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Reviewed May 30, 2014

  • Stayed: May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded June 1, 2014

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Reviewed May 29, 2014

The room was fantastic and very relaxing with water views of the Cairns inlet. The staff were friendly and happy and nothing was a trouble for them. The Hotel was close to numerous restaurants and the Cairns Entertainment Centre. Will definitely return.

  • Stayed: May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Greg T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded June 1, 2014

Dear Greg T,
It always makes me proud to read when our guests write nothing was a trouble for our team and they were friendly and happy. Without them we would not be the hotel we are, I am very grateful that our guests continue to recognise the team and the service they provide.
Thank you!
Wayne Reynolds

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Reviewed May 28, 2014

Stayed here in March for business, the Hotel is in great location in Cairns and my room offered great views of the River. The rooms are spacious, bathroom huge and clean. The room is super comfortable with all the mod cons you would expect of a modern Hotel. The bed was great.

I also liked the fact you could order a la carte for breakfast and not having to pay for exorbitant buffet like most other hotels.

Staff were friendly, I would definitely return for pleasure rather than business next time.

  • Stayed: March 2014, traveled on business
    • Value
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1  Thank Ulurus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded June 1, 2014

Dear Ulurus,
Great to read that you enjoyed all we have to offer including our yummy a la carte breakfast. We hope to welcome you back for some RNR next time.
Best regards
Wayne Reynolds

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Reviewed May 28, 2014 via mobile

My wife and I booked into the hotel and we were advised that we were being upgraded.
"Great" was our reply, "but why?"
"Because this is the 50th time you have stayed with us since your 1st booking in 1993"
"Okay, where are going?"
"To the Presidential Suite"
My wife and I will never forget the experience and the outstanding service we received from the highly trained staff at this hotel.
The management and staff understand the word "hospitality" in every aspect of the word.
We have been in the hospitality industry ourselves for over 20 years and know how quick customers can complain when things don't go right. But there aren't many customers who say "Well done" when a business will do exceptional things to impress.
The Cairns Pullman Reef Casino hotel does exceptional things and we are only too pleased to tell the world.
"Well done" to the management and staff as we really appreciate your efforts in making our time at the hotel, most enjoyable.

Stayed: May 2014, traveled with friends
1  Thank John G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded June 1, 2014

Dear John G,
Thank you for your very kind words and support since first staying with us in 1993. We look forward to welcoming you back again and again, for your 100th stay, not sure how I'm going to top the Presidential Suite then....)
Warm regards
Wayne Reynolds

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Reviewed May 25, 2014

Stayed here for four nights in Cairns. The room was spacious, the bed super comfortable and the bathroom was my own mini spa, offering a spa bath and separate shower. The service was impeccable - all staff were extremely polite and nothing was too much effort. My room was on the 6th floor overlooking the inlet, with a small balcony to relax on and watch the world go by. Wi-fi was not free, but rates were very reasonable compared to other five star hotels I have stayed at in Australia. If you are visiting Cairns for business or leisure, this is the hotel to stay in.

Room Tip: Smoking is only allowed on the 6th and 7th floor room balconies, so if you need to light up, ask them when you check in for a higher room.
  • Stayed: May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank bluefur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded June 1, 2014

Dear bluefur,
Excellent to see that you thought our service was impeccable and our rooms super comfortable. Thank you for your recommendation.
Kind regards
Wayne Reynolds

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