We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“A Happy Stay” 4 of 5 bubbles
Review of Holiday Inn Cairns Harbourside

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Holiday Inn Cairns Harbourside
Ranked #12 of 65 Hotels in Cairns
Glasgow, United Kingdom
Level Contributor
61 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“A Happy Stay”
4 of 5 bubbles Reviewed February 17, 2013

Stayed here for the last two nights in Jan 2013 and it was a lovely if not short stay in Cairns. Was here for a day trip out to a floating pontoon on the great barrier reef and to pick up a campervan to drive south to Brisbane. As a result did not get the chance to sample some of the hotels facilities. On arrival the staff were friendly and welcoming. Our room was lovely, bright and fresh with a partial sea view. It was modern , very clean and air con worked well which is essential in the overpowering humidity of Cairns. There are some shops/ bars etc within walking distance but really you have to go into the town centre. I like to walk and get my bearings when i arrive somewhere new but this was a mistake to try the walk to the town centre on our first night there, it is simply too humid if you are not used to tropical heat. The following evening we took advantage of the hotels free friendly shuttle bus which is a quick 5 min drive into town and you can arrange a pick up time also (it runs every hour). There is a good choice of bars and restaurants in Cairns so we had a great night out. The following morning we got up early to pick up our campervan but there was a delay and we realised we would not be back to vacate at the 11am checkout time. We called the hotel and they said not to worry they would push checkout back to noon to help us out and it did. Only negative about our stay is we did not spend enough time both in the hotel and in Cairns.

Room Tip: There are two blocks in the hotel, the east block has sea views. We were in the other block with a p...
See more room tips
  • Stayed January 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Martin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureHsideGM, General Manager at Holiday Inn Cairns Harbourside, responded to this review, February 26, 2013
Hi MartinB,

I agree that you need to spend more time in the region and at the hotel, hopefully you have the opportunity to return to region in the near future. I'm so glad that you did manage to make it out to the reef a must experience for everyone.

Thank you for providing us with your feedback.

Kind regards,

Shane Edwards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,304 reviews from our community

Traveler rating
    382
    623
    229
    52
    18
See reviews for
284
576
122
151
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (248)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Cooktown, Australia
1 review
4 of 5 bubbles Reviewed February 13, 2013

My husband and i really enjoyed our time at the mercure. great service, lovely staff and nice room. well done :) we would have perfered some nibbles in the room for purchase but all in all we would def stay here again.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TeilaWinton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureHsideGM, General Manager at Holiday Inn Cairns Harbourside, responded to this review, February 26, 2013
Hi TeilaWinton,

Thank you for your recent comments on Trip advisor, it is great to have locals stay with us on a regular basis, I look forward to welcoming you back in the near future.

Kind regards,

Shane Edwards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hobart, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed January 31, 2013

We Stayed here for 3 nights over the Australia day weekend and have to say I wasn't that impressed. First trip to Cairns so was a bit disappointed by that and then the hotel was rather 'tired' looking and pretty average. The staff were helpful and friendly but the facilities, rooms and restaurant were all a bit dated, in need of refurbishment and pretty much just not great. We stayed in the superior ocean view rooms and so glad we hadn't selected a standard one as I am not sure what they would have been like!

Room Tip: stay in Port Douglas!!!!!!
See more room tips
  • Stayed January 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Kevin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureHsideGM, General Manager at Holiday Inn Cairns Harbourside, responded to this review, February 10, 2013
Dear Kevin B,

Thank you for your recent feedback, while the service and staff were able to met your expectations I would like to apologies for the not meeting those same expectations with the facilities. The Superior Ocean view rooms were refurbished in 2010 and we continue to receive many great comments on the quality of these rooms. I have passed your comments onto my Executive Housekeeper and Chief Engineer to review in case issues you mentioned are a quality of finish or in room maintenance.

I thank you once again for providing me with the information and allowing us to review.

Kind regards,

Shane Edwards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Home Hill
Level Contributor
3 reviews
3 hotel reviews
4 of 5 bubbles Reviewed January 31, 2013

We spent the Australia day weekend here for my daughters wedding. The staff were exceptional, position of the hotel fantastic.
We had an issue with the air conditioning in our room staff overheard us talking about it and we were immediately offered another room and the offer of staff actually moving our gear.
Would highly recommend this property.

  • Stayed January 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Les E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureHsideGM, General Manager at Holiday Inn Cairns Harbourside, responded to this review, February 10, 2013
Hi Accor traveller,

Great to receive your feedback on your recent stay, I hope that you enjoyed the long weekend and we look forward to welcoming you back on you next visit to Cairns.

Kind regards

Shane Edwards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed January 30, 2013 via mobile

My partner and I stayed for 4nights. Booked a mystery deal on WOTIF and this was the hotel we were given. Room upgrade to Superior on arrival and checking in separately at odd hours was fine. Great shuttle bus service into town on the hour as its a bit of a walk (15min or so?) especially in the heat. Reasonable room service prices. Very friendly and helpful staff who were able to meet our requests. Pool area is lovely between restaurant and sidewalk yet still fairly private. Would stay again.

  • Stayed January 2013
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Redmushrooom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureHsideGM, General Manager at Holiday Inn Cairns Harbourside, responded to this review, February 10, 2013
Hi Redmushroom,

Thank you for your feedback on your recent stay. Glad to hear that we were able to meet your expectations.

We look forward to welcoming you back to Cairns.

Kind regards,

Shane Edwards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Cairns hotels
0.8 mi away
DoubleTree by Hilton Hotel Cairns
1.2 mi away
Shangri-La Hotel, The Marina, Cairns
0.2 mi away
Reef Palms
Reef Palms
#3 of 65 in Cairns
4.5 of 5 bubbles 545 reviews
Show Prices
Show Prices
Show Prices
0.6 mi away
Cairns Plaza Hotel
Cairns Plaza Hotel
#10 of 65 in Cairns
4.0 of 5 bubbles 1,040 reviews
0.9 mi away
Novotel Cairns Oasis Resort
1.3 mi away
Hilton Cairns
Hilton Cairns
#6 of 65 in Cairns
4.0 of 5 bubbles 2,084 reviews
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Cairns Harbourside? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Cairns Harbourside

Property: Holiday Inn Cairns Harbourside
Address: 209-217 The Esplanade, Cairns, Queensland 4870, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Luxury Hotel in Cairns
#14 Romantic Hotel in Cairns
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Cairns Harbourside 4*
Number of rooms: 173
Official Description (provided by the hotel):
Welcome to the Holiday Inn Cairns Harbourside! Formerly known as Mercure Cairns Harbourside, located on The Esplanade and overlooking beautiful Trinity Bay, Holiday Inn Cairns Harbourside is a popular retreat for both holidaymakers and business guests. Surrounded by lush tropical gardens and boasting breathtaking ocean and hinterland views, the Holiday Inn Cairns offers 173 stylishly appointed rooms, each with its own private balcony. Guests can also enjoy a range of hotel amenities and services, including Teshi's Restaurant, Café Wine Bar, swimming pool and spa, 24-hour room service, 24-hour business centre, free CBD shuttle, and more. Just a short stroll into town along The Esplanade and less than 10 minutes drive from Cairns Airport, the Holiday Inn Cairns is the perfect place for you to relax and unwind in tropical North Queensland. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Orbitz, Expedia, Agoda and Priceline so you can book your Holiday Inn Cairns Harbourside reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Cairns Harbourside Hotel Cairns
Accor Cairns Harbourside

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing