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“Great colonial-style rooms” 4 of 5 stars
Review of Pullman Reef Hotel Casino

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Pullman Reef Hotel Casino
5.0 of 5 Hotel   |   35-41 Wharf St, Cairns, Queensland 4870, Australia   |  
Hotel amenities
Ranked #3 of 68 Hotels in Cairns
Certificate of Excellence
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great colonial-style rooms”
4 of 5 stars Reviewed July 31, 2014 via mobile

Fantastic rooms. Tres romantic, with spas that look into the bedroom. Service staff are absent. Not impressed with having to carry my bag up the steps and wait around to find someone to check me in. Rooms without sea views are noisy. Well located close to the esplanade and restaurants. Pool area is lovely but small.

Stayed July 2014, traveled on business
Thank bammybam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, August 10, 2014
Dear bammybam,
I apologise one of our team were not there to carry your bags when you first arrived. I am glad we were able to redeem ourselves with our Tres romantic rooms.
Kind regards
Wayne Reynolds
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,647 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (266)
Date | Rating
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  • Dutch first
  • English first
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English first
Level Contributor
76 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed July 31, 2014 via mobile

In the heart of cairns, basically across from casino and 2 minutes to the esplanade, lagoon and CBD. This place was nice and clean, attended a function in hotel same night, staff was very professional and the function room (they have multiple) was beautiful. Not sure how much it costs, was paid for by work....

Stayed July 2014
Thank Johannesbrockhaus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Palm Beach
Level Contributor
130 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
5 of 5 stars Reviewed July 30, 2014

We arrived for a 4 night stay, having booked on Expedia. The hotel was great from start to finish. Check-in was easy and we were quickly given our room key, and offered assistance in getting our luggage to the room (which we declined since we only had carryons). The room (king bed room, facing the "city"/not the water) was great. Nice balcony with table and two chairs overlooking the outdoors--to the Pullman Hotel across the street. Room was very clean--no worries, no weird odors, no dirt/mold/mildew, etc. as I've seen at other properties. You can tell that the housekeeping team does a good job here.

The doorman/concierge was very friendly and helpful. We requested a recommendation for a restaurant, and the one he sent us to was spot on.

We booked a room with breakfast included each day. The breakfast restaurant was very nice, and offered a hot and cold buffet on most days. You could skip the "hot buffet option" (eggs, bacon, sausage, potatoes) and order off a menu (eggs benedict, omelette, french toast, eggs made your way, etc.) which was a very nice option. The cold buffet included pastries, fresh fruits, nuts, cheeses, yogurts, cereals. One of my favorite parts was that the toaster actually toasted the bread! (So many hotel toasters are lame and barely dry out the bread, or you need to run the bread through 2-3 times to get it toasted.)

The restaurant also provided great hot beverages: hot chocolate, lattes, teas, etc. Definitely worth booking the breakfast option--not sure how much breakfast would have been separately, but this was definitely worth it.

If I had to improve one thing it would be Internet access. They give you 30 minutes and 100 mb free each 24 hour period. If you want more, you have to pay. Once you access the Internet the 30 minutes starts with a count-down timer. This meant we really had to plan our Internet tasks before logging on, and watch our downloads (Facebook videos and photos eat up a LOT of mbs; some email documents do, too.) The speed was somewhat slow. I've stayed at plenty of hotels that now offer free WIFI throughout the hotel and in their guest rooms; not sure why such a nice hotel as this has not gotten with the program yet; based on the rate we were paying, it should have been included for each day of our stay. Other than that, everything else was fine.

A note about the casino: we walked through it one night to check it out. It is small (don't think Vegas casino) and somewhat quiet (which we liked). Minimums at the Table games (i.e. Blackjack, mini-baccarat) started at $20 and $50--a bit too rich for us, so we passed. The casino was not very busy when we were there--but it could provide a nice diversion.

I'd have no problem recommending friends to stay at the hotel, unless they did a bit of research and found something in the same price range with free wi-fi for their stay.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
Thank fun1wpb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bingil Bay, Australia
Level Contributor
235 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
4 of 5 stars Reviewed July 27, 2014

The rooms at the Reef Hotel are consistently comfortable, clean and for the most part quiet. Service from the front desk (in what turned out to be rather trying circumstances for them...nothing that they could have helped) was excellent as ever.
My only remaining gripe (now that the issue with the noisy party bus on Abbott St seems to have been addressed) are the size of the cups in the room! Come on Wayne; let's see some proper sized mugs for a decent cuppa!
Breakfast at Tamarind is excellent, although pricey if not included in your room rate.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
Thank Missi0nary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
186 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 stars Reviewed July 27, 2014 via mobile

We have just returned from a wonderful two night stay. Excellent super friendly service. Spacious and stylishly decorated rooms. Everything (almost) that one would need. The lack of free wifi is odd in a hotel of this standard. We were locals so could get by with the deathly slow 3G but our international friends found it frustrating. Breakfast at the Tamarind was good and was included in the price. Would stay again.

Stayed July 2014
1 Thank Steven B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, WA
Level Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed July 26, 2014

Cairns is a relatively small town. The area with restaurants, coffee shops, etc. is no more than four blocks. Pulmann Hotel is really very close to everything. The Pier with all the cruises is just across the street. The tourist office where you can choose the cruise to visit the barrier reef is also close by (choose carefully, there are many different options). The major strip with all the restaurants is about two blocks away. The hotel is very well kept. We had a four floor room with a beautiful view of the water. The room was spotless and tastefully furnished. The bathroom was really big. The people at the reception are generically nice.
I strongly recommend this hotel

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
Thank Tobias54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pullman Reef Hotel Casino

Property: Pullman Reef Hotel Casino
Address: 35-41 Wharf St, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Cairns
#1 Spa Hotel in Cairns
#2 Romantic Hotel in Cairns
#3 Luxury Hotel in Cairns
#4 Family Hotel in Cairns
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pullman Reef Hotel Casino 5*
Number of rooms: 128
Official Description (provided by the hotel):
Located in the heart of Cairns city, Pullman Reef Casino overlooks Trinity Bay and the departure point for the Great Barrier Reef. The hotel features 128 rooms and suites, all with spa baths and private garden balconies. Enjoy innovative and award-winning Thai fusion cuisine in the exquisite setting of Tamarind, or any of our eight other restaurants and bars. Other facilities include a well-equipped gymnasium, spa and rooftop swimming pool. ... more   less 
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Also Known As:
Pullman Reef Hotel Cairns
Accor Reef Hotel
Sofitel Cairns
Cairns Sofitel

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