soon.
With Kind Regards
Paolo

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Reviewed May 7, 2012

I decided on the cairns plaza hotel mainly for the view from the room.We stayed there for just 2 nights. The idea was just to have a tidy place to rest our back at night and this hotel served the purpose.We reached the city in the morning and the staff was happy to have the luggage in the reception while we went on a day tour straight away. We came back in the evening and checked in. The room was kept tidy on arrival. The kitchenett had all the basic stuff if you needed to cook a meal, however the utencils were old. I didnt use it,but to make some coffee in the mornings. We had hung the notice to have the room cleaned on day two however the coffee cups and a few plates we had used to have our dinner the previous night were not washed. You have many resturants a short walk from the hotel.The hotel itself has a resturant but we didnt eat there. The view from the room is to die for. We stayed in room no. 408.

Room Tip: ocen view is the one you must ask for on higher levels
  • Stayed: May 2012, traveled with family
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1  Thank BLR2MEL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 21, 2012

Thank you for taking time to post your comments following your recent stay with us.
The views from our Suites, of which we have 20, are totally un-interrupted and are the envy of many of our fellow hotels; I'm glad you got to enjoy it....!
We are in the throws of looking at all our in-room materials including the utensils in the rooms which have kitchenettes for their replacements; your comments assist us in improving our standards - thank you....!
We look forward to the possibility of welcoming you back.
With Kind Regards
Paolo

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Reviewed April 28, 2012

The hotel is situated at the Esplanade, but quite a few blocks from the shops and restaurants on the Esplanade. The reception area as well as the rest of the hotel is tired looking, but still comfortable. Internet access was limited to 2 specific floors and the lobby. Sweet young woman working in the restaurant in the mornings. Food was okay. Easy parking!

  • Stayed: April 2012, traveled as a couple
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Thank Awareness-Hope-Cure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 21, 2012

Thank you for taking time to post your review following your recent stay with us.
The front line team members will be thrilled to learn of your comments which i shall be sure to pass on.
With Kind Regards
Paolo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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