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“Excellent Business Hotel”

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Holiday Inn Cairns Harbourside
Ranked #10 of 64 Hotels in Cairns
Certificate of Excellence
Reviewed August 25, 2014

Stayed here during a business trip to Cairns . Close to airport and I stayed on 7th floor in a huge room with a sea view. Balcony enormous and enabled me to also see back towards the city and port. Very comfortable room with a pull out sofa and expresso coffee machine. Check in fast and efficient, in room inside 5 mins.....always good after a 4am start and meetings all day. This has always been my "go too" hotel when in Cairns due to its ease to access the airport ( less< 5 mins away).

Stayed: August 2014, traveled on business
1  Thank Dean D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureHsideGM, Public Relations Manager at Holiday Inn Cairns Harbourside, responded to this reviewResponded August 30, 2014

Hi Dean D,

Thank you for your time reviewing the Mercure Cairns Harbourside from your recent stay. We are very lucky that the airport is so close, perfect for the early flights.

Thank you again for your time, we hope to se you again.

Kind Regards,

Nick Pelucchi

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520 - 526 of 1,386 reviews

Reviewed August 20, 2014

  • Stayed: August 2014, traveled with family
    • Value
    • Location
    • Service
Review collected in partnership with Accorhotels.com
4  Thank Bryony A
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
MercureHsideGM, General Manager at Holiday Inn Cairns Harbourside, responded to this reviewResponded September 3, 2014

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Reviewed August 19, 2014 via mobile

Practical hotel
Before living Australia we booked a hotel near the Airport. This one was perfect not to far not to close.10min bij car.
The personal from the hotel is professional and client minded.
The beds we conformable the room was practical. The bathroom was the only part a bit annoying. Shower/bath not very clean and in general a bit old.
The swimming pool was under construction but the hotel gives you the possibility to use another swimming pool in a nearby hotel.
Also they have a shuttle to Cairns center city every hour that was really a plus.

Stayed: August 2014
Thank Lou1543
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureHsideGM, Guest Relations Manager at Holiday Inn Cairns Harbourside, responded to this reviewResponded August 30, 2014

Hi Lou W,

Being so close to the airport is a real advantage. Your comments regarding the bathroom will be passed on, as will your kind comments regarding the staff.

Thank you again,

Kind Regards,

Nick Pelucchi

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Reviewed August 19, 2014

blI visited here in May with my boyfriend. The staff were very kind and had excellent customer service. The rooms were very clean. The room service menu was fantastic and at a good price. The waiter (Timothy) was very good throughout the night at the Blue Mango Hotel. All guests who stay receive daily room cleans as well, which I think is fantastic. The courtest bus, which we did not know about at the time of booking, was fantastic and made it easy for us to get into Cairns CBD. The pool was lovely, except it was a little cold the time we went, hence why we used the spa. This was a fantastic hotel and I will definitely stay again.

Room Tip: The Deluxe Oceanview Rooms are very nice.
  • Stayed: May 2014, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Allie E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureHsideGM, Guest Relations Manager at Holiday Inn Cairns Harbourside, responded to this reviewResponded August 31, 2014

Hello Allie E,

Thank you for review from your sty in May. Timothy will be very pleased to hear about your kind comments about him and the Blue Mango Cafe.

Thank you again for your time.

Nick Pelucchi

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Reviewed August 16, 2014

  • Stayed: August 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Marian B
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
MercureHsideGM, Guest Relations Manager at Holiday Inn Cairns Harbourside, responded to this reviewResponded August 31, 2014

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Reviewed August 16, 2014

This hotel was a bit far from the centre of Cairns with only a few restaurants close by. The hotel was clean and staff pleasant. They allowed us to leave our car on their property while we left Cairns for a couple of days. There were 2 double beds for 4 people and we only received 2 towels each day, had to request more. Internet is available in the rooms but costly, I do not understand why it is not made free to guests.

  • Stayed: July 2014, traveled with family
    • Value
    • Cleanliness
    • Service
Thank familytravellers512
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureHsideGM, Guest Relations Manager at Holiday Inn Cairns Harbourside, responded to this reviewResponded August 31, 2014

Hello familytravellers512,

Feedback is the building blocks for a great hotel. Thank you very much for taking the time reviewing the Mercure Cairns Harbourside.

The Hotel offers a free shuttle bus service to the City Centre each hour from 10am through till 10pm; help saves the legs from walking.

Hope you family travels were pleasant while away from home.

Kind Regards,

Nick Pelucchi

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Reviewed August 13, 2014

  • Stayed: August 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Nick And Bev M
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
MercureHsideGM, Guest Relations Manager at Holiday Inn Cairns Harbourside, responded to this reviewResponded August 31, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Holiday Inn Cairns Harbourside

Address: 209-217 The Esplanade, Cairns, Queensland 4870, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotel in Cairns
#14 Romantic Hotel in Cairns
Price Range: $100 - $220 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Cairns Harbourside 4*
Number of rooms: 173
Official Description (provided by the hotel):
Welcome to the Holiday Inn Cairns Harbourside! Formerly known as Mercure Cairns Harbourside, located on The Esplanade and overlooking beautiful Trinity Bay, Holiday Inn Cairns Harbourside is a popular retreat for both holidaymakers and business guests. Surrounded by lush tropical gardens and boasting breathtaking ocean and hinterland views, the Holiday Inn Cairns offers 173 stylishly appointed rooms, each with its own private balcony. Guests can also enjoy a range of hotel amenities and services, including Teshi's Restaurant, Blue Mango Café Wine Bar, swimming pool and spa, 24-hour room service, 24-hour business centre, free CBD shuttle, and more. Just a short stroll into town along The Esplanade and less than 10 minutes drive from Cairns Airport, the Holiday Inn Cairns is the perfect place for you to relax and unwind in tropical North Queensland. ... more   less 
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Also Known As:
Mercure Cairns Harbourside Hotel Cairns
Accor Cairns Harbourside

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