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“Quick Stay” 3 of 5 bubbles
Review of Ibis Styles Cairns

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Ibis Styles Cairns
Ranked #16 of 65 Hotels in Cairns
Hobart, Australia
Level Contributor
307 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
“Quick Stay”
3 of 5 bubbles Reviewed March 4, 2013

Late check in early check out so I didn't have much time to check out all of the ammentities of the hotel. caught the shuttle from the airport without too many problems and check in was a breeze. This is a huge resort and finding your room late at night when tired is a little problematical. In soime instances be prepared for a long confusing walk. The rooms are pretty basic, but clean. As I was only in the room for a few hours between flights, everything was fine.
Early moring getaway worked well with hotel checkout and airport shuttle.
If you have an early flight out of Cairns get to the airport an hour before departure and not the normal two hours. If you get there too early you will be the only one there!

  • Stayed February 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank akmacca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ASCSupervisor, Front Office Manager at Ibis Styles Cairns, responded to this review, March 7, 2013
Just advising that you have posted this review against the wrong Ibis Styles Hotel in Cairns.

We are Ibis Styles Cairns, and the resort you stayed at was Ibis Styles Cairns Colonial Club.

Jamie Sherrington
Senior Front Office Receptionist
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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724 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (97)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
wales
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed March 1, 2013

Stayed here very recently. Booked last minute whilst travelling in Australia. Room was great and seemed to have been recently renovated, good size with everything that you needed. Good continental breakfast included in price with option for upgraded breakfast at additional cost plus complimentary tea or coffee in lobby throughout the day. Location is great only a short walk to the city centre etc. Free wi-fi an added bonus. Found the reception staff extremely friendly and helpful throughout our stay. Would definitely stay here again if we were to visit Cairns in the future.

  • Stayed March 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank welsh21uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ASCSupervisor, Front Office Manager at Ibis Styles Cairns, responded to this review, March 12, 2013
Thank you for taking the time to post your review following your recent stay at ibis Styles Cairns.

We are truly passionate about delivering exceptional service to our guests and I am delighted you enjoyed your experience with us! Our hotel is centrally located in the heart of Cairns with spacious hotel rooms and continental breakfast included in the rates.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

We look forward to welcoming you back to ibis Styles Cairns in the future.

Jamie Sherrington
Senior Front Office Receptionist
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gold Coast
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed February 24, 2013

Nice spot in town with plenty of room in the Loft Spa room.
Only disappointment (Not that u ever trust ice trays in a hotel) was that the ice tray was mouldy & disgusting.
The Loft Spa room has plenty of room with a small kitchen area.
The free internet is next to useless (not that I relied on it).
For the money it is great value & the staff are nice & friendly.

Not sure if the restaurant is run by the hotel or not, I wouldn't recommend breakfast there as it's nothing to rave about. Get Breaky in town somewhere else, there's plenty of restaurants within walking distance.

  • Stayed February 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Russell B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ASCSupervisor, Front Office Manager at Ibis Styles Cairns, responded to this review, February 26, 2013
Thank you for taking the time to post your review following your recent stay at ibis Styles Cairns.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our Loft Spa Room is very popular with couples, and we also offer a Romace Package for those looking for a special weekend away.

I apologise for any inconvenience caused in regards to our internet, and the ice trays. I have reminded our housekeeping department to always be vigilant with their cleaning, and not to let the minor things slip past them. As we have been very busy with Chinese New Year, the amount of people using the internet at one time did have an effect on the speed. We are currently looking into this to make appropriate changes so this is no longer an issue in the future.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Jamie Sherrington
Senior Front Office Receptionist
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Douglas, Australia
1 review
4 of 5 bubbles Reviewed February 10, 2013

My partner and I wanted a cheap getaway for a weekend and settled on the Ibis. While it was admittedly a touch dated it was very well kept and our loft room was immaculately clean. The staff were very friendly and helpful and the breakfasts generous. It is in a great location, close to restaurants and nightlife and I would definitely stay again.

Room Tip: Loft room was very nice.
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sam B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ASCSupervisor, Front Office Manager at Ibis Styles Cairns, responded to this review, February 23, 2013
Thank you for your positive feedback. Our hotel is an older style property but our quality of service is what we here at Ibis Styles CaIrns strive to achieve.

Our hotel is centrally located in the heart of Cairns with spacious hotel rooms and continental breakfast included in the rates. I was thrilled to read that you enjoyed our facilities and services during your stay at ibis Styles Cairns.

I hope we will have the pleasure of hosting you again the next time your travels bring you to the area.

Jamie Sherrington
Senior Front Office Receptionist
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford, United Kingdom
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed January 31, 2013

The room was clean but basic, decor a little old fashioned, whole hotel could do with modernising. Asked to use the BBQ and were informed that it would cost $10 to hire the cutlery (plates etc), when we told them we already had our own they replied that it would still cost $10 but this time for the fuel...
Breakfast included is only continental, an upgrade to full English costs $11 but the quality just wasn't worth the price - cheap sausages, no beans or mushrooms.
We wouldn't return to this accomodation, the staff were nice and the location was good but the room standard, BBQ saga and the breakfast have put us off.

  • Stayed January 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank 83Lol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ASCSupervisor, Front Office Manager at Ibis Styles Cairns, responded to this review, February 23, 2013
Thank you for taking the time to tell us about your experience at the ibis Styles Cairns. At ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.

As we are an older style building, we realise that we will have to continue to modernise the hotel. We are in the process of updating our hotel at present with the replacement of beds, new TV's and painting of rooms being just the start.

I apologise for the problems regarding the BBQ during your stay, I have spoken to the team member involved and corrected procedures for the future. I have also passed your comments concerning breakfast along to my Manager, these will be taken into consideration for future changes to our breakfast provision.

We hope you will see improvement and enjoy your time with us on your next visit.

Jamie Sherrington
Senior Front Office Receptionist
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Midlands, United Kingdom
Level Contributor
296 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
3 of 5 bubbles Reviewed January 29, 2013

Best mates travelled to Cairns on a 5 Day Break and used the Ibis Styles Hotel in Cairns as a stop over. Upon arrival was greeted with a smile and staff seemed pleasant and helpful checkin was quick with good information about Breakfast next door at special rate and free Wi-Fi. Hotel is looking run down and hallways quite dark and dull not sure if the hotel has been refurb but if it has i would get a second one. Room was spacious and clean. In the morning went to fill kettle to make a cup of coffee and found bits and insects in the bottom of the kettle so we give that a miss. upon leaving the hotel the cleaning staff asked if we enjoyed our stay but we struggled to get a good morning off the member of staff on checking out she just took the key and that was it. And lets say it was not the cheapest hotel in Cairns. location is very good few minutes walk to Esplanade and shopping Mall .Never used the pool.Not so sure if Value for money i would try other hotel first. and car was parked in back car park when leaving all you could see was the bedding and towels in cages and staff smoking not good for customers arriving.

  • Stayed January 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank RichieC82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ASCSupervisor, Front Office Manager at Ibis Styles Cairns, responded to this review, February 23, 2013
Thank you for sharing your feedback about your recent stay at ibis Styles Cairns

From your comments, I see that there were some positives and negatives regarding your stay. I will share these comments with our team, which will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

I apologise for the receptionists attitude upon check-out, and will also be passing your comments regarding our back parking area along to management. Anything less than a professional look inside and outside the hotel is not acceptable.

Thank you again for sharing your experience, and we hope that you will give us the opportunity to better serve you in the future.

Jamie Sherrington
Senior Front Office Receptionist
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maroochydore, Australia
2 reviews
5 of 5 bubbles Reviewed January 20, 2013

Stayed in the loft room, spa next to the bed - winner. Great for a couple.
Location wise just a short walk to the esplanade boardwalk, into the city centre or to Cairns Central shopping mall. Staff were always friendly and helpful. We found the Ibis Styles to be value for money. There are lots of accommodation options in Cairns so if you can get a good deal here then it's an ok place to stay.

Room Tip: If you want that something special - loft room with a view
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Peter W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ASCSupervisor, Front Office Manager at Ibis Styles Cairns, responded to this review, January 26, 2013
Thank-you for your fantastic review! It’s great to hear our guests appreciate our efforts.

Our hotel is centrally located in the heart of Cairns with most activities and destinations only a short walk in any direction. As you don't want to be walking for hours to get anywhere we find this to be of great convenience to our guests. Our Loft Spa Room is located in our refurbished Executive Wing and is great for couples as you said, we also offer Romance Packages with these rooms for that special occasion or if your just looking for that little bit extra out of your stay.

Thank you again for sharing your wonderful review, and we hope that the next time you are passing through Cairns, you would choose to stay with us again.

Jamie Sherrington
Senior Front Office Receptionist
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis Styles Cairns

Property: Ibis Styles Cairns
Address: 15 Florence Street Corner of Florence and Lake St, Cairns, Queensland 4870, Australia (Formerly All Seasons Cairns)
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #16 of 65 Hotels in Cairns
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Ibis Styles Cairns 3.5*
Number of rooms: 75
Official Description (provided by the hotel):
75 guest rooms, licensed restaurant, and a swimming pool in a resort-style setting. Whether your visit to Cairns is for business or leisure, you will enjoy all the comforts of major hotels such as 24-hour Reception, Room Service, Free Wireless Internet, Free Austar TV, Tour Desk and Guest Laundry. We are situated in the heart of Cairns, a short walk from the Casino, Reef Terminal, Night Markets and the Convention Centre. The Esplanade is two blocks away, and the Airport is just 10 minutes by car ... more   less 
Reservation Options:
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Also Known As:
All Seasons Cairns

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