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“Great Stay”

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Holiday Inn Cairns Harbourside
Ranked #12 of 64 Hotels in Cairns
Coolum Beach, Australia
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Great Stay”
Reviewed January 15, 2013

We were all a little surprised, with the great value, service and food. we stayed for 4 nights in a 1 bedroom suite, got free breakfast and $50 credit. 2 adults and 2 kids (4 & 6). Don't be put off by the location. A brisk 10-15 minute walk will get you to town, failing that the hourly free bus or cheap in a cab. The best thing was the food, outstanding and better than most of the Esplanade joints, combine that with half price food and exceptional staff, you will struggle to get better value. I wish I could remember the name of the guys in the restaurant (Shane & Tim maybe?), they were great with the kids. Well done guys, we will return, even if only for dinner.

Room Tip: Ask for a room facing the water, the other side is a little average
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sirhc1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,338 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (258)
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Oxford
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 15, 2013

Good points - nice view and bus available to town centre between 10am and 10pm.

Bad points (deep breath) -
Housekeeping was terrible, first day found under the end of the bed a tube of KY jelly left by the previous room occupants! Bathroom was dirty, see the photo of the bath rail and where what looks like a holder for notes was on the bathroom wall. Generally poorly cleaned

Then come back to the room at night to cockroaches! Ok so these things happen probably a result of the dirt.
Raised with reception and they said they would spray the room in the morning.
Checked with reception in the morning and they said 'Yes thats been done' - I replied thats a bit difficult as I havent left the room yet and no-ones been in. Response was 'Ok we will do it today'
Checked with reception later on and again same result told me it had been done when I knew it hadnt.
If you have an issue whatever it is fix it, dont blatantly lie to the customer because it is not good enough

  • Stayed December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank mintrob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 13, 2013 via mobile

We stayed for 2 separate nights before and after boat diving. All 4 receptionists were extremely helpful, providing information calling taxis, storing bags, providing beach towels while away diving, the list goes on! Location great on the esplanade, easy walk to restaurants and the marina, lovely sea views from bedroom which was clean and comfortable. Guest laundry was well used although would not return to the restaurant, food not great and expensive.

Stayed January 2013, traveled as a couple
Helpful?
Thank Kate M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff, United Kingdom
Level Contributor
47 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed January 13, 2013

Stayed here over Christmas 2012 (arrived Xmas eve, left Boxing day), and was impressed in general. It's a big hotel, on the beach, the staff were friendly and helpful, and the rooms were clean and a decent size. They also offer a free shuttle to/from the town centre as others have said, which is good as it's a good 20-30 minute walk. The only thing I could say that is negative is that the hotel doesn't offer an airport pickup service, despite having a minibus sat outside the hotel for 40 minutes per hour - I think this would be the cherry on top of a great hotel.

Room Tip: Ask for one facing the beach
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
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    • Service
Helpful?
Thank WelshRyanP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
137 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
Reviewed January 8, 2013

We arrived late at night and were pleasantly surprised to receive a free upgrade to a suite on the top floor with an ocean view. The room was very spacious with a balcony, king size bed, small fridge, flat screen TV, air con and tea/cofee making facilities. Bathroom was a little on a small side, but clean and basic toiletries were provided. The let down was lack of free WiFi (you can pay $6 for 5 hours of internet use if you have a laptop etc), breakfast was not included in the room price and the fact that the whole amount for the room had to be paid on the day of booking, with no refund available. The hotel is not quite in the town centre, 5 minutes to get there by car (it is 10min drive from the airport) - there is lots of free parking available in the surrounding streets if you come by car. They also provide a free shuttle bus to the centre - it leaves once every hours from the hotel, starting at 10AM. Staff were helpful and check in and check out were very quick.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pralinka10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureHsideGM, General Manager at Holiday Inn Cairns Harbourside, responded to this review, January 10, 2013
Dear pralinka10,

Thank you for your recent comments on Trip Advisor, it is great to receive constructive feedback so that we can better improve our service and product. Based on your feedback I can assume that you enjoyed the majority of your stay with the possible exception of free WIFI. While WIFI is not free at this point in time we feel that $0.84 per hour is a reasonable cost compared to industry rates; however we are investigating our infrastructure to see how we can bring this cost down even further or provide this service free of charge.

Once again I appreciate your comments and look forward to welcoming you back to Cairns.

Kind regards

Shane Edwards
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed January 8, 2013

Stayed the week of Christmas 2012 with wife and son and had an excellent experience. A great place to stage a Cairns vacation to see the reef and rainforest. The staff was very helpful setting up tours. No need for a rental car, since most tours arrange transportation. Amazing view of the bay from the premium room. The rooms are large and well-furnished. Any downside? I was not impressed by the buffet Christmas dinner. It is a bit of a walk, about twenty minutes, to the restaurants and the center of town, but a gorgeous stroll on the Esplanade. Highly recommended.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Charles F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureHsideGM, General Manager at Holiday Inn Cairns Harbourside, responded to this review, January 10, 2013
Dear Charles F,

Thank you for your positive feedback on Trip advisor, is great to hear that you enjoyed your time at the hotel and hopefully Australia. Regarding dinner I have passed your feedback onto our Chef to review with his team as we need to ensure that we meet and exceed our guest expectations.

I hope you had a safe trip home and look forward to welcoming you back Downunder.

Kind regards,

Shane Edwards
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yungaburra, Australia
1 review
Reviewed January 4, 2013

We received a complimentary night on New Years Eve from our Accor Advantage Plus membership. The room was large and comfortable and we loved the free shuttle into town. Staff were attentive and friendly. I would stay here again.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Trumpy2666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureHsideGM, General Manager at Holiday Inn Cairns Harbourside, responded to this review, January 10, 2013
Dear Trump2666,

Happy New Year! it is great to know that we were able to provide one our loyal Le Club Advantage Plus members with their free night. We look forward to welcoming you back to the hotel.

Kind regards,

Shane Edwards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Cairns Harbourside

Property: Holiday Inn Cairns Harbourside
Address: 209-217 The Esplanade, Cairns, Queensland 4870, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Luxury Hotel in Cairns
#14 Romantic Hotel in Cairns
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Cairns Harbourside 4*
Number of rooms: 173
Official Description (provided by the hotel):
Welcome to the Holiday Inn Cairns Harbourside! Formerly known as Mercure Cairns Harbourside, located on The Esplanade and overlooking beautiful Trinity Bay, Holiday Inn Cairns Harbourside is a popular retreat for both holidaymakers and business guests. Surrounded by lush tropical gardens and boasting breathtaking ocean and hinterland views, the Holiday Inn Cairns offers 173 stylishly appointed rooms, each with its own private balcony. Guests can also enjoy a range of hotel amenities and services, including Teshi's Restaurant, Café Wine Bar, swimming pool and spa, 24-hour room service, 24-hour business centre, free CBD shuttle, and more. Just a short stroll into town along The Esplanade and less than 10 minutes drive from Cairns Airport, the Holiday Inn Cairns is the perfect place for you to relax and unwind in tropical North Queensland. ... more   less 
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Also Known As:
Mercure Cairns Harbourside Hotel Cairns
Accor Cairns Harbourside

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