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Holiday Inn Cairns Harbourside
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Reviews (1,460)
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All reviewsevery hourblue mangoihg memberhourly shuttleshuttle servicetown centreocean viewthe hotel offersclose to the airportminute walkking bedhotel restaurantquiet locationbuffet breakfaststayed here for nightsbarrier reefan upgrade
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Reviewed March 21, 2013

We spent three nights at this hotel, which was chosen by Austravel for us. The room was very large with good facilities, and the service everywhere was excellent. Wifi also worked well and was reasonably priced. Restaurants and bar were all good, as was the food. The breakfast was amazing, with good fruit and although we had the continental, the full English looked very good. About twenty minute walk to centre but free shuttle bus on the hour was very convenient.Would definitely love to go again to Cairns and stay at that hotel.

Room Tip: Views at the back are better with a sea view, but our room at the front had a nice mountain view,
  • Stayed: February 2013, traveled as a couple
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1  Thank David F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureHsideGM, General Manager at Holiday Inn Cairns Harbourside, responded to this reviewResponded March 24, 2013

Hi David F,

I really appreciate the feedback and we would definitely love to have you back at the hotel.

Kind regards

Shane Edwards
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 20, 2013

The staff were scattered very thinly (as were the guests, it seemed) but the service they offered was very efficient and friendly. It is quite a hike into the town centre but pleasant to walk along the Esplanade if the sun doesn't get too hot. We used the hotel's shuttle but into town a few times. Very handy.

Room Tip: Pay a little extra and enjoy a sea view.
  • Stayed: March 2013, traveled as a couple
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1  Thank Rodney L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureHsideGM, General Manager at Holiday Inn Cairns Harbourside, responded to this reviewResponded March 24, 2013

Hi Rodney L,

Thank you for your feedback and letting us know about your recent stay. I am happy to hear that my team looked after you but sorry that at times we were ‘missing in action’. I have discussed this with my managers to monitor as it is important that we make ourselves available at all times of the day.

Thank you once again and we look forward to having you back at the hotel.

Kind regards,

Shane Edwards
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 16, 2013

The Hotel has very friendly staff, very clean, the breakfast is all what you want and more.
We used to stay at 5* but this is perfect. The bus takes you to town and you even can
walk at the beautiful Esplanade.
If we ever come back we will stay at the Mercure Harbourside again.

Room Tip: we have a beautiful seaview room on the 6th floor.
  • Stayed: March 2013, traveled with friends
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Thank Susangermany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureHsideGM, General Manager at Holiday Inn Cairns Harbourside, responded to this reviewResponded March 25, 2013

Hi Susangermany,

Thank you for your recent comments, as a senior contributor it is always special to receive positive feedback. I hope you enjoyed the rest of your time in Australian and we look forward to welcoming you back.

Kind regards,

Shane Edwards
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 15, 2013

The hotel was far much better than we expected. From the lobby to the room the ambience was very cozy and comfortable. Excellent Service, hotel staff were all very friendly and professional. Breakfast was good.

  • Stayed: March 2013, traveled as a couple
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Thank Freddywks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureHsideGM, General Manager at Holiday Inn Cairns Harbourside, responded to this reviewResponded March 25, 2013

Hi Freddywks,

Thank you for providing the positive feedback, this is very much appreciated.

We look forward to welcoming you back to the hotel.

Kind regards,

Shane Edwards
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 12, 2013

Good service and friendly staff. Bed was not the best to hard. Shower and bathtub and bit on the small side. Room was clean and tidy. No mini bar which was good no temptations. Our stay at this hotel was enjoyable.

  • Stayed: March 2013, traveled with family
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Review collected in partnership with Accorhotels.com
Thank concertgoers13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureHsideGM, General Manager at Holiday Inn Cairns Harbourside, responded to this reviewResponded March 14, 2013

Hi concertgoers13,

Great login name!

Thank you for your recent feedback it is great to hear from our local guests as it is important we do a good job that inturn attracts travellers to the region and supports everyone in the community.

I hope you had a safe trip back to the Tablelands and we look forward to welcoming you back to Cairns.

Kind regards
Shane Edwards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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