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“well earned break”

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Holiday Inn Cairns Harbourside
Ranked #12 of 64 Hotels in Cairns
Raymond Terrace, Australia
Level Contributor
96 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“well earned break”
Reviewed April 27, 2011

Very friendly staff from checking in to checking out.Room good size and very clean. We had left Do not disturb sign out, came back to note under door to ring reception if needed new towels,nice touch. Staff ensured we were aware of free shuttle into town, which we used daily, runs till 10pm so very handy to get to resturants.Very quiet, no road noise we had ocean view and it was lovely. Good choice for breakfast,plenty variety for lunch, didnt stay in for dinner, but walking through lobby smelt very tempting, all service staff very helpful and made eating there a good experience.Excellent example of a chain hotel done well with lots of excellent customer service. Will return

  • Stayed April 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank deservepampering
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,315 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (252)
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A TripAdvisor Member
Reviewed April 19, 2011

Lovely customer service and clean comfortable facilities. Food in both the restuarant and room service is great. Customer service is great and very friendly and helpful. Cleanliness in all areas of the hotel was very excellent!! Would definitely return and recommend to family and friends.

  • Stayed April 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureHsideGM, General Manager at Holiday Inn Cairns Harbourside, responded to this review, April 29, 2011
Dear Accor traveller,

Thank you for your comments regarding the Mercure Cairns Harbourside, it is always a pleasure to recieve such encouraging feedback not only for myself but my team.

We look forward to welcoming you back in the near future.

Kind Regards,

Shane Edwards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ogmore-by-Sea, United Kingdom
Level Contributor
292 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 258 helpful votes
Reviewed April 16, 2011

Great location and fantastic sweeping views over the ocean and the surrounding mountains.

Had a 2 night stay here at the end of a very long trip in Oz. The room was very spacious, with a massive king size bed and plenty of space to store our belongings. All standard mod cons and everything we needed to help make our last nights in Oz very comfortable. The usual fare of tea and coffee making facilities, TV, good clean en-suite etc just what you'd expect in a typical 4 star hotel.

The pool was okay but overlooked by all the rooms and the main road outside. The dining options ranged from good to rediculously extravagant, which on reflection were over-priced. It cost us $700 for 2 nights including 2 meals and drinks. Our fault really as we were a little pretentious and ordered a medley of courses, including lamb's brains for starters and an ornate sea food platter, but this illustrates the type of cuisine on offer.

Good location right on the sea front, overlooking the harbour and within a short walk of everything. Quiet in the evenings as the hotel is surrounded by landscaped gardens. Good parking facilities and I can't really fault the hotel at all. Welcoming staff and although a little overpriced, I'd recommend this place.

  • Stayed June 2010, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AllisonTuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureHsideGM, General Manager at Holiday Inn Cairns Harbourside, responded to this review, April 29, 2011
Dear Alison T,

Thank you for your comments regarding your stay at the hotel, it is always important to here from our guests on their experience. I must admit I am a little confused regarding the menu choices as these items have never been included on the menu in the past twelve months. The hotel description is the Mercure Cairns Harbourside but the type of menu we offer is contemporary Australian. We can however offer the above items if requested upon arrival.

Once again thank you for your comments.

Kind regards

Shane Edwards
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviewed April 9, 2011

On a recent trip to Cairns stayed at the Mercure.

Room was clean, service quick and friendly also the rooms had their own Coffee machine which was well enjoyed.

Good location, recommend to all who travel to Cairns.

  • Stayed February 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aussietravellercpl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureHsideGM, General Manager at Holiday Inn Cairns Harbourside, responded to this review, April 29, 2011
Dear aussietravellercpl,

Thank you for your recent comments on Trip advisor. It is always important to receive feedback on our hotel so we can make any necessary improvements if required. I noticed that you stayed on of our privilege rooms which are located on our 7th floor with the coffee machines.

Once again thank you for your feedback and we look forward to welcoming you back in the near future.

Kind regards,

Shane Edwards
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Townsville
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed April 9, 2011

I have stayed here several times this year for between 1 and 7 night. It is located a short cab ride from the airport, and is walking distance(2km) from the city.There is also a shuttle bus that will get you to the city every hour(10-10), although it drops off in the mall which gets quite colourful(scary) as it is inhabited by itinerants(homeless) who get drunk and argue a lot(almost every time I got dropped off day and night. I was not worried about safety but would be if I was a single women.
Rooms are pretty reasonable though the cleaners aren't that fussy(handprints on cupboards etc) it was better than average for a hotel at this price. Beds are a little soft (perhaps past there best). Staff were helpfull and the views from the superior rooms are excellent. I enjoyed walking along the strand and swimming laps in the great pool while I stayed.

Room Tip: Superior Ocean view is best. Ring the hotel direct
See more room tips
  • Stayed April 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AlwaysonHolidayz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Cairns Harbourside

Property: Holiday Inn Cairns Harbourside
Address: 209-217 The Esplanade, Cairns, Queensland 4870, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Luxury Hotel in Cairns
#14 Romantic Hotel in Cairns
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Cairns Harbourside 4*
Number of rooms: 173
Official Description (provided by the hotel):
Welcome to the Holiday Inn Cairns Harbourside! Formerly known as Mercure Cairns Harbourside, located on The Esplanade and overlooking beautiful Trinity Bay, Holiday Inn Cairns Harbourside is a popular retreat for both holidaymakers and business guests. Surrounded by lush tropical gardens and boasting breathtaking ocean and hinterland views, the Holiday Inn Cairns offers 173 stylishly appointed rooms, each with its own private balcony. Guests can also enjoy a range of hotel amenities and services, including Teshi's Restaurant, Café Wine Bar, swimming pool and spa, 24-hour room service, 24-hour business centre, free CBD shuttle, and more. Just a short stroll into town along The Esplanade and less than 10 minutes drive from Cairns Airport, the Holiday Inn Cairns is the perfect place for you to relax and unwind in tropical North Queensland. ... more   less 
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Also Known As:
Mercure Cairns Harbourside Hotel Cairns
Accor Cairns Harbourside

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