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“BRIGHT COMFORTABLE ROOMS AND VERY FRIENDLY STAFF”

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Holiday Inn Cairns Harbourside
Ranked #12 of 64 Hotels in Cairns
Melbourne
Level Contributor
79 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“BRIGHT COMFORTABLE ROOMS AND VERY FRIENDLY STAFF”
Reviewed July 17, 2014

Bright comfortable room with a view of the sea. Breakfast was very good with a great selection and nice warm plates. Dinner was excellent and plenty to choose from at reasonable prices. Although the hotel is quite a walk from the city, a shuttle bus goes to and from every hour on the hour until 10.00 p.m. The staff were so helpful and obliging - we wanted for nothing. We were with two other couples and all loved it. We will be back next year!

Room Tip: A room, with a balcony, facing the water is the way to go.
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  • Stayed July 2014, traveled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank MEZZAMARIA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureHsideGM, Guest Relations Manager at Holiday Inn Cairns Harbourside, responded to this review, July 22, 2014
Hello MEZZAMARIA,

Great to hear about your recent stay! Look forward to seeing you next year.

Nick Pelucchi
Assistant Manager
Mercure Cairns Harbourside
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,338 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (258)
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English first
Wellington, Wellington, New Zealand
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 16, 2014

We stayed at the Mercure Harbourside in Cairns for several nights recently and were most impressed at the service provided by reception. My partner had lost his passport and the reception staff were particularly helpful in assisting us with printing and faxing for the application. Also, the staff at the restaurant were friendly and cheerful and the food was mostly very good - I particularly liked the gluten free options available at breakfast. Our only small complaint was that we could not get a second armchair delivered to our room to make watching tv or reading more comfortable for both of us - the desk chair just wasn't relaxing enough and I dislike lying on the bed all the time! The room was spacious and another armchair would have been perfect. The hotel's free shuttle bus to the CBD provided a good service the few times we used it. Its a pity that the pool was being reconstructed - would have been nice to enjoy this. Other than that, a very pleasant hotel with excellent staff.

Room Tip: Make sure you get an ocean view - balcony provided.
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  • Stayed June 2014, traveled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Heather S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureHsideGM, Guest Relations Manager at Holiday Inn Cairns Harbourside, responded to this review, August 2, 2014
Hello Heather S,

At the Mercure Cairns Harbourside we work very hard to provide service standards that set us apart from other Hotels in Cairns. Great to hear the team was able to in this case help you with your passport application.

Look forward to seeing you again in the near future.

Nick Pelucchi
Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed July 14, 2014

We only stayed one night, thank goodness. On arrival we had a very long wait for a room, as did others. Cleaners seem very slow. Not what we expected. We had a king room, but very small, grubby. bathroom tiny and in need of update. Bed ok, but not very comfortable, pillows uncomfortable. Walls must be thin as noise from other rooms and outside. The air-conditioning very cold and difficult to keep off, if you don't want to freeze up! We were most disappointed with the Wi-Fi, VERY slow, and unreliable, which was so annoying. When trying to remedy this, hostile staff member NOT at all helpful. Breakfast overly expensive for what you get. This hotel needs to be updated, or prices slashed. Over all, would never stay here again, very disappointing. We had a room not overlooking the water, maybe those rooms better? but we wont be back to try them. Actually stretching it, giving this hotel 3 stars.

  • Stayed July 2014, traveled with family
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Dell20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureHsideGM, Assistant Manager at Holiday Inn Cairns Harbourside, responded to this review, December 9, 2014
Dear Dell20,

Thank you for your review and my apologies for the delay in replying.

I am disappointed to hear that your experience at the hotel didn't live up to our normal high standards. We have recently invested in our Wifi service so a noticeable difference can be seen. I also apologise that our staff seemed hostile and not welcoming which is out of character for them. Lastly, our superior rooms in our harbourside tower have been refurbished and are noticeably different to that of our standard rooms which you may have booked.

Once again I apologise for the dissapointment of your stay.

I do hope you book with us in the future so you can experience the true Mercure Cairns experience.

Kind Regards,

Thomas Kelly
Assistant Manager
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Sydney, Australia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 14, 2014

Stayed in a king room overlooking the ocean. Friendly and helpful staff and with efficient early check in. We couldn't have asked for more with our room with the great views over the bay. We already knew the swimming pool was being refurbished but a minibus was on hand to take us to a sister hotel for a swim. Where our disappointment came was for breakfast. Because the dining room faced where the swimming pool was the view was of metal sheeting. Why couldn't the hotel hang net curtains on the windows. The hot breakfast was cold. Scrambled eggs like congealed custard and poor quality sausages. And to add to all this there was a fruit juicer for the use of the guests which sounded like a pneumatic drill.

Room Tip: Pay the extra few dollars to have the ocean views.
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  • Stayed July 2014, traveled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Dave L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureHsideGM, Guest Relations Manager at Holiday Inn Cairns Harbourside, responded to this review, August 6, 2014
Dear Dave L,

Thank you for time reviewing Mercure Cairns Harbourside.

All feedback whether it be good or bad is invaluable. Your comments will be taken on board to help improve service and guest experience

Kind Regards,
Nick Pelucchi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buderim, Australia
Level Contributor
56 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed July 14, 2014

We opted to pay the extra for a room that had the lot. We were not disappointed.The view was uninterupted and the room came with all the added extras from a pillow menu to an Nespresso coffee machine. Make sure you buy your milk though. The newspapers each morning at our door was a nice added extra. We were promised free internet but despite the staff trying, we could never use this in the room which was very frustrating especially if you have business to attend to. The room could have done with a DVD player as we stayed for five nights. When we arrived the champagne on the house was a nice touch. The complimentary water also but I felt given it was a privilege room water each day would not have been hard to do. The buffet breakfast was nice and the juicer was a great added bonus. After 5 days though, the buffet was quite repetitive. I would stay again.

Room Tip: Room with an ocean view all the way
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  • Stayed July 2014, traveled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank Kempli24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureHsideGM, Guest Relations Manager at Holiday Inn Cairns Harbourside, responded to this review, August 2, 2014
Hello Kempli24,
The privilege rooms are fantastic! Top floor with views that are amazing, and those small touches like the coffee maker make them just right.

Thank you very much for your time with the review.

Next time you are in Cairns we look forward to welcoming your back.

Kind Regards,
Nick Pelucchi
Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mallacoota, Australia
Level Contributor
82 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed July 14, 2014

Harbourside is located outside the shopping precinct but on the esplanade. The staff are very friendly, helpful and supportive of people with children. The Cafe and Restaurant were ideal places for a snack or a good quality meal if you don't want to go into town. Our room was sufficient to handle 2 adults and 2 8 year olds for a couple of nights, any longer it would be a bit cramped. A nice balcony over looking the ocean on the harbour wing. Very clean, and well presented you get a very good impression as you walk into the lobby and work your way around the main floor. I was reminded why I like staying at the Mercure/Accor hotels.

  • Stayed July 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Robin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureHsideGM, Guest Relations Manager at Holiday Inn Cairns Harbourside, responded to this review, August 2, 2014
Hi Robin B,

The Mercure brand is very strong in Australia really pleased your thoughts reflected this. We at Accor love when our guest become ambassors for the group.

Robin B look forward to welcoming back to Accor.

Kind Regards,
Nick Pelucchi
Assisntant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Uluru-Kata Tjuta National Park, Australia
Level Contributor
142 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed July 13, 2014

Stayed here on two nights last week whilst in transit through Cairns (Monday and Friday). Arrived late and left early both nights but had a great stay. The front counter staff were excellent, quick and efficient both times and even early in the morning at 5am when I was heading to airport. Rooms were clean and modern and I was upgraded on first night to a balcony room due to my Accor Gold Card, they tried to on the second stay but hotel was booked out. Had points credited to my A-Club account for the first night but on the return stay the front office clerk informed me that as it was booked by an agent I wasn't able to be given A-Club points (which sounds fair), but he did give me an extra drinks voucher instead and I was also given one on the first night. The bar was pretty good and room service was quick. Great hotel and easily one of the closest to airport. Would definitely stay here again!

  • Stayed July 2014, traveled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank ozcookie1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureHsideGM, Guest Relations Manager at Holiday Inn Cairns Harbourside, responded to this review, August 2, 2014
Hello ozcookie1,

Thank you for your review! Being so close to the Airport is a real advantage when it comes to guest travelling through Cairns, those extra few minutes sleep in the morning can mean the world when travelling long distances, I know I would rather be sleeping in a bed then a plane seat.

ozcookie1 Thank you again for taking the time to review Mercure Cairns Harbourside, we always look forward to welcoming Accor members back to our many Hotels.

Nick Pelucchi
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Cairns Harbourside

Property: Holiday Inn Cairns Harbourside
Address: 209-217 The Esplanade, Cairns, Queensland 4870, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Luxury Hotel in Cairns
#14 Romantic Hotel in Cairns
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Cairns Harbourside 4*
Number of rooms: 173
Official Description (provided by the hotel):
Welcome to the Holiday Inn Cairns Harbourside! Formerly known as Mercure Cairns Harbourside, located on The Esplanade and overlooking beautiful Trinity Bay, Holiday Inn Cairns Harbourside is a popular retreat for both holidaymakers and business guests. Surrounded by lush tropical gardens and boasting breathtaking ocean and hinterland views, the Holiday Inn Cairns offers 173 stylishly appointed rooms, each with its own private balcony. Guests can also enjoy a range of hotel amenities and services, including Teshi's Restaurant, Café Wine Bar, swimming pool and spa, 24-hour room service, 24-hour business centre, free CBD shuttle, and more. Just a short stroll into town along The Esplanade and less than 10 minutes drive from Cairns Airport, the Holiday Inn Cairns is the perfect place for you to relax and unwind in tropical North Queensland. ... more   less 
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Also Known As:
Mercure Cairns Harbourside Hotel Cairns
Accor Cairns Harbourside

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