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“Pullman Reef Review”

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Pullman Reef Hotel Casino
Ranked #2 of 63 Hotels in Cairns
Certificate of Excellence
Reviewed July 19, 2014

Wonderful service, very clean and well maintained facilities with helpful staff. Staying here allowed us to access the esplanade easily and with valet service it was an easy matter to get our car to go anywhere.

  • Stayed: July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Kathleen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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927 - 933 of 2,054 reviews

Reviewed July 15, 2014

4 of us stayed here for 2 nights in July. We drove from airlie beach late the night before and arrived at the hotel at 6am. I went into the hotel just chancing my arm to see if we could pay extra and check in early. The woman at the front desk was more then helpful. She changed both of our rooms around and gave us free rooms to allow us to check in much earlier and didn't charge any extra, which we were delighted with.
Everything after that was great. The rooms were fab. Jacuzzi bath and the big pillows were so nice to sleep on. The nespresso machine was great in the lobby too. Everything was within walking distance. The pool was great and the beds around the pool were so comfy. All the staff we dealt with were so friendly and helpful throughout the days we were there.
The day we checked out we were doing a reef cruise. We checked out at 7am and they held our bags for us. We had flights booked that night and meant we had a bit of waiting around until 1am. The staff were brilliant. They gave us access to the pool floor for private showers and use of all the facilities there too. Another great part was the fixed the tv around for us so we could watch master chef. I thought it was such a nice touch considering we had already checked out of the hotel.
If we're ever back in cairns we will definitely be staying at this hotel. Everything was great.

Stayed: July 2014, traveled as a couple
3  Thank jayde1991
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 13, 2014

Was treated well by all staff. Room was of the quality I was expecting. Location is great for visiting Cairns.
Under cover car parking very good.
Only disappointment was the lack of a dress standard in the Casino which cheapened the visit.

  • Stayed: July 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Bob H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 12, 2014

Tastefully decorated rooms with extremely comfortable bed & pillows, plush bath sheets & accessories. Walking distance to Central Cairns & restaurants. We enjoyed the sports bar for a quiet drink & watching sport on the large screens. The staff were friendly & helpful when we requested a change of rooms due to the sea view being partial & not what we paid for.

Room Tip: Ask for a full sea view room as they class a pool view as sea view
See more room tips
  • Stayed: July 2014, traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank MelM1746
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 12, 2014 via mobile

We stayed for 6 nights in a King Suite. From the moment we booked, the service was great, with a price beat guarantee honoured by email quickly and with no questions asked. The check-in was quick and friendly (even though we arrived well before check-in time) and our dealings with the concierge and front desk staff were all positive. The bed was comfy, bathroom fantastic and even though we booked a city view room we still had a slight water view from the balcony. The pool area is great for a lazy day on their sun lounges. The actual casino is nothing to write home about but I'd definitely stay here again.

Stayed: July 2014, traveled as a couple
Thank andrewl1988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 12, 2014

Perfect in every way From check-in to check out.Courteous staff and efficient.Room was comfortable and good amenities,ver y comfortable bed and lovely bath and bathroom facilities.Highly recommend hotel to others.A good location,breakfast very good and proximity to Cairns centre and of course the Casino.




  • Stayed: July 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank 409rogerh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 12, 2014

We booked the Casino last minute when our other accommodation fell through. It was great. The beds were comfortable and the rooms spacious with a large bath and balcony. The pool area was great with very comfortable lounges. The location was perfect within walking distance of everything!

  • Stayed: July 2014, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank jgodsal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pullman Reef Hotel Casino

Address: 35-41 Wharf St, Cairns, Queensland 4870, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Cairns
#1 Spa Hotel in Cairns
#2 Luxury Hotel in Cairns
#2 Romantic Hotel in Cairns
#4 Family Hotel in Cairns
Price Range: $178 - $272 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Reef Hotel Casino 5*
Number of rooms: 127
Official Description (provided by the hotel):
Nestled by Trinity inlet and cruise liner terminal, the five-star Pullman Reef Hotel Casino is Cairns most prestigious hotel. Each of our luxurious rooms has its own spa bath, separate walk in shower and garden balcony overlooking the city or water views. A roof-top swimming pool, gym, four restaurants and bars, boutique casino, conference spaces and a unique Wildlife Dome. ... more   less 
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Also Known As:
Pullman Reef Hotel Cairns
Accor Reef Hotel
Sofitel Cairns
Cairns Sofitel

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