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“Average Ibis”
Review of Ibis Styles Cairns

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Ibis Styles Cairns
Ranked #16 of 64 Hotels in Cairns
Tully, Australia
1 review
“Average Ibis”
Reviewed January 29, 2014

Room was old and needed updating, too expensive for what we got. The airconditioning remote did not work, the ceiling fan was very noisy, overall we would not choose to stay at the Ibis styles Cairns again.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Shelly M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ISCSupervisor, Front Office Manager at Ibis Styles Cairns, responded to this review, February 17, 2014
Thank you for taking the time to tell us about your experience at the ibis Styles Cairns. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At ibis Styles, we strive to provide a superior service and product to every customer; therefore your feedback is very important to us. Please be rest assured that we are taking the appropriate measures to address the problems to prevent future occurrence.

We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Laura Gorza
Front Office Supervisor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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744 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (101)
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English first
Sydney, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 13, 2014

We thoroughly enjoyed out 3 night stay here. The staff were friendly when we checked in and let us switch to a room on the 2nd floor. It is not the most modern place but was clean and well maintained. It is a short 15 min walk to the wharf and esplanade. On our last night, the fire alarm went off and the fire brigade arrived but everything was fine and was dealt with professionally by the staff.
Overall, friendly staff and good value for money.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Richard D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ISCSupervisor, Front Office Manager at Ibis Styles Cairns, responded to this review, January 16, 2014
Thank-you for taking the time to post a review about your recent stay at Ibis Styles Cairns.

I will make sure to pass on your experience to the staff as they love to hear about our guest’s feedback. I hope we will have the pleasure of hosting you again the next time your travels bring you to the area.

Jamie Sherrington
Front Office Supervisor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Level Contributor
54 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed January 2, 2014 via mobile

Let me just start by saying that I paid less than half of what I paid for a hotel in sydney, and ibis styles was better in every way. Smooth check-in, even gave us a super quiet room upon request (#319). Held our luggage after we checked out and took a day tour. We used their facilities to change and wait for our airport ride. They even printed boarding passes for us... and this is all 10 hours after we checked out. Jamie and Stacey were very helpful and made sure the guests are comfortable. To sum up, great hotel if u want a good night's sleep and great, friendly, helpful people! Don't expect fancy elevators and hallways, but the rooms are good and the air conditioner works great! We slept like a baby!

Stayed January 2014, traveled as a couple
Helpful?
Thank Aztravelernew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ISCSupervisor, Front Office Manager at Ibis Styles Cairns, responded to this review, January 6, 2014
Thank-you for your fantastic review! It’s great to hear our guests appreciate our efforts.

I have passed your comments along to Stacey regarding her service, and would also like to personally thank-you for your lovely comment regarding my service as well.

We hope we can welcome you back to ibis Styles Cairns in the future.

Jamie Sherrington
Front Office Supervisor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 2, 2014 via mobile

Yes it's a little tired, a little dated and the carpets need to be changed, but what it lacks in modern looks it makes up for in so many other ways. Firstly, it's clean. The aircon works brilliantly, free wifi but don't expect big city speeds, staff are more than friendly and accommodating, location location location... Well positioned close enough to central CBD and priced well accordingly. So read all the reviews you like. Rest assured, its not Pullman BUT it's fine, friendly and great value! Bernie in Sydney

Stayed January 2014, traveled solo
Helpful?
Thank Bernie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ISCSupervisor, Front Office Manager at Ibis Styles Cairns, responded to this review, January 6, 2014
We very much appreciate your comments regarding your stay at the ibis Styles Cairns. It is always a pleasure to receive positive feedback.

Our hotel is an older style property but our quality of service is what here at Ibis Styles strive to achieve.

Once again thankyou for choosing to stay with us, and we will continually be updating the property to give the best customer satisfaction in the future.

Jamie Sherrington
Front Office Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 27, 2013 via mobile

It's the worst hotel I ever have!!! Air conditioner is broken, toilet is dirty and sticky and TV signal is bad. Moreover beddings and sofa has a lot of louse there, it makes my entire body itchy! All in all, I will not recommend anyone to stay in this hotel!

Stayed December 2013
Helpful?
1 Thank Fedora L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ISCSupervisor, Front Office Manager at Ibis Styles Cairns, responded to this review, January 6, 2014
On behalf of ibis Styles Cairns please accept my apology for your unpleasant stay at the hotel.

We strive to ensure our guests experience the best stays possible during their travels and we fell short of our goal this time.

We would like to thank-you for sharing your concerns.

Jamie Sherrington
Front Office Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bundaberg, Australia
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed December 27, 2013

A older hotel seems to be approaching use by date. Poorly lit corridors and a bit smelly. In an 8 day stay we were given two different rooms, "Sorry 2 different bookings." even though we tried to explain to the trainee on the desk that we had made two diffent booking after a change of train arrangements.1st. room bed-side lights blown globes,and ground floor terrace/balcony covered with bird :"***t:" unuse-able. 2nd room upper level, certainly passed use by date, ac noisy and erratic. As a new member of Accor I was suprised by the manager's response to a query that "does't count because booking was made though trip-advisor".
Will not take a chance on a second stay.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ISCSupervisor, Front Office Manager at Ibis Styles Cairns, responded to this review, December 29, 2013
Thank-you for your feedback regarding your recent stay at Ibis Styles Cairns.

I have shared your comments with our Management team; however I would greatly appreciate it if you would contact us directly with your details, enabling us to investigate the following comment that you made;

'As a new member of Accor I was suprised by the manager's response to a query that "does't count because booking was made though trip-advisor". '

We do apologise for any inconvenience or frustration caused on your recent stay; and I do hope to hear from you soon.

Jamie Sherrington
Front Office Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis Styles Cairns

Property: Ibis Styles Cairns
Address: 15 Florence Street Corner of Florence and Lake St, Cairns, Queensland 4870, Australia (Formerly All Seasons Cairns)
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #16 of 64 Hotels in Cairns
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Ibis Styles Cairns 3.5*
Number of rooms: 75
Official Description (provided by the hotel):
75 guest rooms, licensed restaurant, and a swimming pool in a resort-style setting. Whether your visit to Cairns is for business or leisure, you will enjoy all the comforts of major hotels such as 24-hour Reception, Room Service, Free Wireless Internet, Free Austar TV, Tour Desk and Guest Laundry. We are situated in the heart of Cairns, a short walk from the Casino, Reef Terminal, Night Markets and the Convention Centre. The Esplanade is two blocks away, and the Airport is just 10 minutes by car ... more   less 
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Also Known As:
All Seasons Cairns

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