The hotel is out of the way from Cairns CBD and requires you to have transport although an hourly shuttle bus is provided until 10:00 pm. Rooms located on Esplanade have good views but I suspect the rooms in the other wing have no ocean views. The room allocated to us was adequate with only a small bathroom and basic amenities however as I booked this hotel as an Accor Advantage Card holder I was expecting some additional benefits however the reception staff did not acknowledge my Accor Membership and erroneously informed me that I had to pay for breakfast. No room upgrade was offered and no little extras were given, not even free internet, a common practice in Accor properties for Advantage Plus Platinum members. Only when I returned home did I realise that breakfast was included in the price I had paid and after having paid for breakfast it was a difficult job to try and get some recompense, very unsatisfactory and in my opinion unprofessional attitude on part of the reception staff. The breakfast buffet was not that attractive either with rather limited choices of cold and warm foods that had been sitting there for some time. If you want fresh coffee, not that siting around in a flask for age, you have to pay extra and the coffee I was served was totally undrinkable. I have never tasted coffee this bad. All in all not a very satisfactory experience.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Cairns Harbourside! Formerly known as Mercure Cairns Harbourside, located on The Esplanade and overlooking beautiful Trinity Bay, Holiday Inn Cairns Harbourside is a popular retreat for both holidaymakers and business guests. Surrounded by lush tropical gardens and boasting breathtaking ocean and hinterland views, the Holiday Inn Cairns offers 173 stylishly appointed rooms, each with its own private balcony. Guests can also enjoy a range of hotel amenities and services, including Teshi's Restaurant, Café Wine Bar, swimming pool and spa, 24-hour room service, 24-hour business centre, free CBD shuttle, and more. Just a short stroll into town along The Esplanade and less than 10 minutes drive from Cairns Airport, the Holiday Inn Cairns is the perfect place for you to relax and unwind in tropical North Queensland. ... more less
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- Also Known As:
- Mercure Cairns Harbourside Hotel Cairns
- Accor Cairns Harbourside