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“Very Nice Hotel !”

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Pullman Reef Hotel Casino
Ranked #2 of 64 Hotels in Cairns
Certificate of Excellence
Noosa, Australia
Level Contributor
4 reviews
4 hotel reviews
“Very Nice Hotel !”
5 of 5 bubbles Reviewed June 4, 2014

Very happy to have spent a night at the Pullman Reef Hotel - I booked the junior suite which was lovely ! Very nicely decorated and very spacious- great bed and a huge bathroom with a spa bath and a wonderfully powerfull shower. Staff were all very helpfull and friendly and I had a wondeful chat with the lovely lady who did the turn down service ! Room service was quick - food was hot and very very nice ! So I will be staying again and happy to recommend to all.

The casino on the other hand was the complete opposite ! Croupiers were totally disinterested and very unproffessional carrying on private conversations with each other whilst spinning the roulette wheels. The bouncers at the entrance sneered on entry and exit and I felt totally unwelcome. A very average experience.
So stay in the hotel forget the casino !!

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, June 16, 2014
Dear Mike W,
Great to see you enjoyed the suite our super comfy beds and huge bathrooms! I do apologise for your Casino experience and have discussed your concerns with the team. Look forward to welcoming you back when next in Cairns.
Best regards
Wayne Reynolds
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,873 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (302)
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English first
Oslo, Norway
Level Contributor
35 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed June 1, 2014

We stayed here 19th to 24th April, 2014. This hotel is operated under Le Club Accor hotels chain with a participating Sofitel, Pullman, MGallery, Novotel, Mercure, Adagio, Ibis, All Seasons and Thalassa Sea & Spa. a very high standard hotel, good location, walking distance 10 minutes to town, good size room, excellent service from the time check in to check out, all staff were friendly in a good manner of speaking, highly recommended to some one who ask for more. Victor Oslo, Norway

Room Tip: If you need a comfortable stay...............
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Victor E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, June 1, 2014
Dear Victor E,
Wonderful to see one of our Le Club members from Europe stay with us. Thank you for taking the time to provide your feedback and recommendation.
Kind regards
Wayne Reynolds
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Townsville, Australia
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed May 29, 2014

The room was fantastic and very relaxing with water views of the Cairns inlet. The staff were friendly and happy and nothing was a trouble for them. The Hotel was close to numerous restaurants and the Cairns Entertainment Centre. Will definitely return.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Greg T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, June 1, 2014
Dear Greg T,
It always makes me proud to read when our guests write nothing was a trouble for our team and they were friendly and happy. Without them we would not be the hotel we are, I am very grateful that our guests continue to recognise the team and the service they provide.
Thank you!
Wayne Reynolds
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Level Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed May 28, 2014

Stayed here in March for business, the Hotel is in great location in Cairns and my room offered great views of the River. The rooms are spacious, bathroom huge and clean. The room is super comfortable with all the mod cons you would expect of a modern Hotel. The bed was great.

I also liked the fact you could order a la carte for breakfast and not having to pay for exorbitant buffet like most other hotels.

Staff were friendly, I would definitely return for pleasure rather than business next time.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ulurus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, June 1, 2014
Dear Ulurus,
Great to read that you enjoyed all we have to offer including our yummy a la carte breakfast. We hope to welcome you back for some RNR next time.
Best regards
Wayne Reynolds
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 28, 2014 via mobile

My wife and I booked into the hotel and we were advised that we were being upgraded.
"Great" was our reply, "but why?"
"Because this is the 50th time you have stayed with us since your 1st booking in 1993"
"Okay, where are going?"
"To the Presidential Suite"
My wife and I will never forget the experience and the outstanding service we received from the highly trained staff at this hotel.
The management and staff understand the word "hospitality" in every aspect of the word.
We have been in the hospitality industry ourselves for over 20 years and know how quick customers can complain when things don't go right. But there aren't many customers who say "Well done" when a business will do exceptional things to impress.
The Cairns Pullman Reef Casino hotel does exceptional things and we are only too pleased to tell the world.
"Well done" to the management and staff as we really appreciate your efforts in making our time at the hotel, most enjoyable.

Stayed May 2014, traveled with friends
Helpful?
1 Thank John G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, June 1, 2014
Dear John G,
Thank you for your very kind words and support since first staying with us in 1993. We look forward to welcoming you back again and again, for your 100th stay, not sure how I'm going to top the Presidential Suite then....)
Warm regards
Wayne Reynolds
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Fe, New Mexico
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed May 25, 2014

Stayed here for four nights in Cairns. The room was spacious, the bed super comfortable and the bathroom was my own mini spa, offering a spa bath and separate shower. The service was impeccable - all staff were extremely polite and nothing was too much effort. My room was on the 6th floor overlooking the inlet, with a small balcony to relax on and watch the world go by. Wi-fi was not free, but rates were very reasonable compared to other five star hotels I have stayed at in Australia. If you are visiting Cairns for business or leisure, this is the hotel to stay in.

Room Tip: Smoking is only allowed on the 6th and 7th floor room balconies, so if you need to light up, ask the...
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  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bluefur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, June 1, 2014
Dear bluefur,
Excellent to see that you thought our service was impeccable and our rooms super comfortable. Thank you for your recommendation.
Kind regards
Wayne Reynolds
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pullman Reef Hotel Casino

Property: Pullman Reef Hotel Casino
Address: 35-41 Wharf St, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Cairns
#1 Business Hotel in Cairns
#2 Romantic Hotel in Cairns
#2 Luxury Hotel in Cairns
#4 Family Hotel in Cairns
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pullman Reef Hotel Casino 5*
Number of rooms: 127
Official Description (provided by the hotel):
Nestled by Trinity inlet and cruise liner terminal, the five-star Pullman Reef Hotel Casino is Cairns most prestigious hotel. Take the time to look at our rates to see all of our EXTRA INCLUSIONS - we have thought of everything. Each of our luxurious rooms has its own spa bath, separate walk in shower and garden balcony overlooking the city or water views. A roof-top swimming pool, gym, four restaurants and bars, boutique casino, conference spaces and a unique Wildlife Dome. ... more   less 
Reservation Options:
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Also Known As:
Pullman Reef Hotel Cairns
Accor Reef Hotel
Sofitel Cairns
Cairns Sofitel

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