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“Value for Money”
Review of Ibis Styles Cairns

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Ibis Styles Cairns
Ranked #15 of 64 Hotels in Cairns
Reviewed May 8, 2013

We stayed for a single overnight between flights, arriving late in Cairns and leaving early. Great location in the centre of town, $20 cab to/from the airport, helpful staff. Room was a standard hotel style room, clean and comfortable, not too small, just the bathroom is a bit old and could do with an update. But the hotel/room was exactly what we were looking for - a cheap and convenient overnight stop.

  • Stayed: May 2013, traveled as a couple
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Review collected in partnership with Accorhotels.com
1  Thank Caitlin P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ISCSupervisor, Front Office Manager at Ibis Styles Cairns, responded to this reviewResponded May 20, 2013

Thank you so much for sharing your wonderful review.

I was thrilled to read that you enjoyed our facilities and services during your stay at ibis Styles Cairns, and I hope we will have the pleasure of hosting you again the next time your travels bring you to the area.

Jamie Sherrington
Senior Front Office Receptionist

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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514 - 520 of 783 reviews

Reviewed May 5, 2013

Stayed for 3 nights and had 3 different rooms, the second nights stay I was very disappointed in, we had a small balcony which was filthy covered in bird dropping, I'm sure this would not have met health regulations, I found the reception team unhelpful and unfriendly at times, and it was an effort them to serve us.

  • Stayed: April 2013, traveled with family
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Review collected in partnership with Accorhotels.com
Thank marie_cairns13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ISCSupervisor, Front Office Manager at Ibis Styles Cairns, responded to this reviewResponded May 20, 2013

Thank you for sharing your feedback about your recent stay at ibis Styles Cairns.

As we continually strive to ensure our guests feel cared for, valued and respected, it was of course disappointing to learn that you did not have such an enjoyable or hassle-free experience at ibis Styles Cairns on this occasion.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Jamie Sherrington
Senior Front Office Receptionist

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 26, 2013

Great place to stay . problem with faulty room fan and toilet was fixed straight away. the lovely staff at the front desk were very welcoming and friendly with a great smile. The swimming pool was well set out and a lovely refreshing place to be at the end of the day-restaurant shut due to quiet time but not a problem. Very central to everything in Cairns. There was not enough on site parking but roadside parking appeared safe. Laundry facilities were on site and washing machine and dryer were clean and easy to use. The bed was comfortable and there was two chairs in the room. Other places we stayed only had a bed to sit on. The bathroom was clean with enough room to wash without feeling cramped in. The cost was affordable.

Stayed: April 2013, traveled as a couple
Thank Cheryl P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ISCSupervisor, Front Office Manager at Ibis Styles Cairns, responded to this reviewResponded May 20, 2013

Thank you for taking the time to post your review following your recent stay at ibis Styles Cairns.

We are truly passionate about delivering exceptional service to our guests and I am delighted you enjoyed your experience with us! Our hotel is centrally located in the heart of Cairns with spacious hotel rooms and continental breakfast included in the rates.

I'm very pleased to read that your issues with the faulty room fan and toilet were attended to and fixed straight away. I will pass your positive comments in regards to our staff onto them, I'm sure they will appreciate them very much.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Jamie Sherrington
Senior Front Office Receptionist

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 7, 2013

I stayed here with my partner and some family members March.
The standard queen room was comfortable - the bed was comfortable, the bathroom was clean and the shower was good (quick to heat and had a good pressure). There is a fridge in the room, which was great for putting water/beers in, and the overall size of the room was great. There was a small balcony, which didn't have the best view but it was nice to be able to sit outside (although I would recommend wearing insect repellent!).
My relatives stayed in a family room, which was enormous. There was a very large room with 2 beds in, which had the balcony coming off of it and it was also where the bathroom was. The door to the bathroom was opposite the door to the second bedroom, so it didn't feel as though you were intruding on the other room when you wanted to use the toilet etc. The smaller room had two single beds in an a kitchenette, with a microwave, toaster etc. Both rooms had large TV's in.
The free wi-fi is definitely a selling point. It is frustrating that you need to sign in to it every time your phone/ipod/laptop shuts down or goes into hibernation, but the process is very simple so it's a very small price to pay for the free service.
The staff were friendly and helpful. They offered to book us tours etc and recommended some brochures that we might be interested in.
The location was good - very close to the Esplanade, so you can easily access the restaurants and bars that are there.
Overall, I was impressed with the hotel. It wasn't expensive and the rooms were to a much higher standard then I was expecting. I would definitely recommend this place to others that were visiting Cairns.

  • Stayed: March 2013, traveled as a couple
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1  Thank Alix S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ASCSupervisor, Front Office Manager at Ibis Styles Cairns, responded to this reviewResponded April 15, 2013

Thank you so much for sharing your wonderful review!

I was thrilled to read that you enjoyed our facilities and services during your stay at ibis Styles Cairns, and I hope we will have the pleasure of hosting you again the next time your travels bring you to the area.

Jamie Sherrington
Senior Front Office Receptionist

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 20, 2013

A comfortable hotel with very helpful staff. Although the rooms are a little dated, they are clean and comfortable. The free wi-fi is excellent and the overall price compared to other hotels in Cairns is very affordable. Well situated close to the CBD and Esplanade.

Excellent for business and if you are looking for a cheaper alternative for a holiday and not expecting a "resort" then definitely worth it.

  • Stayed: March 2013, traveled on business
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Thank Ian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ASCSupervisor, Front Office Manager at Ibis Styles Cairns, responded to this reviewResponded March 31, 2013

We very much appreciate your comments regarding your stay at the ibis Styles Cairns. It is always a pleasure to receive positive feedback.

Our 24hr Free Wi-Fi offer is definately a big hit with our guests, and very convenient for those who are continuing their travels and have more planning to do. Also our central location ensures everything is within walking distance of the hotel.

Thank-you for taking the time to post a review, and I hope we will have the pleasure of hosting you again the next time your travels bring you to the area.

Jamie Sherrington
Senior Front Office Receptionist

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 4, 2013

Late check in early check out so I didn't have much time to check out all of the ammentities of the hotel. caught the shuttle from the airport without too many problems and check in was a breeze. This is a huge resort and finding your room late at night when tired is a little problematical. In soime instances be prepared for a long confusing walk. The rooms are pretty basic, but clean. As I was only in the room for a few hours between flights, everything was fine.
Early moring getaway worked well with hotel checkout and airport shuttle.
If you have an early flight out of Cairns get to the airport an hour before departure and not the normal two hours. If you get there too early you will be the only one there!

  • Stayed: February 2013, traveled on business
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Thank akmacca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ASCSupervisor, Front Office Manager at Ibis Styles Cairns, responded to this reviewResponded March 7, 2013

Just advising that you have posted this review against the wrong Ibis Styles Hotel in Cairns.

We are Ibis Styles Cairns, and the resort you stayed at was Ibis Styles Cairns Colonial Club.

Jamie Sherrington
Senior Front Office Receptionist

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 1, 2013

Stayed here very recently. Booked last minute whilst travelling in Australia. Room was great and seemed to have been recently renovated, good size with everything that you needed. Good continental breakfast included in price with option for upgraded breakfast at additional cost plus complimentary tea or coffee in lobby throughout the day. Location is great only a short walk to the city centre etc. Free wi-fi an added bonus. Found the reception staff extremely friendly and helpful throughout our stay. Would definitely stay here again if we were to visit Cairns in the future.

  • Stayed: March 2013, traveled with friends
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Thank welsh21uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ASCSupervisor, Front Office Manager at Ibis Styles Cairns, responded to this reviewResponded March 12, 2013

Thank you for taking the time to post your review following your recent stay at ibis Styles Cairns.

We are truly passionate about delivering exceptional service to our guests and I am delighted you enjoyed your experience with us! Our hotel is centrally located in the heart of Cairns with spacious hotel rooms and continental breakfast included in the rates.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

We look forward to welcoming you back to ibis Styles Cairns in the future.

Jamie Sherrington
Senior Front Office Receptionist

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis Styles Cairns

Address: 15 Florence Street Corner of Florence and Lake St, Cairns, Queensland 4870, Australia (Formerly All Seasons Cairns)
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #15 of 64 Hotels in Cairns
Price Range: $77 - $139 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Ibis Styles Cairns 3.5*
Number of rooms: 75
Official Description (provided by the hotel):
75 guest rooms, licensed restaurant, and a swimming pool in a resort-style setting. Whether your visit to Cairns is for business or leisure, you will enjoy all the comforts of major hotels such as 24-hour Reception, Room Service, Free Wireless Internet, Free Austar TV, Tour Desk and Guest Laundry. We are situated in the heart of Cairns, a short walk from the Casino, Reef Terminal, Night Markets and the Convention Centre. The Esplanade is two blocks away, and the Airport is just 10 minutes by car ... more   less 
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Also Known As:
All Seasons Cairns

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