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“Pleasant stay”

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Pullman Reef Hotel Casino
Ranked #2 of 64 Hotels in Cairns
Certificate of Excellence
Reviewed May 14, 2014

I stayed here for 3 nights. I enjoyed my stay and all the staff I encountered from concierge to cleaning staff were friendly. It is in a good position. Close to restaurants, supermarkets and shopping centre. My only negative is the terrible stinky soap they provide. It's made in China and terrible that they do not use Australian made soap. It didn't even feel like it cleaned your hands very well, just left them stinky. On the positive I did like the nespresso machine in the foyer. I

  • Stayed: May 2014, traveled on business
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1  Thank nicscan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded June 1, 2014

Dear nicscan,
Good news we are in the process of reviewing our amenities and soap is on the list, the brand is yet to be confirmed, but there is a move away from the current supplier. Fantastic to read that you enjoyed the team and our service, the coffee machine in the lobby is great too!
Kind regards
Wayne Reynolds

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924 - 930 of 2,006 reviews

Reviewed May 14, 2014

Stayed 1 night in the river view room, view was lovely, room was clean and luxurious with an extremely comfortable bed. Staff were professional and friendly. Would definitely return. Got a great locals deal which made it great value for money.

  • Stayed: May 2014, traveled as a couple
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Thank Pina P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded June 1, 2014

Dear Pina P,
We love our locals and return guests, it's great to read we were able to give you an enjoyable night's stay. Hope to welcome you back soon!
Kind regards
Wayne Reynolds

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Reviewed May 14, 2014

I stayed here for one night on business. On arrival, I was very happy to hear that I had been upgraded to a junior suite.

The room was very spacious, included two double beds, and a nice work area. The nespresso machine was nice to use. Staff were very courteous and professional.

I found the TV a little difficult to use however. There was always a one second lag between when I pressed the button, and something would happen. Initially I thought something was wrong, until I figured it out. Also, when you turned the TV off and on, it would always default back to a default channel.

  • Stayed: May 2014, traveled on business
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1  Thank happy_trav7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded June 1, 2014

Dear happy_trav7,
Thank you for choosing to stay with and us and for bringing you challenges with our TV remote to our attention, we are ahving a look at it with our movie's supplier to see if we can rectify the lag time.
Great to read the rest of your stay was excellent.
Best regards
Wayne Reynolds

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Reviewed May 12, 2014

I am not sure how many reviews I have written about the Pullman Reef Hotel Casino, however the reality is that I have never had a bad experience there and I still leave with a smile on my face. The service whether arriving in the early afternoon or very late in the evening is exceptional. Again thank you so much for making the business travel so much easier.

Room Tip: Rooms on the harbour side give a great view of the channel as well as visiting cruise ships
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  • Stayed: May 2014, traveled on business
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1  Thank AndrewGisinger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded May 12, 2014

Dear AndrewGisinger,
Not much I can say, on behalf of the team, thank you!
We look forward to welcoming you back soon and being of service.
Best regards
Wayne Reynolds

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Reviewed May 11, 2014

A fantastic place to stay. It has secure parking and is close to plenty of restaurants and bars etc in easy walking distance as well as in the building. My room had a balcony and nice water views. I will be staying here again for sure.

  • Stayed: May 2014, traveled on business
    • Value
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Review collected in partnership with Pullmanhotels.com
1  Thank Micka55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded May 12, 2014

Dear Micka55,
We are in a brilliant location, fantastic to read that you enjoyed all the Cairns has to offer and of course all that we have!
Look forward to welcoming you back.
Best regards
Wayne Reynolds

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Reviewed May 8, 2014

We could not have asked for a better place to stay in Cairns. Our Junior Suite looked out over the inlet and offered every comfort. The pool was never crowded. Excellent food was available. The attractions of the central Cairns area were within walking distance. We had a grandstand view of the daily fruit bat migration. Car parking is easy and at very reasonable cost. The staff were friendly and eager to please. We were return customers and our decision was absolutely the right one.

Room Tip: I don't think there are any bad rooms
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  • Stayed: April 2014, traveled as a couple
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2  Thank AussiesBallarat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded May 12, 2014

Dear AussiesBallarat,
Great to see you "love it"! Thank you so much for coming back and taking the time to post your feedback. Look forward to welcoming you back when you next holiday in Cairns.
Kind regards
Wayne Reynolds

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Reviewed May 7, 2014

We stayed at this hotel for 3 nights. Our extended family stayed in two other rooms in the hotel. Our check in experience with Jen went smoothly. Our family in the other two rooms, not so much. Even though their two rooms were reserved together on one credit card, they were assigned rooms on two separate floors, far apart. They were able to find them adjoining rooms after some searching. That was quibble number one.

The location is within easy walking distance of the CBD, close to restaurants, shops, the marina, etc. The lobby is beautiful and well kept. There is coffee, tea and fruit water available. There are three Apple computers for use in the lobby (30 minute time limit). There's a small convenience store across the street. Breakfast is served in the lobby restaurant - price can be included/paid for with your room or you can walk in. They have a full buffet (eggs, toast, oatmeal, fruit, sausages, potatoes, etc.), a short menu of a la carte items like pancakes and waffles, and a selection of juices available. There is also an entrance to the casino in the lobby - be warned that the casino is pretty small, one set of table games and several rows of slot machines, so it could fill up fast during peak times.

The rooms are REALLY beautiful - you really get that island resort feeling. Sliding Plantation shutter windows/doors lead to a beautiful small balcony with patio furniture for two and gorgeous water views. Very roomy, there's a King bed (plenty of full sized pillows), writing desk, sofa seating area, double door closet and a big bathroom with a separate jetted tub, shower stall (good water pressure) dual sinks and a separate room with a toilet and mini sink. There is a digital safe, hairdryer, coffee maker, mini fridge, ironing board and Roger & Gallet toiletries. Quibble number two, there is practically zero drawer space in the room/closet. The third and last quibble? They charge for WiFi. Strange to have to pay for WiFi these days, especially in a hotel of this caliber.

There is a small outdoor pool with plenty of lounges available and a small, well kept gym on the fourth floor. The hotel also has a small attraction on the room - Cairns Zoom Wildlife Dome. They have a few rope courses, a couple of zip lines and a small zoo. We had our picture taken with a koala for $20 AUD ($16 with prior admission to the Dome).

  • Stayed: April 2014, traveled with family
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Thank milril44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded May 12, 2014

Dear milril44,
Wish we could have been perfect for you! My apologies for the mix up with the rooms for your family. It is great to read that you thought the rooms were beautiful, enjoyed the location and the Wildlife Dome. I hope you zip lined over the resident Croc "Goliath"!
Best regards
Wayne Reynolds

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pullman Reef Hotel Casino

Address: 35-41 Wharf St, Cairns, Queensland 4870, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Cairns
#1 Spa Hotel in Cairns
#2 Romantic Hotel in Cairns
#2 Luxury Hotel in Cairns
#4 Family Hotel in Cairns
Price Range: $200 - $375 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Reef Hotel Casino 5*
Number of rooms: 127
Official Description (provided by the hotel):
Nestled by Trinity inlet and cruise liner terminal, the five-star Pullman Reef Hotel Casino is Cairns most prestigious hotel. Take the time to look at our rates to see all of our EXTRA INCLUSIONS - we have thought of everything. Each of our luxurious rooms has its own spa bath, separate walk in shower and garden balcony overlooking the city or water views. A roof-top swimming pool, gym, four restaurants and bars, boutique casino, conference spaces and a unique Wildlife Dome. ... more   less 
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Also Known As:
Pullman Reef Hotel Cairns
Accor Reef Hotel
Sofitel Cairns
Cairns Sofitel

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